CVSReviews 419

A medication was filled and shipped even when I replied to the text that I don't want this medication. This medication was charged abnormally high.
The customer service is one the worst experiences.

My doctor send in a script for 2.5 mg tablets of prednisone. They gave me 5mg instead. Im glad I pat attention or this could have turned out badly. Thats a 2.5 and a 5 mg side by side

I have lived in California and New York for most of my life so I am very familiar with CVS. I can say without a doubt the Mattituck and Wading River CVS pharmacies in NY are wonderful and are staffed with knowledgable, professional, kind people. I also am extremely impressed with cvs.com, the website, when it comes to the pharmacy side. I'm no pushover, I've been around. They are GOOD.

Once again a disappointing time with CVS how do they get away with it, On Sept 6 2023 my Cvs recieved a script for Inhalers for me. CVS in turn sent me a message back that it was to early to fill, The script wasnt sent to fill i was sent so that they had it and quit complaining.On Sept13 i called CVS to see if they would have my script ready on the 14 and i was told it was just ordered Today is the 16 and iwont have that inhale till the 18 or 19 i called my doctor and if the store would have not given the run around i would have had a back up. Such carelessness i value my life and i will seek consultation

I booked online an appointment to get the latest Covid vaccine. I received an email confirmation showing my Covid vaccine appointment. When I arrived for my appointment the pharmacist said they haven't even received the vaccine yet! How is CVS allowing people to make vaccine appointments at stores that don't even have the vaccine? Major screw-up CVS! I'll never shop at CVS again!

Always the system is down or have technical issues. They always lose prescriptions and say my doctor did not sent them, even though my doctor sent them in front of me. Prescriptions that are covered by my insurance and always filled with no problems at Wallgreens, CVS say insurance does not cover even though it is always covered by other pharmacies. The only reason I go to CVS because it is within walking distance from my place.

I received great customer service from Alexandra at 640 Arthur kill Rd. I was not feeling well and she helped me find all the items that I needed. Thank you so much

Usually this is a great store. People are normally very helpful. This, however was an off night.

Let me explain my situation. I had a long day. I spent much of my time taking care of my elderly mother and working a demanding job. In between I was able to squeeze a little time to shop for some items that I needed.

The quick shopping was not quick because I couldn't find anything at all. Maybe the girl at the counter didn't care. Or maybe her day was just as hard as mine or even harder and she didn't feel like helping me find things. I don't know. All I know is that she turned out all the lights in the store while I was still
Looking for some health care items that I didn't have time to find any other time during my long hard day. Maybe she didn't know that I was in there. Or maybe she was too tired to care.
"I'm still here," I said. She looked at me with a blank face. "I didn't realize you closed at 7:45." No answer. "Do the lights go off automatically? It would be nice to see to get to the counter. ". Then she gave a slight smile as her eyes met her manager's.
I had a hard day. Maybe she had a hard day. But at some point someone needed to think of the other person's shoes. I should have thought of her, and she- as someone who made the decision to work for the public- should have thought of mine.

I remember when you could call Customer Service and do a check by phone for my payment on my Charge account ever since they stopped that god knows why, I mail my payment early and the last few times it has taken longer for the to receive or if they do it just sits in their system. I need supplies and me being on Disability, Which is limited, I have to go without. I bet the reason they stopped that was because another person who had an account probably messed it up for everyone. Why should I suffer? I am very disappointed with they way they handle payments, they have jobs I don't I wish they would just the minute my check comes, please take care of it right away. I live in Bloomington, MN and Carol Stream IL is not that far. Please anyone respond to this. Pretty pissed off/

The pharmacist are the worst! Unpleasant to talk to, no respect, no compassion, cold as ice and I dread talking to them or asking questions very unpleasant, the only place in the valley you need appointment for flu shots, and if you make one you might wait for hours, there's always a long line people are always waiting for their medicine and stress out complaining what a horrible experience. Please note the associate's cashiers are very nice, I'm only complaining about the pharmacist in this CVS Mulholland store a collection of the worst people in one store? And the attitude is I'm a pharmacist and I don't give sh… about you how there you asking me, wait in line, needless to say a very bad experience avoid the pharmacy in this store or be unpleasantly surprised.

I shop often at cvs on mammoth rd in Manchester nh. The store clerks are always kind and helpful. Summer who was working tonight went out of her way(above and beyond) to help me. Masson is so nice also.

Last week I waited five days for a refill of Atorvastatin, a very common station. When I went to the pharmacy to pick it up, they declared the medicine was lost.I was instructed to go sit down in the clinic seats while three people in the pharmacy began a mad scramble for my meds. After about 20 minutes they found them.

Today I am waiting for an Rx of Paxlovid, a drug which must be started within five days of texting positive for Covid. I have been waiting two days and trying to communicate with CVS. Time sensitive prescriptions should be a top priority. A very disappointing performance by CVS.

I visited the CVS in Uxbridge Mass. The tech (Brad) was very rude, unacceptable how he spoke to me. The prescription had an incorrect date so I was informed I needed a replacement which I understood. His tone and presentation was unacceptable. I had to ask why the prescription could not be filled. He did not offer a reason why until I asked. All he had to say was, I'm sorry but the prescription had an incorrect date. Employees such as Brad need some polish when servicing customers especially those that have health issues. Show a little empathy when working with any customers in retail.

They do not answer the phone in the pharmacy. I've been with cvs for many years but it's time for a change.

Our local CVS pharmacy failed to provide us with free COVID test kits even though we are on Medicare and their website said they do. Then, after I contacted them in writing three times asking them to remedy the situation and reimburse us for the price of the kits, they were so unprofessional as to not even respond to our request one way or the other. CVS was our pharmacy of choice; now it is on our DO NOT PATRONIZE list.

They can't answer phones. You can call or be standing in the store when the phones are going crazy and no one seems to even care. I am forever not having my medication when I need to take it. I take Trulicity for my A-1c and they can't seem to ever get it on time. They wait until the day before I need it and then say oh we can't get it right now. This is ridiculous. Was with Walgreens for 20 years and never had issues. Sad day when insurance made us switch to this incompetent company.

CVS is becoming more of a hinderance to my health than any good. I cannot take my medication consistency on a month basis because of their lack of….so much. They should not be in business. They fill and make decisions based on their own judgements. I constantly have to go without meds that most pharmacist and all doctors advise you to never stop abruptly….it's ethically and morally disrupt. They withhold medication that is detrimental to go without.

Put in for a simple Rx refill. Literally 3 weeks later they still have multiple excuses why it wasn't filled. First they said it was not in stock on the phone then after the app says 2 weeks later it will be ready on the coming Sunday I go there the next day and they say oh the insurance won't let us fill because it only for 30 days and not 90 days. Wtf is that first of all! You should be able to get 30 days if you want, who is the insurance dictating how many days of meds you can get. Then cvs corrected that and then said it will be ready the next day. I drive over there the next and now they say it's out to stock so now it's been 3 weeks. Later after I'm home they said cvs in another part of the city has plenty so why can't they transfer the med to my primary pharmacy in the first place instead of making me wait weeks for a med that I need to take daily. I use the app to get the medication delivery. Delivery person apparently came to my complex but never rang the doorbell or anything. I call Cvs and they said med was returned to them because no one opened the door! Seriously?! They can't reset it in their system so Now I have to wait another few days to get the med. This is absolutely ridiculous!