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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Bill H.
California
1 review
0 helpful votes
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My experience was awesome. I went on the webesite with an idea of the shirt I wanted and thanks to the free clip art and easy designing, bam! I had my shirt. The shirts came well in time for their event and they look just how we wanted them too!

Date of experience: September 3, 2020
Mary J.
California
1 review
0 helpful votes
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Great customer service. Their chat room is very convenient and allowed me to customize my order without having to figure it out on the website. The product quality is excellent, both the screen print and the shirts themselves.

Date of experience: September 3, 2020
Joseph C.
California
1 review
0 helpful votes
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Everything came as expected. Good quality and the print came out exactly the way I wanted it to. Although the digital design had very small details, it came out perfectly with every detail on the sweatshirt.

Date of experience: September 3, 2020
Barbara Q.
California
1 review
0 helpful votes
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Very good experience with Custom Ink, pricing is a little bit on higher side.

Date of experience: September 3, 2020
Angela T.
California
1 review
0 helpful votes
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Wonderful experience all around... Had some questions about the ordering process and from the moment the Custom Ink folks picked up the phone, the transaction went smoothly. Placed my order same day and received almost 90 shirts within 10 days or so. Couldn't ask for a more efficient interaction. Hats off :)

Date of experience: September 3, 2020
Amanda A.
California
1 review
0 helpful votes
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Easy and great experience for a well printed t-shirt plus my order arrived sooner than expected which is always a plus.

Date of experience: September 3, 2020
Jason Y.
California
1 review
0 helpful votes
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The product was just what I expected- the feel of the t-shirt was so soft. The design looked amazing!

Date of experience: September 3, 2020
Joe J.
California
1 review
0 helpful votes
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This is my second order with your company and you did not disappoint. We loved the shirts and the quality. The pricing is great as well. Thank you.

Date of experience: September 3, 2020
Margaret E.
California
1 review
0 helpful votes
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Custom Ink was wonderful to work with! I tinkered around on the website to figure what i wanted, then called and spoke with a real person (who was a delight and so helpful). Custom Ink then fine tuned my vision for family shirts into reality and they turned out perfect! The price was very reasonable too. Thank you so much, I can't wait to give them to my family :)

Date of experience: September 3, 2020
Jack P.
California
1 review
0 helpful votes
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Webite feature/funtionality is nice but you CANNOT depend on Custom Ink to cathborvadvise of flaws. Your product is shipped flaws and all. Order only one first to quality check or you'll potentially waste a lot of money.

Date of experience: September 3, 2020
Ruth Y.
California
1 review
0 helpful votes
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With the midnight I didn't know it was that dark so the black letters you can really see I wish the font color could have been changed

Date of experience: September 3, 2020
Sandra H.
California
1 review
0 helpful votes
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Great product, helpful staff. Easy to use website. Your one stop shop for all your screen printing needs.(not a paid spokesperson)

Date of experience: September 3, 2020
Jennifer I.
California
1 review
0 helpful votes
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The product was received 10 days earlier than quotes which is awesome since its a gift, and the printing quailty came out great. It was more exoensive than what I was looking to spend though.

Date of experience: September 3, 2020
John V.
California
1 review
0 helpful votes
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Customer service was great! You helped me when I needed approval, then when I didn't get it cancelled my order, then when I did get approval immediately reinstated the order with no trouble. Great service, great product! Thank you!

Date of experience: September 3, 2020
Nancy M.
California
1 review
0 helpful votes
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Over the course of my order, I had to chat with 4 different representatives. Every single of one of them was absolutely amazing and tremendously helpful, even helping me as late as 11:30pm! Whether the questions I had were related to shipping or general design comments, they were able to answer every single one with ease. I had never worked with Custom Ink before, but I absolutely know I will again!

Date of experience: September 3, 2020
Tom R.
California
1 review
0 helpful votes
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I always enjoy working with Custom Ink. The only things that were really different this time were that I received multiple emails saying that my order hadn't been started, or that the day before my stuff was still in production. The reason I ordered my stuff when I did was because in the 5+ years that I have worked with CustomInk, when I order stuff to arrive, it always arrives a day or two before that. It didn't this time, but I understand that in the past that was more of a plus, and shouldn't be an expectation. Now I know to order for the day before if I want it the morning or day of rather than the evening. I still enjoy working with CustomInk and just have different expectations for my next order. Thanks for always providing great service and products.

Date of experience: September 3, 2020
Deborah U.
California
1 review
0 helpful votes
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I spoke with several representatives and each time they were very helpful. I got my order in time and the end results were awesome.

Date of experience: September 3, 2020
Helen D.
California
1 review
0 helpful votes
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Since I had this shipped directly to my nephew, I didn't get to see the packaging or feel the fabric of the t-shirt, but he sent me a picture and the design looked great! I was very pleased with the customer service and prompt shipment.

Date of experience: September 3, 2020
Peter F.
California
1 review
0 helpful votes
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I have truly been satisfied with everything that I have ordered from you. Although this was my first personal order I have ordered items for my church from you.

Date of experience: September 3, 2020
William F.
California
1 review
0 helpful votes
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Very easy to work with and this company has streamlined everything from the beginning to end!

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States