DanburyMint

When I saw the handbag with the initials on it, I fell in love with it and it even came with a keychain, which was a bonus. So, I ordered one for myself. When I finally received the bag, it only had my initials on one side of the bag. For the money that I spent on it which includes
The delivery charge, I was expecting my initials to be on both sides, to make it look like it was an actual designer bag. Had I known this wasn't the case, I probably would not have ordered it. For this reason, I think they need to reduce the price a little.

I would not recommend buying anything from this company they are terrible! My husband ordered me a personalized purse thru them for my birthday just about 3 months ago, I have yet to receive my purse. The shipping date constantly changes. They are quick to take your money when you order something but have no cares at all about getting your order to you! After changing my shipping date over and over they finally say that my order will be shipped in 24-72 hours... Over a week later they leave me message to call them so they can tell me that they have a problem on their end with getting a truck or some crap to ship my order so it's gonna be delayed at least another week. They will email me when they fix the problem but they have no worries at all about how I feel no partial refund no nothing to compensate thier lack of quality customer service! I am so disappointed with this company! Please don't order from them you will only be disappointed! And as far as thier products I'm not sure at this point how thier quality will be but I have a feeling I'm gonna be disappointed again. Save yourself the disappointment and don't order from them!

My shipping changed 4 times. The customer representative was unable to assist me when I asked her: "Where is my package"? When I asked to speak with a supervisor, I received a rude response when I requested an investigation be made on the deliveries they state I received. They are utterly unyielding in their attitude or opinion in spite of all the customers request for help to find the packages they state they delivered. And they are absolutely unapologetic for the inconvenience caused. The only way to resolve my issue, was for me to call Federal Express to find out: "What is going on with my packages!". Federal express is a reliable service. We use them in our organization all the time and have never experienced an issue with our deliveries. They were able to confirm that the packages were not delivered to my address, but to another address, which they were unable to release to me. One word: WOW! I am in total disbelief. The items The Danbury Mint sell are very nice. But they need to strengthen their customer service representatives in resolving issues without becoming agitated and train them to have better phone etiquette. They should show the customer that they are concerned about their issue rather than respond with an unpleasant attitude. Because that is bad customer service. It's unacceptable.

The fact that Danbury Mint's Customer Service closes at 5 o'clock weekdays and is closed over the weekend speaks volumes about their attitude toward servicing their customers. I should have picked up on that sooner. They do have decent stuff, but they place little value on long-time regular customers especially in the area of customer service and meeting delivery commitments. I placed an order for a birthday gift that was needed in 2 weeks. I asked the individual who took the order when would I receive the item if I paid for expedited shipping and I was told I could expect it to arrive the following Monday or Tuesday which was in plenty of time for the birthday. When it didn't arrive by Friday I called Customer Service which was closed because it was after 5 p.m.
And also over the weekend (So much for their idea of Customer Service). I was then told the following Monday, the day of the birthday, that the ring was on backorder until September. Can you believe! The best Danbury Customer Service had to offer were insincere "We're Sorrys" and a "We don't really care attitude". Needless to say I cancelled the order, told them to forget expedited shipping and take me off your Mailing List. Bottom line is, if getting your order by a certain date is important to you, better look eslewhere because this wasn't the first time they let me down this way. It's obvious to me that meeting delivery commitments and providing any kind of meaningful Customer Service does not exist in the Culture of the Danbury Mint. They need to take a page out of Amazon's book and get in step with today's world of Supply Management.

I ordered a anniversary ring from this company on 11/29/18. They sent me a confirmation email right away confirming all the details. I had ordered a size 6 ring. Then 2 weeks later they sent me another confirmation email saying they were sending me a size 12 ring! I called them and asked what's the deal here? Who do you think my wife is Andre the giant? I am 6 foot 6 and have huge hands and I only wear a size 9. They could not tell me what had happened and would reorder the right size but of course it would not get here for Christmas! Thanks a lot! The new order confirmation was sent to me and it indicated it would ship by 01/03/19. I kept checking and then the date changed to shipping on 01/15/19. Then when I checked the order again on 01/14/19 the website indicated that I did not even have an order with them. When I called them they were rude to me to say the least and tried to say I did something wrong! I did- I ordered a product from them! The rep said they would take care of it and call me back and email me. They have done neither. When I look up my order number now it informs me I must call them again! DO NOT do business with these disrespectful jacklegs! They prove they do not care!