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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Order went smoothly to Europe, the only thing that could be better are the customs costs, which should be cheaper! 😁
I ordered a the zaca fq20 jacket and the stitching close to the zipper was off so it would always catch when you zip it up. Well I had wore it out the store when it shipped in without noticing until I got home. Reading Cycle Gears policies I pretty much contacted alpinestars directly to fix the issue. Im out an extra $16 to ship it to them and eta to fix is about 3-4 weeks. So that sucks lesson learned.
Awesome. Rob was great in explaining all the different types and pro and cons to all.
Purchase was smooth and easy. Was not in stock but offered free delivery to my home.
The helmets run a bit smaller than in the past. The XL I ordered is too small. However, there is a CG store in my area, and I will take it to the store for return.
I I've been working with Dalon since Useen left and he has been nothing short of amazing. I hope you guys are able to fill his position with someone similar to his or Useen's caliber of expertise and customer service.
The process was super quick and simple. I went in for a certain helmet but they didnt have my size on hand so I went to the register and paid for the correct size and 3 days later it was delivered.
Ordering in store was very easy and quick.When I came to pick up my order the associate saw me pull up and had my order at the register as I entered the store. I'm always treated with the upmost courtesy whenever I'm in the store.
The staff member who helped me at the McAllen location in the La Plaza Mall was very helpful. Thats why I choose CycleGear and go back
Is always easy and fast delivery and so far great service...
After all was fast delivery and great service on the installation for my 2 tires
Right products right on time! Great job on all the stuff words.
Travis knows his stuff and made sure to go over all my replacement shield options till I could make the right choice for me. Once it arrived he carefully replaced shield and applied the defogger piece. Much better ride now that I see clear again.
Bought a helmet that after 30 days was too loose. They exchanged it without issue and installed my Bluetooth system from free. Great experience!
All around a great experience. The employees were patient and kind. Helped me find the helmet I needed. Fast shipping also.
Ordered a helmet in store, shipped to my home. Clean, orderly store, helpful staff. Good selection of products. Didn't have what I wanted in stock, took a chance by ordering and shipping to my home. The size ordered is what I received but was too small. Will try and exchange it in store rather than shipping back.
Item description did not mention some information that would have helped me with my purchase decision.
It was a good job. I got my tire on time and installed on rim for a good price.
Most of the times I have no problem with my shipping, but my helmet decided it wanted to delay for an extra 2 days so I was unable to test it when I needed to. Apart from that most of the time my shipments come on time. But I was a little saddened when I waited the whole day just for my package to be delayed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your experience, Roger. We understand how frustrating a quality issue can be, especially when it came straight from the manufacturer, and appreciate your patience while getting the jacket repaired. If there’s anything specific we can help with in the future, please don’t hesitate to reach out.