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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,156
quality
11,450
This company responds to reviews on average within 4 days

Instant Feedback

33,326 reviews

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California
1 review
0 helpful votes
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Cycle Gear good, FedEx not so much
August 29, 2024
Updated review

Checkout with discounts or promos could be a little easier, but overall very functional website and buying experience. As an RPM member it says 2-day shipping, but the delivery vendor had delays and it took 6 days once it left cycle gear. Really happy overall with Cycle Gear, but shipping companies these days aren't living up to promises.

Date of experience: August 19, 2024

Checkout with discounts or promos could be a little...
August 18, 2024
Previous review

Checkout with discounts or promos could be a little easier, but overall very functional website and buying experience.

Date of experience: August 8, 2024
California
1 review
0 helpful votes
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Wonderful sales person!
August 29, 2024

Nikki was fantastic! I bought a silver colored REAX Alta 2 Mesh Women's Jacket. It fits perfect and looks great!

Date of experience: August 19, 2024
South Carolina
1 review
0 helpful votes
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Good tire,Good price
August 29, 2024

Quick and easy, installed at home, would like to bring wheel in for Balancing

Date of experience: August 19, 2024
Pennsylvania
1 review
0 helpful votes
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Oil purchase
August 29, 2024

Had it delivered to the local store. It got there within a couple of days.

Date of experience: August 19, 2024
Washington
1 review
0 helpful votes
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The riding boots I got were very good. I am very happy with what I got and they are so useful to me.

Date of experience: August 19, 2024
Colorado
1 review
0 helpful votes
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Customer-friendly
August 29, 2024

Cycle Gear offers a generous selection of parts and accessories. The ordering process is simple and intuitive. CG also offers convenient pickup as well as speedy delivery, and Customer Service is responsive. This is a simple-to-use, customer-friendly shopping experience.

Date of experience: August 19, 2024
Idaho
1 review
0 helpful votes
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I ordered a tire, and was told that it can be mounted at the store. So I ordered the tire online with delivery to the store instead of my house. When the tire arrived, I was told to bring in just the wheel since they can not remove it from the bike. And then it would take a while to get is balanced because they had only 1 guy that was trained. So now I had to drive to the store, pick up the tire, and go to another shop that would dismount my wheel and put on the new tire. I should have gone to the other place first. Waste of my time.

Date of experience: August 19, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

California
1 review
0 helpful votes
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Icon vest & Alpine Boots
August 29, 2024

Order was easy and quick turn around time. The boots fit my oldest nicely. And finding boots or shoes of any kind for him is always a hassle. The vest fits nicely and is great for what I need.

Date of experience: August 19, 2024
Florida
1 review
0 helpful votes
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Exceptional service
August 29, 2024

Seamless transition from start to finish. Everything arrived on time and without delivery damage

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Drag Specialties slip-ons
August 29, 2024

Like what I bought, so far a great product. Road 1500 miles from Texas to Colorado and the sound and performance were what I was hoping for.

Date of experience: August 19, 2024
Ohio
1 review
0 helpful votes
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Fast shipping!
August 29, 2024

My helmet shipped incredibly fast! I received it quickly and it was perfectly packaged. Very happy all around with Cyclegear!

Date of experience: August 19, 2024
Michigan
1 review
0 helpful votes
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Fast delivery, easy to find on the website and shipping was quick.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Great service from employees
August 29, 2024

I showed up uninformed about the products and they were able to assist and help me choose my first gear

Date of experience: August 18, 2024
New Jersey
1 review
0 helpful votes
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Candy store for adult toys
August 29, 2024

Cycle Gear is an amazing store. It is the first time for me as I am a new rider, but the crew at the store in Edison is super helpful. Thomas guided me through the whole process. From finding the right fit to my helmet, to recommending brands of gloves, and much more.

Date of experience: August 18, 2024
Pennsylvania
1 review
0 helpful votes
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Tank luggage
August 29, 2024

I am enjoying the tank luggage. Its smaller than I thought, but has alot of compartments. It also has strong magnets that hold it firmly on the tank

Date of experience: August 18, 2024
Georgia
1 review
0 helpful votes
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Great tire
August 28, 2024
Updated review

Easy, fast process. Great service and fast installation once the tire arrived

Date of experience: August 18, 2024

Fairly easy process
August 17, 2024
Previous review

Fairly easy process

Date of experience: August 7, 2024
Texas
1 review
0 helpful votes
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Easy to Mandover through
August 28, 2024

It was a wonderful and awesome experience. It was not hard to go through the website. How is that?

Date of experience: August 18, 2024
California
4 reviews
0 helpful votes
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East to find what I was looking for and some of the best pricing out there.

Date of experience: August 18, 2024
Florida
1 review
0 helpful votes
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I arrived at the store and was quickly met with an associate who was able to assist with getting my newly purchased and delivered Cardo Packtalk pro to my helmet. He was professional and quick with the installation, being done within 15mins.

Date of experience: August 18, 2024
Wisconsin
1 review
0 helpful votes
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I needed a helmet on a short turnaround after a big dealership screwed me on shipping times. I found the same product on Cycle Gear, put in an order, and received my helmet with time to spare! Meanwhile, I'm still waiting on my dealership-ordered helmet...

Date of experience: August 18, 2024