DateMyAgeReviews 406

Hi Dan,

We are truly sorry to hear about your experience and understand how frustrating this must be. We take reports of fraudulent activity and misleading interactions very seriously. Please know that we are committed to providing a safe and genuine platform, and we regret that we didn’t meet your expectations.

If you feel that you've been misled or treated unfairly, please reach out to us again via email providing the list of details mentioned on the email you have received (attached on your review as a screenshot) so we can thoroughly review the situation. We’re here to help resolve any issues and ensure your concerns are properly addressed. Your feedback is invaluable, and we are continuously working to improve the user experience.

Hi Cheryl,

We’re really sorry to hear about your experience and understand your frustration. We take reports of profile misrepresentation and fake photos seriously. If you’ve come across any suspicious profiles, please report them to our support team at [email protected] so we can investigate and take appropriate action.

Your feedback is important to us, and we’re committed to maintaining a genuine and safe environment for all users. If you need any assistance, feel free to reach out to us directly.

Dear Jan
Thank you for your feedback. We are sorry to hear about your dissatisfaction.

We do our utmost to ensure you are fully protected on our website and we understand that there may be a small minority of our members that are here for the wrong reasons however, we try to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a credit refund through our anti-scam policy.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team:
*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

You can always self-verify your chat partner through our different services like exchanging photos or video services to see yourselves in real life. If a member has a blue tick/checkmark next to their name, it means they have undergone verification. It would be quite difficult for someone to pass our strict verification (one on one chat, document submission and photo verification process. Etc).

Additionally feel free to filter out members based on "available for video chats" so you can do frequent videocalls

If you find such profile please send us link at [email protected].

Dear Diyah,

We’re truly sorry to hear about your experience. We understand how disappointing it must have been, and we empathize with your situation. Our team works hard to ensure profile authenticity and member safety, but we encourage all members to report suspicious behavior immediately. If you believe you’ve encountered a suspicious profile, please reach out to [email protected], and we’ll investigate the matter. We value your feedback and are committed to improving our platform to provide a better experience for everyone.

Dear Leanne,

Thank you for sharing your thoughts with us. We understand how challenging it can be to form meaningful connections through limited channels. It seems there may have been a mismatch in your matches. If you're looking to connect with specific age range or location, you can adjust your preferences in the app's search filters or use Let's mingle to help ensure better matches. If you need assistance with that or anything else, feel free to reach out at [email protected].
We understand that pricing can be a concern, and we apologize if our subscription fees feel too high. To maximize savings, consider selecting larger packages, as they offer a reduced rate per credit compared to smaller ones. Additionally, we recommend prioritizing online chat for optimal value.

Hi Keisha, We understand your concerns regarding the pricing and the lack of transparency about gift costs. However, it is important to note that the rates are fully details in the Terms of Use Agreement which was agreed with upon registration. To save up, You may consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper.

Regarding some profiles, Kindly be informed that we take your concerns very seriously, as our goal is to create a safe and genuine environment for all members. If you do not want to worry about the legitimacy of members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected].

Dear Casey,

Thank you for sharing your experience with us. We're sorry to hear that you encountered issues with the profiles and the credit system. We strive to create a platform that fosters genuine connections, and we understand how frustrating it can be to feel that you’re not getting the experience you expected.

Your feedback about the bot interactions and the credit limitations is essential for us as we work to improve our services. We encourage members to report any suspicious activity, as it helps us maintain a safe environment. Moreover, It is important to note that As per the Terms of Use Agreement which was agreed with upon registration. We don't implement monthly plans with unlimited access to services nor we don't offer free services. To save up, You may consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper.

If you experienced any issues or encountered suspicious activities, please report it to us with relevant details and we will do our best to help: [email protected].

Hi Nick,

We appreciate you taking the time to share this feedback. We understand the importance of clear, authentic communication and the frustration when messages don’t seem to match up. For security and community guidelines, certain content may be flagged or moderated to maintain a respectful environment. We know this can sometimes cause unexpected message disruptions, and we’re committed to improving clarity around this.

Would you be able to contact us directly and provide us the list of words you have sent that were censored?

We understand your thoughts on virtual gifts and want to clarify that these are simply a way to offer an extra expression of special treatment and appreciation within the platform. They’re designed to enhance interactions and make connections feel a bit more memorable. While they’re entirely optional, we’re here to help you make the most out of all available features, whether or not you choose to use virtual gifts. Thank you for your feedback—it’s always valuable!
Thank you for helping us identify areas for improvement, and please reach out if we can assist further.

Hi Leslie,

Thank you for taking the time to share your experience. We are deeply sorry to hear that you feel this way about the platform. Your concerns regarding pricing practices and the authenticity of profiles are extremely important, and we take these matters seriously.

We regret any confusion caused by our pricing structure, We deeply regret any misunderstanding. Please be reminded that Our platform uses a method called Pay per Use. As a result, you should refill your credit balance to continue interacting/Chatting with members once your membership credits ran out. All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed to during registration.

Regarding fake profiles and difficulties with customer service, we understand how frustrating that can be. We are actively working on improving our customer support accessibility and implementing more rigorous profile verification processes to ensure members can have more authentic interactions. If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected].

Here is a separate response regarding your card detail concerns,
We understand how important the privacy and security of your card details are, and we take these concerns very seriously. Protecting users' financial and personal information is a top priority.

Here’s how we aim to ensure the safety of your card details:

Encrypted Transactions: All payment information is encrypted using secure methods (such as SSL encryption), ensuring that your card details are protected during transactions.
Third-Party Payment Processors: In most cases, we use trusted third-party payment processors to handle credit card information, which means we don’t store your payment details directly on our platform.
Data Protection Compliance: We comply with all relevant data protection regulations (such as GDPR, PCI-DSS) to ensure that your information is handled with care and kept secure.
Privacy Policy: Our privacy policy outlines how we handle user data and protect sensitive information. We encourage users to review it for complete transparency.
If you ever feel uncertain about the privacy of your details or notice any unusual activity, we urge you to reach out to our support team immediately for assistance. Rest assured, we are committed to safeguarding your information.

Hi Erin,

Thank you for sharing your experience. I understand how upsetting this situation must be, and I appreciate the time you've taken to explain it in detail.

We also understand that receiving excessive message scan be overwhelming. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members. If you encounter any suspicious activity, please report it to us at [email protected] immediately so we can investigate further.

Indeed, using certain services costs a fixed number of credits that you buy separately from membership. Once you run out of credits, you will have to top up to continue using the services. To maximize savings, select larger package as they offer reduced rate/credit.

Try an online chat instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster. For more info, email us in the email address mentioned above.

Hi Guadalupe,

Thank you for sharing your feedback. We regret that your experience on the site was not as expected. We understand your concerns about the cost and the authenticity of profiles, and we take this feedback seriously. Our team works diligently to ensure that profiles are genuine, and we continuously monitor for any suspicious activity.

We agree that the prices in our app are not the lowest, but they are justified by the benefits: anti-scam protection, constant updates, etc. Indeed, using certain services costs a fixed number of credits. To maximize savings, consider larger packages, they offer reduced rate compared to smaller ones or use online chat for cheaper cost.

If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected].

Hi JD,

Thank you for taking the time to share your experience. We are truly sorry to hear that you feel this way about our platform. We take claims of suspicious profiles, pricing concerns, and customer service issues very seriously and are constantly working to improve our services.

We understand the credit rates are not the cheapest, To maximize savings, consider larger packages, they offer reduced rate compared to smaller ones or use online chat for cheaper cost.
Our goal is to create a safe and genuine space for members to connect, and we regret that your experience fell short of this. If you had difficulty reporting profiles or felt misled, we would appreciate the opportunity to investigate further. Please contact our support team at [email protected], and we will be happy to assist you.

Your feedback is valuable to us, and we thank you for bringing these concerns to our attention.

Dear Tess,

Thank you for sharing your concerns. We're sorry to hear that your experience on DateMyAge didn't meet your expectations. Our app prioritizes safety, and we take allegations of fraudulent activity seriously and investigate all claims in line with anti-scam policy. Helping our clients write their success story is our intention.

Our credit system is designed to offer flexibility in how members engage with the platform, and all charges, including those for voice and video chats, are clearly communicated upfront. Audio message costs 10 credits each and two way video chat costs 6 credits per minute.

While we do aim to maintain a safe and enjoyable environment, we regret that your experience was unsatisfactory. If you'd like further assistance; would like to file a complaint against a specific profile or clarification, our customer support team is here to help at [email protected].

Thank you again for your insights, and we wish you the best in your future endeavors.

Dear Leonard,

We appreciate your feedback and take your concerns very seriously. At DateMyAge, we are committed to providing a trustworthy and enjoyable experience for all our members. Our goal is to connect people meaningfully, and we work diligently to ensure that interactions are genuine and respectful.

We understand your concerns regarding messaging and would like to clarify that all communication policies, including content moderation, are in place to ensure the privacy and safety of our members. As for our credit system, We deeply regret any misunderstanding about the inapp costs. Do be reminded that Our platform uses a method called Pay per Use. Pay per Use means that every operation would require a credit balance. All of this information was provided on the purchase form and is always available in the terms of use agreement that was agreed at upon your registration.

Furthermore, If there is any interaction/s or profile/s or acativity/ies that you feel suspicious about, Do report it to us along with relevant proof at [email protected].

Dear David,

Thank you for sharing your concern. We are sorry that your experience with our app is not satisfactory as you have received many messages. It's apparently a sign that many members are attracted to you, but that doesn't necessarily mean you have to entertain them all. You have to choose the members you are interested in and we provide you that freedom. Don't doubt yourself, they might find you attractive and therefore give you genuine compliments.
And in fact, communicating on the platform requires a certain amount of payment, which you can use as an investment to start conversations with members and ultimately build a relationship with them. Using certain services costs a fixed number of credits. If you run out of these, the site will ask you to top up your profile in order to continue chatting. And one of the reasons why it may seem expensive is that we invest in some aspects, especially working with teams that ensure the safety of members. We have anti-fraud policies in place to protect members from fraudulent activity. So if you encounter a suspicious interaction or profile, please do not hesitate to report it to us at [email protected] as soon as possible.

Dear Jens,

Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns.

We take reports of suspicious activity seriously and have measures in place to verify user profiles. However, we acknowledge that there can be instances of misleading interactions.

If you encounter profiles that do not seem genuine or if you have any doubts about the authenticity of a user, please report them along with relevant details to our customer support team at [email protected] immediately. We investigate such cases thoroughly and take appropriate action to uphold the integrity of our community.

Querido Juan,

Gracias por informar esta inquietud. Lamento que se haya encontrado con tal situación. A pesar de la estricta implementación de medidas antifraude, puede haber algunas ocasiones en que haya miembros que tiendan a incumplir las políticas de la plataforma. Dicho esto, recomiendo estrictamente contactarnos en [email protected].

Para procesar esta queja, primero debemos tener cualquier material de respaldo que tenga que podamos enviar al equipo de verificación.

*Enlace de perfil o número de identificación de cada miembro
*Capturas de pantalla de conversaciones sospechosas.
*Hora y fecha de la correspondencia
*Cualquier evidencia adicional de que los perfiles son deshonestos.

Tenga en cuenta que hemos implementado una política antiestafa en la plataforma para garantizar que podamos tener una comunidad segura. La identificación errónea ((es decir, alguien que usa el perfil de otro miembro sin permiso para comunicarse con usted). Seguramente le reembolsaremos todos los créditos en los que haya incurrido al comunicarse con este miembro y lo prohibiremos permanentemente dado que tiene un estado de perfil confirmado) es uno de los motivos. De dicha política, por lo tanto estaremos esperando su correo electrónico para asegurarnos de que esta inquietud se responda con urgencia.

Dear Dan,

Thank you for sharing your feedback. We're sorry to hear about your experience. At Dating.com, we strive to provide a platform that fosters genuine connections among our diverse user base. Your concerns are important to us, and we take them seriously.

Regarding the profiles you encountered, we aim to maintain a diverse community of individuals from various backgrounds. We understand your frustration with receiving repetitive messages and vague answers.

We take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.