Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,963
quality
11,258
This company responds to reviews on average within 4 days

Instant Feedback

32,733 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow TONY B.
Unfollow TONY B.
Share Review
Report Review

S5 Head pad
December 27, 2024

Had to wait a couple of weeks cause Cycle Gear nor Shoei didn't have the optional "Small 5mm) size for the NeoTec 2. I was worried that with the NeoTec 3 being the latest model, that wouldn't offered the older pads again, but luckily they did. Once available, I was notified by Cycle Gear and I ordered the next day. Shipped next day. Happy with head pad. Should last at least another 4-5 years. Helmet and cheek pads still in great condition.

Date of experience: December 17, 2024
Illinois
1 review
0 helpful votes
Follow Kevin U.
Unfollow Kevin U.
Share Review
Report Review

Great service
December 27, 2024

Staff provided great service and did a great job installing tires on my dirt bike wheels.

Date of experience: December 17, 2024
Virginia
1 review
0 helpful votes
Follow Kayla C.
Unfollow Kayla C.
Share Review
Report Review

Great service
December 27, 2024

Didn't have what i needed in store but was quick to fix that by placing an order for in store pickup. Came a day earlier and was notified the moment it came in store. Definitely a great shopping experience

Date of experience: December 6, 2024
Nevada
1 review
0 helpful votes
Follow Edward U.
Unfollow Edward U.
Share Review
Report Review

Trackside wheel chock
December 27, 2024

Really good experience. I mounted my first one in my enclosed motorcycle trailer. This one I'll use for maintenance/oil changes on my 02 Harley Electra Glide. If you do your own work, you should get one.

Date of experience: December 16, 2024
Georgia
1 review
0 helpful votes
Follow Neal B.
Unfollow Neal B.
Share Review
Report Review

OK for the money
December 27, 2024

I purchased the matching ADV jacket a year ago and overall i am satisfied with it. My initial impression on these pants is similar, it is a decent product for the money. Both the jacket and pants are very comfortable from about 40° to about 80°. However, Both have numerous minor shortcomings, including the fit of the liners, badly designed pockets, and difficult to use Zippers.

Date of experience: December 16, 2024
New York
1 review
0 helpful votes
Follow JOHN E.
Unfollow JOHN E.
Share Review
Report Review

I'm very pleased with website and wish there was one closer to me but it's okay

Date of experience: December 16, 2024
California
1 review
0 helpful votes
Follow Christian W.
Unfollow Christian W.
Share Review
Report Review

Simple
December 26, 2024

Ordered a back pad. It was quick to be delivered and I got the email and a text as well as the fedex tracking number. Drove to cycle gear walked to the front and it was ready.

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
Follow Carolyn C.
Unfollow Carolyn C.
Share Review
Report Review

Card
December 26, 2024

Got in time for Christmas via email. Process was easy to complete on line

Date of experience: December 27, 2024
Ohio
1 review
0 helpful votes
Follow Grace A.
Unfollow Grace A.
Share Review
Report Review

I'm so impressed that when I had an issue on placing an order, it was answered and resolved in like a couple of minutes. That doesn't happen often anymore. So thank you! I can't wait to give my son this jacket. It looks great … thank you

Date of experience: December 27, 2024
California
1 review
0 helpful votes
Follow Umberto L.
Unfollow Umberto L.
Share Review
Report Review

Neotec II
December 26, 2024

It is my first Shoei. I had a Bell and a Sedici before, and they were good. But you can see immediately that the Shoei is at the next level. The airflow is superb (way better than any helmet I used). The pin-lock that comes with the helmet works excellently. I still need to use it with my glasses, but I'm not confident that it will not fog at least a bit. The noise profile is better than my Sedici Strada, but I expected more. If you ride a cruiser, your head position will always be high, and the highway's wind noise will be significant. If you tilt your head down a bit and ride like a naked bike, you can readily feel the noise decreasing. In any case, it is a solid product, and I am enjoying using it.

Date of experience: December 16, 2024
Connecticut
1 review
0 helpful votes
Follow Rocco O.
Unfollow Rocco O.
Share Review
Report Review

Nice & warm
December 26, 2024

Product is great as well as cycle gear Denise in richmond va is amazing

Date of experience: December 16, 2024
California
1 review
0 helpful votes
Follow Jeremie U.
Unfollow Jeremie U.
Share Review
Report Review

Bought heated clothing for myself decided to buy one for my girlfriend so she also stays warm. Love the product

Date of experience: December 16, 2024
Washington
1 review
0 helpful votes
Follow Aarin V.
Unfollow Aarin V.
Share Review
Report Review

Timely delivery
December 26, 2024

Great product. Website is easy to navigate.way to go! Yay

Date of experience: December 15, 2024
California
2 reviews
0 helpful votes
Follow bryan Y.
Unfollow bryan Y.
Share Review
Report Review

Efficiency
December 26, 2024

I order several items through CYCLE GEAR over the course of 2 years and have never had an issue with delivery,damages,or customer service. All items were as advertised/shown. The order process is clear and simple,anyone with a phone or computer and easily order parts, clothing with ease. Even store orders are made easy with employees. I would definitely recommend future rider to buy gear with CYCLE GEAR and their respective partners.

Date of experience: December 12, 2024
Colorado
1 review
0 helpful votes
Follow Don A.
Unfollow Don A.
Share Review
Report Review

I'd do it again
December 25, 2024
Updated review

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: December 15, 2024

A little more complicated than it should be
December 14, 2024
Previous review

A little more complicated than it should be.

Date of experience: December 4, 2024
Washington
1 review
0 helpful votes
Follow Craig N.
Unfollow Craig N.
Share Review
Report Review

Shoulda bought first…. Arai XD- 5
December 25, 2024

I had used full-face helmets for decades and always fought with the sun heading eastward in the morning. Watching Norily on Itchy Boots convinced me to try a visored hat and having worn Arai for many years as well, bought the XD- 5. Shoulda gone that way long ago.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
Follow MINDY S.
Unfollow MINDY S.
Share Review
Report Review

Top Site
December 25, 2024

Love the site, stores, and gear. Never disappointed and fast shipping.

Date of experience: December 15, 2024
Nevada
1 review
0 helpful votes
Follow Jon A.
Unfollow Jon A.
Share Review
Report Review

Great jacket!
December 25, 2024

Found a great leather jacket on the Cycle Gear site. It's very well made and provides excellent protection. It is also a good looking jacket as well as comfortable. Thanks Cycle Gear.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
Follow Michelle Y.
Unfollow Michelle Y.
Share Review
Report Review

E-Gift Card -v- real Gift Card
December 25, 2024

Wanted to have a real gift card delivered, not an e-gift card

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
Follow G V.
Unfollow G V.
Share Review
Report Review

75 mile drive but worth the trip
December 25, 2024
Updated review

Easy peasy as usual service and staff rock in this time of inflation it is so hard to buy any thing from stealer ships without feeling violated lol cycle gear continues to have decent prices and great service the store in Lewisville TX is the best experience so far and I will continue to buy there and online in the future keep up the great work

Date of experience: December 26, 2024

Easy navigation
February 25, 2024
Previous review

Easy navigation.

Date of experience: February 25, 2024