DanburyMint

I purchased a promotional coin which I got and then to my surprise they billed me for a subscription for more coins that they charged more than DOUBLE what they were worth. I contacted them and told them about it and they said I had signed up for a subscrittion which I DID NOT. They said to return the coin which was on its way. Still have NOT received the coin. Contacted them again and they said to return the coin for a refund. Now how can I return a coin that I NEVER received in the first place. Now I get my credit card statement and see that they also charged me TWICE for that promotional coin. I have sent them 3 more emails trying to resolve this issue and they will NOT even answer any of them. So their satisfaction guarantee is a bunch of CRAP. STAY FAR AWAY FROM THESE SCAMMERS. I will be contacting my credit card company to reverse the charges.

They had the nerve to send out a "gift" from my deceased father to my mother. They told me that he ordered it and emailed me an order card that was computer generated. They told me he ordered this on Dec 12th and he died on Sept 28th.
Cowards won't even accept responsibility for what they did. A "last gift" from a deceased person is just cruel

Held on the phone for 45 minutes to cancel a bait and switch cancellation only to hear you will receive a phone call from a very condescending representative. Tatiana. There has to be a better process with a confirmation number or a website to be able to cancel with confidence.

I have received two items in which I did not order and were returned. It's been a month. I have not gotten refunded my money and every time II have received two items in which I did not order and we're returned. It's been a month. I have not gotten refunded my money and every time I call I get a runaround. I would not recommend doing business with this company as you can never get a straight answer right now they owe me about $200 and every time I call him it's the same old thing.

I ordered and received the Birthstone swirl ring. It was beautiful. I became ill and ended up in the hospital. I had congestive heart issues and retained a lot of water to the point I could no longer wear the ring comfortably. After a year, I was able to regain my health and through medication no longer have a water retention issue. I went to put on my wedding ring and the birthstone ring only to find out it had tarnished bad just sitting it the felt ouch it came in in my jewelry box. I contacted the company and was promised a replacement ring. It's been almost 3 months and still haven't seen the replacement ring. DO NOT BUY FROM THIS COMPANY! They have inferior items and don't stand behind their word. Grrr!

I RTS a package to the company and they are claiming item was not received, meanwhile I have proof of the item was picked up by the company. I contacted the customer service was rude and not helpful. I was denied to speak to a manager. I definitely never purchased anything from them again

I had placed 3 orders for silver coins and received payment and order confirmation along with tracking numbers. After my money was taken, I received 1 email that one of my orders was shipped. After a few days I decided try tracking my order and my order number could not be found. I then called customer service and I was told that someone had canceled my orders. The lady I spoke to on the phone said that my card was not charged when in fact it was. Do NOT buy from these bogus $#*! people. They are a scam.

I ordered a bracelet for my daughter for Christmas. The bracelet was extremely cheap and not worth the money. On my February statement I noticed another order from danbury mint for another bracelet I never ordered. They must store your credit card information and continue to send you jewlery you don't order. Notified my credit card company and disputed it. You can't get through to customer service. DO NOT ORDER FROM THEM THEY WILL SCAM YOU

Last month on February 6 I called to cancel an ongoing order from Danbury meant. I was assured that it was canceled and I would receive no more orders. I received another order today on the 28th when I spoke to customer service they could not give a good reason and told me I would have to return the item and wait for a refund When I asked to speak to a supervisor the supervisor hung up on me. I was not rude. I'm very frustrated and would suggest anyone purchasing from this company. Read the fine print and notice that purchase of one coin may lead to a subscription where they will send you coin after coin each month if they do when you attempt to cancel be sure and ask for that in writing ask for names, record dates, etc.

At the end of October I made a small purchase. Received an order confirmation email, shipping notification and received the product I ordered. No problem. At the end of November another charge from them showed up on my credit card for a purchase that I did not make. I received No order confirmation, No shipping notification, and to date, No product. I have reported this to my bank and they are investigating. Unfortunately the charge had already been paid so I have to now wait until the investigation is completed to get my refund. I did attempt to contact the company but to do so you have to have a confirmation number which again, I never received.

I purchased a pair of earrings for my wife in 2017. My wife pulled the earrings out of the box today (May 6,2024). The earrings were never worn. The earrings were tarnished and two of the stones were missing. I called customer service and was not satisfied with the response. Even though it's been eight years, the earrings were never worn. I was offered a credit for a new purchase because they no longer carry that item. I don't want to purchase anything else from them. I expect Jewelry to last longer than eight years especially if it hasn't been worn.

I ordered a child's necklace from Danbury which came to about $140. I made the first payment then two weeks later they tell me I must pay up the rest of it before I can get what I ordered even though the address that I can make the purchase in three payments. They claim I owe them money which I don't and because I do not have the most uncommon name in the world there's at least three other people with my name in the city. I have no idea what they were talking about I'm wrestling with her I want a refund or pay it off and get the necklace because I was going to buy it for my granddaughter. All I know is one thing, I would never do business with this company again. To me, this is almost tantamount to a bait and switch. Until my credit card statement comes, I cannot show you the purchase that I made. I can probably two weeks when it arrives and I honestly don't know if I should wait till then or not I'll let ylsitejabber make that decision. If they wish to withhold this until my statement comes, that's fine. However please acknowledge the email that this is being sent from because I will update

The Customer Service Representative for Danbury Mint was very rude to me. I called to complain about duplicate orders I received. I ordered the military fleece jacket with a USMC patch and my nickname on it. Danbury Mint sent me 2 of the aforementioned items. I only placed one order. I told the representative that I only ordered 1 jacket, but was sent two. He said in a very rude tone, no you ordered two. He said you must have hit a wrong button or something. I felt like he was calling me a liar. I have been a customer of Danbury Mint for circa 20 years. I don't appreciate the tone in which the representative spoke to me in and insinuating that I was not telling the truth. Ergo, I will never order from the Danbury Mint ever again! In addition, to the rude treatment I received, the fleece jackets are cheaply made and the price is outrageous! I'm done with the Danbury Mint!

Terrible web site, items stated to ship in 2-3 days, however you don't find out your item won't ship until after Christmas, after you purchase your item. They don't let you know it's a later shipping while your buying it. Then to make matters worse, Their customer service dept. won't answer their phone.

This company has completely taken advantage of my 85 year old mother. Sending her jewelry a couple times a month. Don't know if she initially placed an order but this is absolute elder abuse! As of now she owes them $566 for jewelry that she says she has never received. Please look out for your elderly loved ones!

Purchased coin for good price and no indication that I was signing up for recurring charges. Received a $70 charge a month later which was quickly refunded but they tried to tell me that I was clearly informed that my first purchase signed me up for a recurring collection. I went back and reviewed everything and nowhere was this mentioned nor did I give permission anywhere to charge card. Watch out! Just don't buy anything from here.

I have been trying to contact Danbury Mint about an order. I have found their Customer Service to be pretty much non-existant and my frustration is growing by the minute. There is no way to dircet contact, they will not acknowledge an email. The 800 number they have is a recording and there is no way to bypass it. I tried answering all the questions it asked, and just got frustrated and quit. I guess I have just thrown away a couple of hundred bucks on something I was trying to purchase for my wife. (I do have an order nr but I can't upload it (?) and this system does not provide a way to type it in. Sorry

Some time ago I ordered a single silver coin from Danbury mint and promptly forgot about it, until weeks later three wildly overpriced coins arrived in the post and by 'overpriced', I mean at least four times the actual value, with an invoice stating these were an ongoing part of a collection, that my debit card would be charged. The charge did go through, Danbury customer service appears to be non-existent and I have been forced to cancel my debit card to avoid further withdrawals. Fortunately my bank has been very helpful, so these scammers will not prey on my account ever again.