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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Super tires! They grip the road and no fighting to make the bike lean during fast turns... super smooth.
Easy to order, ship and pick up locally. Excellent customer service!
The customer service is honest, knowledgeable and responsive.
I could not have been more excited to see my order come in a mere few days after ordering! I would order from here again in a heartbeat!
Easy to use website. Your customer service representative gave great service.
The store staff installed a Sena 20S headset bracket in a Shoei Hornet X-2 helmet I bought online ship-to-store. Being a trusting fool, I left the store without checking the installation. Once home, I found the boom microphone was still installed on this full face helmet, with the bracket clipped onto the left front of the chin bar, such that opening the visor would hit the pop-up antenna with the 20S unit installed. The microphone for closed-face helmets, which replaces the boom mic so that the bracket can be mounted in the correct location under and behind the left ear, was still in its packaging.
WhenI asked a question about parts available for the helmet, I was told by the store staff that the Shoei Hornet X-2 was not a very popular model. Shoei would probably like to know what Cycle Gear sales staff think of their premium-quality ADV helmet.
I'm making an appointment tomorrow with a local dealership that participates in the Shoei Personal Fitting Service program to get this high-quality lid properly fitted by an expert. So long Cycle Gear, you've lost my business.
Great product search engine. I was able to drill down to specific items in large categories easily using the result filters.
Item was as described, fits great, shipped fast. And such a great price!
Bought boots for Father's day. He absolutely loved them! Said they felt amazing and very form fitting on his bike.
Signed up with email for 10% off and was no where to put code down?
I'm always happy with Cycle Gear, this time in not too happy because I receive wrong item.
My order was processed and shipped very quickly. I received my order with in 2-3 business days from the time my order was placed. I was very impressed with how fast i had received my product. Highly recommend buying from CycleGear.
Before I placed my order online, I called customer service to get more information about the items I would like to purchase. The gentleman who answered my call was very professional and answered my questions clearly. I placed my order and within 10 days, received the items.
Found the perfect gear for me with a great price. I'm happy and loving it all.
Customer service was great i bought a pair of shoes they were defevtive they help me replace them for a new pair.
I received such great help at my local Cycle Gear store. Even though they didn't have what I wanted in stock, the sales person was wonderful, patient and helpful. He helped me to find what I wanted and get it ordered online.
Fast delivery, most items in stock, cheaper prices. Easy to navigate web site. Actual store is close.
Too bad there is only one in slo. A paso location would be great too
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.