DateMyAgeReviews 408

Dear Maria, I understand that our response came in a delayed manner which we are sincerely sorry for. At the moment, we do not implement any monthly plans with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services.
On a positive note, I hope this billing concern has been already resolved with the results in favor to your desired outcome. If however, no clarification and unfortunately no resolution has been provided yet, Please don't hesitate to bring this to our attention at [email protected].
I also just want to add up that in the future that the same issue occurred, please contact us without any hesitation in the email abovementioned. We would love to provide your urgent response in such regards. Thank You.

Hi Colin, Thank you for sharing your concerns. I am sorry if the premium communication rates left you with doubts and disappointment. It may not be the cheapest but you get anti-scam security as we monitor activities that portray any misuse of platform. We support all anti-scam measures and we work the best we can to ensure a safe community, however, there may be some members who breach the policy and go on with a different intention, thus If you suspect interactions to be concerning, find three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification Or you can directly contact us with relevant details at [email protected]. Moreover, If you do not want to worry about the legitimacy of the members, you may simply limit your communication to Verified accounts.

Hi Deborah! Thank you for leaving a review. As a communication platform we provide different kinds of premium services, video chat, online chat, audio messaging, etc. that helps connect likeminded people. The prices vary depending on the service you are using. For instance, online chat costs 1 credit per minute. You can try it instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster. For more info, email us at [email protected].

Dear Stephen,

We appreciate you taking time to share us your experience. It sounds like you entered into this experience with an open heart and genuine intentions, which is truly commendable. Unfortunately, things took a turn towards excessive costs and expectations that didn't align with your initial expectations. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, Once you run out of credits, you will have to top up to continue using the services.

While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations whether it be video chatting, sending presents or virtual gifts Or chatting. We provide full freedom for members like you to decide on such. Sending virtual gifts, messages etc, should lie on your own discretion, However, if you felt like any of the member is forcing you to doing something that you don't wish to, you can always reach out to us via email, as such action is touches one of the grounds of our Anti-scam policy. Having said so, we will appreciate it if you can send us the following information through our email [email protected] to act accordingly in this concern:

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles
Thank You.

Dear Andy, Thank you for sharing your experience. We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter. Indeed, using certain services costs a fixed number of credits that you buy separately. But every credit purchased by you is used to support all of the departments that ensure you have a safe and enjoyable time on our site.
Our team strives hard to maintain a safe and authentic community for our members, and we have implemented various measures to prevent fraudulent activities. One of which is the Anti-Scam Policy to protect you and make you feel secure on our site. But, we're not denying the unfortunate fact that despite such efforts there were members that still commit wrongdoings, that is why we strongly encourage you to submit the relevant details regarding this experience.
As per the Anti-scam policy, once a member is proven to have committed an act against any of the grounds, a full refund of all the credits used in communicating with the suspected member will be issued, given that they have verified accounts.

Please know that you're not alone in encountering such situations.

If you ever feel like discussing your experiences further or need any support, please don't hesitate to reach out to us at [email protected]. We're here for you every step of the way.

Hi Sean, I am sorry to learn about your feeling towards the platform. Communication services in the app has to be paid using credits. I assure you that spending money on the site serves as your investment in connecting with people in a safe community. If you encounter any interaction that portrays wrongdoing that apparently made you conclude the platform as scam, Please contact us at [email protected]

Dear Member,
We appreciate you taking time reaching out to us to share your experience. I am very sorry to learn that there were situations that led to disappointment.
Our team strives hard to maintain a safe and authentic community for our members, and we have implemented various measures to prevent fraudulent activities. We also have an Anti-Scam Policy to protect you and make you feel secure on our site. But, we are not denying the unfortunate fact that despite such efforts there were members that commit wrongdoings, that is why If you think a member is fake, report is to us through the email at [email protected] by kindly providing us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence (including the ones you already attached in here) that shows this user is fake.
As per the Anti-scam policy, once a member is proven to have committed an act against any of the grounds, a full refund of all the credits used in communicating with the suspected member given that they have verified accounts. Your cooperations will be so much appreciated.

Hi Sharon, Thank you for your review. I am sorry if your attempt of finding the one didn't work. I would like to reassure you that spending money does not go to waste because, it serves as your investment in finding a partner that you can live with in the future. To save up, pick bigger packages, as you pay less due to a lower rate per credit. For detailed explanation, Please contact us at [email protected].

Dear Ilona, Thank you for sharing your experience to us. It sounds like you entered into this experience with an open heart and genuine intentions, which is truly commendable. Unfortunately, things took a turn towards excessive costs and expectations that didn't align with your initial expectations. It's essential to prioritize your own well-being and financial security above all else.

Please know that you're not alone in encountering such situations. Many individuals navigate similar challenges while seeking connection and companionship. It's all part of the journey of life, filled with lessons that help shape us into stronger, wiser individuals.

While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations. We provide the full freedom for members to choose who they want to communicate with and when they would like to put a pause on it. The same as when exchanging contact details, depending on a mutual decision, members can exchange it through video chat or present delivery as soon as they wish too however, it as mentioned initially it has to be a mutual decision. Furthermore, We would like to clarify that in the platform earning money or asking for it is strictly prohibited. You only pay for the communication services that you are using and not for the match or their connection with you. Do be reminded that we have an Anti-Scam policy that is strictly implemented to prevent wrongdoings such as misusing the communication services to be compensated in the platform. You can always email us at [email protected] for further assistance.

Dear Kate,

We appreciate your review and fully respect your opinion. I am sorry to learn that you developed some doubts about the authenticity of the platform. While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations. We provide the full freedom for members to choose who they want to communicate with and when they would like to put a pause on it. The same as when exchanging contact details, depending on a mutual decision, members can exchange it through video chat or present delivery as soon as they wish too however, it as mentioned initially it has to be a mutual decision.
It is not new to us that there are a lot of negative reviews against the platform and we do take them with full respect as everybody is entitled to their own opinion. We also commend members like you for having such courage to report this kinds of encounter to us as we don't tolerate any wrongdoings at all.

In the pursuit of having a secure community we're doing the best we can to practice all preventive measures and verify activities within the app, thus If you suspect interactions to be concerning, we best recommend that you reach out to us immediately or find three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification Or send us their profile information along with the supporting materials at [email protected].

Hi Gary! Thank you for your review. The app exists to connect members and eventually make them great matches thus we encourage members to as much as possible post presentable photos. As a matter of fact some members attend professional photo sessions, thus it's not strange to see beautiful ones. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam policy and report it to us via the "Report" button on the chatwindow.

Hi Lisa. Thank you for sharing your thoughts about the site. Kindly be reminded that we have an Anti-Scam policy that is strictly implemented to prevent wrongdoings in the platform, as any fraudulent activity is not at all tolerated. The three grounds of the said policy are using the communication services to be compensated, misrepresentation and Misidentification. If one is proven to have breached any of the anti-scam policies, we assure members that all credits incurred in communicating to the accused member will be totally refunded given that the accused one/s is/are verified members. Please consider reporting this with relevant details along with the supporting materials at [email protected]. Thank You.

Hi Shannon, We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. Indeed, using certain services costs a fixed number of credits. Once they end, you should top up your profile to continue your communication. I want to assure you that we are a legitimate site and we do not condone catfishing. Is there any situation that made you conclude such idea? Please report it [email protected]. If you do not want to worry about the legitimacy of the members you are corresponding with you may limit your communication to Verified accounts.

Hello Carrie, Thank you for leaving us a feedback about your experience. We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. Indeed, using certain services costs a fixed number of credits. Once they end, you should top up your profile to continue your communication. Please email us at [email protected] so that we could advise you on how to make credits last. We would also like to put emphasis that we are investing in the security of the community and would like to address your concern about fake profiles thus, we encourage our members like you to immediately report such cases to us either by clicking on the "Report" button on their chat window.