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D2DTek

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D2DTek

2.1
d2dtek.co.uk

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D2DTek Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding delivery delays, poor customer service, and product quality issues. Many customers express frustration over unresponsive communication and difficulties in obtaining refunds, indicating a lack of reliable support. While a few positive experiences highlight timely deliveries and satisfactory products, these are overshadowed by the overwhelming negative feedback. The general sentiment suggests a widespread lack of trust in the company's operations, prompting potential customers to reconsider their purchases and seek alternatives for better service and product reliability.

This summary is generated by AI, based on text from customer reviews

service
8
value
8
shipping
8
returns
3
quality
8

We monitor reviews for authenticity

GB
1 review
5 helpful votes
Follow Ciaran H.
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Rip off
March 17, 2016

Took forever to arrive and could never get hold of anyone. Tablet is slower than dial up was. Battery lasts for about five minutes. I have read the reviews on here now and it appears to me that the good reviews are scripted adverts, so I don't think they are real. Save a bit longer and pay double or triple from a good reputable company, that way you will get a product that works and decent customer service instead of a crap product and NO customer service. Don't say you haven't been warned.

Date of experience: March 17, 2016
GB
2 reviews
3 helpful votes
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Absolute rubbish
December 23, 2015

Anyone who says than the quad core is fast they must be very slow themselves. DO NOT BUY... save your money for a named brand. Think they should done by the trading standards for advertising $#*!

Date of experience: December 23, 2015
GB
1 review
10 helpful votes
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This company is diabolical. I ordered a tablet from them through Wowcher and it arrived 2 weeks late. When it finally arrived (2 weeks ago) it was broken, wouldnt turn on despite exhausting the instruction manual to get it working. I emailed D2D straight away and it took them 9 days to respond (24/7 customer service my a**e!) they have only just agreed to a refund after 18 back and forth emails. They are refusing however to pay for the postage for me to return the tablet. It seems they have no idea about a little thing called 'CONSUMER RIGHTS'. I had to do their job for them and research my rights which state if an item is faulty then the customer is NOT liable for postage charges. They still wont budge. This could have been a simple and fair refund if this company was A) trained in retail/customer service or B) legitimate. It seems they are neither A or B. Please do not deal with this company no matter how tempting the deals are... its not worth your money, time or stress levels. I am reporting them to Trading Standards as a result.

Date of experience: December 4, 2015
GB
1 review
2 helpful votes
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Impostors
November 30, 2015

I did Oder tablet month ago and they even pick the phone or reply to email. I can't wait any more just want my money back

Date of experience: November 30, 2015
India
1 review
0 helpful votes
Follow Andrew S.
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I have ordered headphones from site for D2Dtek. Performance wise works good

Date of experience: October 12, 2015
Canada
1 review
4 helpful votes
Follow keith w.
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What can I say that has not been said. Bought tablet via Wowcher, had to inquire why it was taking so long, only to be told one had been sent and they in good faith (I do not believe they know the meaning) send another. One did arrive after I got in touch with Wowcher, and it did not work, on contact I was told to reset via certain instructions, and all I got was a blank screen. It would not shut down, and again I contacted them and via instructions had to force tablet to shut down. Got the impression they were trying to hang it out so it went over the returns time. Had to get it touch with Wowcher again and told them I thought D2d was just a con and they (Wowcher) was being used. Told D2D I was returning tablet and wanted a refund, they said ok they would notify Wowcher. I returned tablet at a cost of £2.90 and when it was sort of confirmed they had received it I asked for postage to be refunded (as the law states they are liable for return postage), they refused saying that I should have asked for a free postage bag, at no time before was this mentioned. Contacted Wowcher again and asked them to contact D2D about postage, Wowcher to me did not have the guts and just gave me the postage.
How could anyone recommend such a low down company as D2D and Wowcher did not do themselves any favours by allowing such a company to use them.
Stay well clear of D2Dtek to be on safe side.
I have kept all emails, if the above is challenged.

Date of experience: September 30, 2015
GB
1 review
6 helpful votes
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Still waiting for response
September 20, 2015

Purchased a tablet for my son's birthday, used it several times and the screen went completely white and doesn't work. Sent 3 emails and no response. I'm completely unhappy and more so have an unhappy son.

Date of experience: September 20, 2015
GB
1 review
9 helpful votes
Follow d h.
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My Mrs bought the 10.1 inch tablet for £69.00 even though i was dead against it as i repair them for a living lol. Anyway first impression out of the box was that it was alright looking. Then i switch it on and OMG what a peice of crap. I sat it on the carpet floor and watched to my amusement the tablet was opening apps by itself and was having an epilectic fit, there was absolutely no way you could stop it apart from holding power for 10 seconds to turn it off. Then when we found out you have to pay even more to send it back i said sod that i will have ago at it myself. In the end i managed to perform major surgery on this thing. But if you want to have a giggle i decided to shove it on Ebay and well well well not even one bid. I know i shouldnt laugh because it cost £69 quid but i was pissing myself laughing in the kitchen and took at least half an hour before i could stop bursting out laughing unexpectedly. I dunno about calling it D2DTEK it should be called FFS but there you go. Now it just resides on the kitchen table acting as a coaster for my dinner plate and keeps my plate pefectly flat. So there you have it people your better off nipping down to your local toys 'r' us and buying an abacus if your one to use the calculator app or the post office and buy £69 quids worth of stamps if you intended to use the email app.

Date of experience: September 14, 2015
GB
1 review
4 helpful votes
Follow lisa w.
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Still waiting on answers from 3 days ago, or should i say the seven weeks i have been asking for answers

Date of experience: September 5, 2015
Mark B. D2DTek Rep
over a year old

Dear Lisa,

Apologies for inconvenience caused. Your complaint has been forwarded to concerned department for immediate action. Our executive will contact you with update on your complaint.

Kind Regards
Mark

GB
1 review
4 helpful votes
Follow Clive M.
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Disgusting service. Avoid
September 5, 2015

Was told 5 days for delivery. After 2 weeks I emailed them and phoned. Got no emails back and no return calls back. As it was taking so long and item was a present for my niece. I needed to know when it would arrive. They promised following day by 1pm. Never arrived then told by 5pm. Never arrived then told next. This happened for a full week. I tried to complain but told no one about and would get a call back... more lies. Up to now still no tablet for a special little girl who keeps asking why why are tablet company telling lies. I thought it's naughty to lie. Plz stay away from this company they are crap

Date of experience: September 5, 2015
GB
1 review
4 helpful votes
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Rubbish
July 24, 2015

I note that alot of you are having problems with the battery life on the tablet. Me too. Like you I returned mine in May... still waiting for its replacement! Everytime I call they say it has been posted the day before! I've been waiting now 48 hours for a call back.

Date of experience: July 24, 2015
India
1 review
1 helpful vote
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Tablets headphones
July 21, 2015

Windows8 and headset i ordered are good in quality. More i am impressed with headphones sound.

Date of experience: July 21, 2015
GB
1 review
1 helpful vote
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Good service
May 28, 2015

It is my first ever windows tablet purchase and I am delighted with their services. Website is user friendly and payment option is easy to go. Got tablet delivered on time and in good condition. Will use them again.

Date of experience: May 28, 2015
GB
1 review
1 helpful vote
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Have ordered windows 8 tablet from site for £60. Performance wise works good. Easy to backup emails.

Date of experience: May 25, 2015
GB
1 review
4 helpful votes
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Bought a £170 tablet came smashed can't contact them for refund they don't respond to messages emails or answer calls

Date of experience: May 22, 2015
Germany
1 review
2 helpful votes
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I have always been crazy for Dynamic Bass Headphones to utilize my different devices. I searched a lot, but D2D lived up to my expectations both on quality and pricing parameters. Paying £59.99 for this product is worth.

Date of experience: April 23, 2015
GB
1 review
4 helpful votes
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Ordered 2 PC android tablets for twins birthday. One arrived and was faulty. Battery life next to nothing. Second came after phoning about ten times. Lied that they had already post it out. When eventually received a month later was faulty as hell. Not able to download anything kept jamming. Still chasing them up. Keep getting a whole load of bull about will call you back and will send you email for refund etc but nothing as yet. Nearly two months still waiting. Wrecked my children's birthday. Hope you rot in hell!

Date of experience: April 9, 2015
Germany
1 review
1 helpful vote
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Good deal
April 6, 2015

I had always been longing for a pair of fabulous headphones and for that I was laying by my pocket money. Finally I decided to get it two months back from this online store. My friends, when came across the headphones in my hand, were too surprised to believe that an amazing product like this can really be so economic. Hence, I would like to thank this e-shop for bringing it in such an affordable cost. The headphones are working amazingly and are still in great condition. Now, I am planning to buy a few outdoor lightnings from here.

Date of experience: April 6, 2015
GB
1 review
2 helpful votes
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Garbage
April 3, 2015

August 2014 received defective tablet. Sent it back, at my expense. Now April 2015 still not resolved. Numerous e-mails and promises made to resolve. None of their assurances have been acted upon. Marc 17th 2015 was promised a new one would be dispatched (18th) still no show. April 1st promised a new one sent out. No result. Utter rubbish and totally dishonest.

Date of experience: April 3, 2015
Germany
2 reviews
6 helpful votes
Follow Amanda Q.
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I bought my tablet from D2dtek on Wowcher.co.uk website and I use it to play a few interesting games, check important emails, and to surf the internet. While purchasing the tablet I got so many choices with various specifications; and once I ordered one particular product, the delivery was the quickest, got delivered in 2 days. This site indeed provides the smartest purchase. Moreover, the packaging of such a fragile item was completely secured. Satisfied with purchase.

Date of experience: March 31, 2015