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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I received my order of the TCX boots very promptly and got notifications along the way regarding shipping. The boots are better than expected. Very comfortable and even darker leather, which I like.
Keep in mind this has been corrected but I swung by Portland cycle gear and ordered a Enduro style helmet the friendly nice employee accidentally ordered the wrong Style of helmet so I had to wait for that to come in then return it in store and have another employee order the correct one. Big waste of time still waiting for it to come in. I have two other styles of the same cycle gear helmet so I know I'll like it when I finally get it
Didn't find the exact helmet I was looking for that I saw in the Shelf in the physical store online which is kind of weird but I found two other helmets I like so I'll have my head covered and I'll be riding soon. Shopping was quick and easy let's hope to pick up works out great and this is definitely a five star experience thanks Cycle Gear
Shopping in-store is like the chick fil a of moto sport. The employees are kind, knowledgeable and extremely helpful. Shopping online the bear minimum quality assurance isn't there.
Like the email I received regarding sale items. Ordered
A jersey.
The windscreen quality is very good. I liked it, the order arrived at the days they are very honest, The customer service is very good
This is a great helmet and I recommend it to everyone. The size fit well for me.
For what the product is I guess it's fine. Intallation was a pain as it's just zip ties in tight places. But what made the experience worst is that the package itself took 2 weeks for delivery and when it arrived the packaging looked like it had gone around the world as it literally arrived in Hawaii before it came back to Texas.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Great experience, helmets look great and fit great. Added my own Bluetooth devices.
I was expecting a call or text message when installation was complete. Didn't get one. I had to call to verify. Installation was done timely tho, so no complaints there.
The search was helpful, sometimes I'm not sure what to call things and the suggestions are usually what I'm actually looking for.
Product was as advertised and arrived in a timely manner. Happy with the entire process.
10/10 would recommend. Will be back here for sure. Thank you
Quick online search for the Gascap to fit my bike. Quickly found a cool one with a chrome skull. Arrived two days before I expected it.
We ordered a new riding jacket for my girlfriend. It arrived at our house sooner than expected. Thanks for the prompt service!
Brandon is always ready with the knowledge/information about the items I'm either researching or purchasing.
Mark called me when my order arrived at the store. Mark is a great asset to your company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected] or give us a call at1-800-292-5343.and reference this review. Please include further details regarding your shopping experience/issue