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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,244
value
14
shipping
8,244
quality
11,538
This company responds to reviews on average within 4 days

Instant Feedback

33,586 reviews

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Tennessee
1 review
0 helpful votes
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Tire install
July 16, 2024

I was expecting a call or text message when installation was complete. Didn't get one. I had to call to verify. Installation was done timely tho, so no complaints there.

Date of experience: July 6, 2024
Maryland
1 review
0 helpful votes
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Searching for a helmet lock.
July 16, 2024

The search was helpful, sometimes I'm not sure what to call things and the suggestions are usually what I'm actually looking for.

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Quick and Painless
July 16, 2024

Product was as advertised and arrived in a timely manner. Happy with the entire process.

Date of experience: July 6, 2024
Virginia
2 reviews
0 helpful votes
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Review
July 16, 2024

Good *******890*******890**************890*******890

Date of experience: July 6, 2024
Illinois
1 review
0 helpful votes
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Love my Alpinestar shoes
July 16, 2024

10/10 would recommend. Will be back here for sure. Thank you

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Quick online search for the Gascap to fit my bike. Quickly found a cool one with a chrome skull. Arrived two days before I expected it.

Date of experience: July 6, 2024
Montana
2 reviews
0 helpful votes
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New Riding Jacket
July 16, 2024

We ordered a new riding jacket for my girlfriend. It arrived at our house sooner than expected. Thanks for the prompt service!

Date of experience: July 6, 2024
Wisconsin
1 review
0 helpful votes
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Damn good service
July 16, 2024

Brandon is always ready with the knowledge/information about the items I'm either researching or purchasing.

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Mark called me when my order arrived at the store. Mark is a great asset to your company.

Date of experience: July 6, 2024
Arizona
1 review
0 helpful votes
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As usual Cycle Gear provides the tools to seek and destroy in the apocalyptic waste land that we call the United Disgrace.

Date of experience: July 6, 2024
New Jersey
2 reviews
0 helpful votes
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I had a devil of a time trying to bolt 4 "fingers" to the back plate. What should have taken 5 minutes took 20. It would help if "small screw (A)" were maybe an eighth inch longer

Date of experience: July 6, 2024
Colorado
1 review
0 helpful votes
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Good source
July 16, 2024

Ordered tire on Monday had it in time to wrestle it on for Sunday ride.

Date of experience: July 6, 2024
North Carolina
1 review
0 helpful votes
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Not a fan of online shopping and I'm glad that such shops exists. This is a one place for all your cycle needs. Just visit and spend time. You will understand how nice place it is.

Date of experience: July 6, 2024
Oklahoma
1 review
0 helpful votes
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Easy transactions in store, online orders take forever. Easy transactions in store online orders take forever!

Date of experience: July 6, 2024

Easy transactions
July 5, 2024
Previous review

Easy transactions

Date of experience: June 25, 2024
California
2 reviews
0 helpful votes
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Got exactly what i ordered.
July 16, 2024

Quick and easy. Especially when its shipped straight to your house.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
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Best shop I've been too
July 16, 2024

The guys are super friendly and helpful, and very knowledgeable

Date of experience: July 5, 2024
Washington
1 review
0 helpful votes
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Laryer 1 shirt
July 15, 2024

I have purchased different products over the years at Cycle gear and like shopping there.

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
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Cycle really is the only retail cycle gear store left. Everything is online, which is fine but it's nice to try stuff out first

Date of experience: July 5, 2024
Illinois
1 review
0 helpful votes
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Great stuff
July 15, 2024

Fantastic in store and online service. I would very much recommend cycle gear.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
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New lid
July 15, 2024

Customer service was awesome, one guy left in shop and no one else around, line getting longer but he was courteous and thorough.

Date of experience: July 5, 2024