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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,235
value
14
shipping
8,125
quality
11,419
This company responds to reviews on average within 4 days

Instant Feedback

33,223 reviews

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California
1 review
0 helpful votes
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Easy shopping
December 4, 2023

Bought a helmet online and picked it up at the store a week later. Easy pick up and returns seem easy too.

Date of experience: December 4, 2023
Illinois
2 reviews
0 helpful votes
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VIP service
December 4, 2023

Walked into the store and was greeted by John at Cycle Gear Schaumburg. He helped me get the helmet I've been eyeing and made the whole process easy peasy as usual.

Date of experience: December 4, 2023
Nevada
1 review
0 helpful votes
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My mom and I had a good experience the employees were very helpful and kind they also related to us and made us feel comfortable. We ended up ordering on line and our purchase came 2 days earlier then expected. Overall would recommend

Date of experience: December 4, 2023
Arizona
1 review
0 helpful votes
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-
December 4, 2023

No mess, no fuss, no worries, and helmet arrived early.

Date of experience: December 3, 2023
California
1 review
0 helpful votes
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Cycle Gear has a new fan
December 3, 2023

I really enjoy Cycle Gear. My order shipped separately but everything got to me sooner than it said it would. I really enjoyed the products and quality of everything I got.

Date of experience: December 3, 2023
Colorado
1 review
0 helpful votes
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No Gift Receipt Option
December 7, 2023

The clothing looks great and the store pickup was easy, except that there was no option for a gift receipt. So if the recipient needs a different size, or returns it for whatever reason, the clothing amount is returned to MY account. He can't even exchange or get store credit. I won't purchase a gift from there again.

Date of experience: December 3, 2023
New York
3 reviews
0 helpful votes
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Great fitment
December 3, 2023

Im glad these are true to size. Stiff but once broken in, it should ve good to go. Very satisfied with style, fitment, and walking does not bother me at all.

Date of experience: December 2, 2023
Florida
1 review
0 helpful votes
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Good service and products
December 2, 2023

Product better than expected and arrived earlier than expected

Date of experience: December 2, 2023
Connecticut
2 reviews
0 helpful votes
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Large selection of tires was available but was able to select what I wanted quickly.

Date of experience: December 1, 2023
Wisconsin
1 review
0 helpful votes
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But ordering was good and received in a timely manner

Date of experience: December 1, 2023
Utah
1 review
0 helpful votes
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Fits like a glove wait, it is a glove.
November 30, 2023

The gloves came in perfect condition. The size was what I expected it to be. It was a little stiff at first but after an hour it started to get more flexible. The gloves feel super secure with the double straps and they are flexible enough to give me a great range of motion.

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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I'm assuming this is my helmet purchase as I answered a previous survey after I bought a jacket, jeans and gloves. Jose (?) was very helpful in taking my head measurement and directing me in trying on helmets. I came back a couple weeks later and bought a Shoei Neotech II. Very happy with it thus far.

Date of experience: November 30, 2023
Georgia
1 review
0 helpful votes
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Icon stormhawk boots
November 30, 2023

Excellent customer service. Were able to get what I wanted.

Date of experience: November 30, 2023
Utah
1 review
0 helpful votes
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TY in the Draper store was very helpful. Great expertise. Much appreciated.

Date of experience: November 29, 2023
Georgia
1 review
0 helpful votes
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I ordered tires. Arrived within 3-days at store. Currently arranging to have them installed on my rims. My problem is that I have to take them off my cycle and bring them to the shop. I don't have the tools, the torque wrenches or the strength at 68 years old.

Date of experience: November 29, 2023
California
1 review
0 helpful votes
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Helmet Shopping
November 29, 2023

Robert at. Harrison St San Francisco was helpful and accommodating with me as a first time rider shopping for helmets. Found helmet brand but didn't have model. Browsed website and found perfect helmet.

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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Extremely helpful staff
November 29, 2023

The person that helped was extremely helpful. They helped me find the right size and style of helmet that best fits to me head. They were also extremely helpful in explaining the differences and details.

Date of experience: November 28, 2023
Florida
2 reviews
0 helpful votes
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I have warm hands now
November 29, 2023

It was great to find a pair of gloves that was reasonably priced.

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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New Shinto's…
November 28, 2023

Easy to navigate the website to find what I needed.

Date of experience: November 28, 2023
Alaska
1 review
0 helpful votes
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Thanks
November 28, 2023

Thanks I bought stuff at this website before and it's worth it

Date of experience: November 27, 2023