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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Frank O.
California
1 review
0 helpful votes
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I was very much impressed with the speed of order to package arriving. Thank you.

Date of experience: September 3, 2020
David W.
California
1 review
0 helpful votes
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As soon as I placed my order for t-shirts I got a notification that my design choices might not work with the t-shirt color I chose. I called the number listed and was immediately put in touch with a design specialist who absolutely saved the day and my design! I am beyond grateful for the expertise and helpful (and correct!) suggestions that made my order perfect!

Date of experience: September 3, 2020
Carol K.
California
1 review
0 helpful votes
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Always get exactly what I want from Custom Ink. They have so many different options and make the whole process very simple and easy. Sometimes I wanna tweak my order after I make the initial purchase and they always accommodate!

Date of experience: September 3, 2020
Andrew P.
California
1 review
0 helpful votes
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Website is easy to use
August 19, 2020

Website is easy to use. Unfortunately this is the second time an order was not made to my lettering design specs. Last time you sent a second shirt to fix the error, which you agreed the mistake was on you, but sent the exact same wrong lettering size shirt. I just let it go.

Date of experience: September 3, 2020
Anna E.
California
1 review
0 helpful votes
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Custom Ink is my go-to online company for personalized tshirts.

Date of experience: September 3, 2020
Mark J.
California
1 review
0 helpful votes
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From ordering to receiving the items. It was a good experience working with customink. I will definitely order for another item in the near future.

Date of experience: September 3, 2020
Kimberly M.
California
1 review
0 helpful votes
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Patrick was great and very patient with me while we resolved having a low resolution image on the shirt. The back and forth conversation over email was quickly responded to and fully resolved in a very timely manner. The graphic design update was perfect even with a new image.

Date of experience: September 3, 2020
Diane L.
California
1 review
0 helpful votes
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Very easy to design and work with website. The only thing I didn't love was not knowing the price of the shirt until the very end. And having to guess how many shirts would be purchased and being charged the difference.

Date of experience: September 3, 2020
Steve V.
California
1 review
0 helpful votes
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Absolutely loved it!
August 19, 2020

Absolutely loved it! Will definitely order through you again!

Date of experience: September 3, 2020
Anna X.
California
1 review
0 helpful votes
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I enjoyed the customer-friendly website. It was so easy to figure out the shirts and the design. Also, I appreciate the quick service. The product is perfect.

Date of experience: September 3, 2020
Brenda S.
California
1 review
0 helpful votes
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Customer service was outstanding - Kelly K. Notified me that I could not use the logo I found online, and created a great replacement logo for our team. She was very professional and extremely helpful. I will work with Custom Ink again because I know Kelly K. May be helping me again.

Date of experience: September 3, 2020
Pamela Z.
California
1 review
0 helpful votes
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Im very impressed with the products and services. Great gift of team ideas!

Date of experience: September 3, 2020
Elizabeth I.
California
1 review
0 helpful votes
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These bags turned out really nicely, and I appreciated the volume discount!

Date of experience: September 3, 2020
Melissa Z.
California
1 review
4 helpful votes
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I doubt we will order again based upon the quality of the shirts. As a nonprofit every penny counts and this was a lot of money to spend on an inferior product. You could literally see through the shirts in the light even with them being a dark navy. They also run very small and yet there was a premium charge for XXL which runs like a L.

Date of experience: September 3, 2020
Barbara Y.
California
1 review
0 helpful votes
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The person I spoke with on the phone was so helpful. I was able to navigate the website fairly well Thank You

Date of experience: September 3, 2020
Thomas P.
California
1 review
0 helpful votes
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Ok
August 20, 2020

Ok. Glad to be able to design the mask. There was a Big disappointment with the end product.

Date of experience: September 3, 2020
Christine Z.
California
1 review
0 helpful votes
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The quality of these masks are terrible to say the least. We bought for 10 people and they only fit the women. Too short on the straps for most men. Just bad and small so they're going in the trash. Waste of money.

Date of experience: September 3, 2020
Joseph V.
California
1 review
0 helpful votes
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Your customer service was amazing, shout out to becky

Date of experience: September 3, 2020
Jack G.
California
1 review
0 helpful votes
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Website is very impressive from a tech standpoint and the user experience is top notch. Well done.

Date of experience: September 3, 2020
Barbara W.
California
1 review
0 helpful votes
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Exactly what we were expecting. T shirts seem true to size and color and the printing turned out great. Thank you

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States