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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,157
quality
11,451
This company responds to reviews on average within 4 days

Instant Feedback

33,325 reviews

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Mexico
1 review
0 helpful votes
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Extraordinario servicio
August 25, 2024
Updated review

Fácil y sencillo de integrar el pedido y la entrega mas sencillo y rápido

Date of experience: August 15, 2024

Excelente y fácil de hacer
August 12, 2024
Previous review

Excelente y fácil de hacer

Date of experience: August 1, 2024
Oregon
1 review
0 helpful votes
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Bilt helmet
August 25, 2024

It won't stay connected with my phone. I went back to cycle gear for help. He told me it needs updated and to just plug it into my computer, all that did was charge the helmet.

Date of experience: August 15, 2024
Maryland
1 review
0 helpful votes
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Only thing I would suggest is that Cycle Gear changes their policy to restock once the units hit 1, not 0. This way you have more sizes available rather than out of stock. Zero issues with the employees, great service!

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Bell helmet
August 25, 2024

Nice looking helmet, great fit. Tried on a bunch of helmets at the store, this one fit best

Date of experience: August 15, 2024
Oklahoma
1 review
0 helpful votes
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Tires
August 25, 2024

Got my tires fast and they was good took em in to get mounted and balanced got both done in only a few short hours much appreciated

Date of experience: August 15, 2024
Michigan
1 review
0 helpful votes
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Great service, attentive staff.
August 25, 2024

Was met as soon as i came in the door and helped to pick out a new helmet. Didn't have color I wanted in stock but ordered it online for me at the instore price.

Date of experience: August 15, 2024
Florida
2 reviews
0 helpful votes
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This is a one stop shop for all your motorcycle needs. Lots of helpful information on the products, great service and guidance and the delivery was quick. I had my purchases within days. Customer service is responsive.

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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I had ordered a pair of boots online. When I opened the item, the tags had been removed and the sole had wear marks on them.

Date of experience: August 15, 2024
Kimberly E. CycleGear Rep
over a year old

We see you spoke with an agent and they have arranged for a return. We do apologize. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Texas
1 review
0 helpful votes
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Fit check at store, order online.
August 25, 2024

I went to the store for a replacement helmet for my old one that I was retiring. Attendant was helpful, however the only helmet available for what I wanted was the display. I accepted and they went to the back to get the other parts(chin skirt, and pinlock). It wasn't until I got home an hour away that I found neither of these parts were the right size. Went back the next day. They brought me the "right" parts, still wrong. Went back the 3rd day with the helmet decided not to leave until it was fully assembled. That days attendant did they're best but couldn't produce the right parts, (I assume they're filing system/capability checking software needs work). We settled on returning the un used helmet and ordering a new one be sent to my house. Fresh helmet was perfect with all the parts, happy with the end result, should have just ordered it in the first place. Would have saved me 4 hours of driving. Because of the effort put in day 3 and my overall satifaction with the helmet, I give 3 stars.

Date of experience: August 15, 2024
Kimberly E. CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

California
1 review
0 helpful votes
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Most knowledgeable help around
August 25, 2024

Lance and Chris were not only a wealth of knowledge but were fast, efficient and made the whole buying experience easy and enjoyable with fitting my girlfriend with a new helmet and connecting the intercom system too!. Thanks to everyone!

Date of experience: August 15, 2024
Arkansas
3 reviews
0 helpful votes
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Great to work with
August 25, 2024

Knowledgeable staff who will go out of there way to make sure you are taken care of. Also fast shipping.

Date of experience: August 15, 2024
Wisconsin
1 review
0 helpful votes
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Quick delivery
August 25, 2024

Very quick delivery for an emergency part needed super happy with those

Date of experience: August 15, 2024
California
2 reviews
0 helpful votes
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I purchased the Alpinestars Tech Air 3 airbag vest from cyclegear.com and saved 60 dollars because it was an open box sale. The item arrived in like new condition and included the owners manual and charging cable. After the initial charging, everything appears to be functioning perfectly. I am very happy with cyclegear.com and this purchase.

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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Very satisfied
August 25, 2024

Fast shipping and good product will shop again in the future

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Great Customer Service
August 25, 2024

I purchased an AGM battery 12 months ago. However, my older motorcycle didn't have the correct charging amperage to keep it charged to full capacity. I exchanged it for a conventional lead acid with minimal effort.

Date of experience: August 15, 2024
Michigan
1 review
0 helpful votes
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White Helmet Purchase
August 25, 2024

The saleswoman Lorena was very knowledgeable and helpful. I tried several items, and she gave me thorough information about the products for the purchase on that day and future purchases.

Date of experience: August 14, 2024
Washington
2 reviews
0 helpful votes
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Fast and accurate
August 25, 2024

I found what I needed with no issues and it came it very quickly

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Cruiser tires
August 25, 2024

I received my tires very quickly. Good quality products. No issues at all.

Date of experience: August 14, 2024
Florida
1 review
0 helpful votes
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Perfect! Easy and FAST!
August 25, 2024

Easy and fast! Received my package in two days in perfect condition!

Date of experience: August 14, 2024
Idaho
1 review
0 helpful votes
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Servo buddy suzuki gsxr600
August 25, 2024

Surprises with how fast and easy install was and how small th product really was. Fixed my f1 light immediately.

Date of experience: August 14, 2024