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Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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We had a fantastic experience -- the masks look and feel comfortable and fit different face sizes. We have them at our front desk, and our customers LOVE them -- the printing is clear and crisp. Will be doing a reorder soon!
The customer service was above and beyond. I changed my mind a few times along the way and customer service was very patient and accommodating.
I had an amazing experience interacting with someone over the built-in website chat feature. We figured out how to expedite the product such that it would arrive by the time I left for an event. It did. And the entire group was really excited about the gift
The shipment was but that was because I paid the $10 rush shipping fee
*Order a sample first!* Everything else about this order was great, except these masks/earloops seemed too big. I have a large head and the mask fits, rather loosely, over my nose and mouth. My coworkers tried them on too, and the smaller-headed folks (adults, mind you) couldn't get a secure fit and had them falling down their noses. One tried to tie a knot in the earloops to shorten them, but stretched the elastic in them too much and ended up making the fit even worse. I would have given a lower rating for them, but I contacted customer service and spoke to a very helpful person who gave us enough of a partial refund to buy some fasteners to tighten up the loops and the staff time to adjust them. *I'd recommend ordering a (free) sample of the product before you buy 100 of them. Next time, I definitely will.*
The logo came out fine but in hindsight I should have paid to go with the custom color match. The color that was chosen by your team is more rust than brown.
It was my first time using Custom Ink. I assumed the cost would be exorbitant if only purchasing minimally. I was pleasantly surprised by the price and shocked at how fast I received my order. Thanks so much! I will definitely use Custom Ink again.
Overall experience was okay. The process of ordering and the communication was on point but the product was definitely lacking. The can cooler I ordered just felt like it fell short of my expectations.
Very pleased with the product. Do wish I could have gotten the aqua color I wanted without having to do a minimum order of 6 of the same color. The sizing is bigger than other tops I've ordered in this item. Next time I will order the next size smaller. Good quality t-shirt.
Thanks and Will continue to work with you in the future
I really appreciated the customer service I received in creating my custom shirt. They made it easy to get the image on the shirt and the look turned out great.
Very user friendly website with numerous designs and templates. My overall experience has been great.
I wanted 2 t shirts for a father & daughter in the Netherlands. I am not good with a computer so I called and your associate, I believe her name was Lana. I told her that I wasn't computer savvy and she was very patient; I told her what I wanted and within seconds she designed my shirts. I cannot wait for them to get their shirts!
I ordered a shirt for my friend in New York, it arrived even earlier than expected which was a win and the T-shirt itself was damn near perfect!
I required some help with a design. She was so helpful and had great suggestions and did an excellent job on the design!
The package came in quickly and the customer service was excellent. I have horrible luck with mail (and I'm actually going through some difficulties with another clothing website) so the fact that your business came through for me was greatly appreciated.
Easy to use, excellent price, delivered when promised. We've used several t-shirt printers; Custom Ink is the best.
My experience with Custom Ink has exceeded my expectations. The product is durable and well printed. I really think that they do a great job.
Two out of three shirts were great and one was of weaker print quality. Your people got in touch with me previously about poor quality, but I guess they didn't want to anymore with one of my shirts.
Very easy and fun to use! Can count on you when I wanna get my point across
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.

