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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Margaret A.
California
1 review
0 helpful votes
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Loved the shirts
June 23, 2020

Loved the shirts. Came out perfect. Sizing was great and logo was exactly how we wanted it. Only issue was the branding on top of what we created. Inside the shirts, and the attached tag/stickers. I had to remove the logos attached to the shirts. Wasteful, imo. Perhaps that should be an option in the future. Other than that, thanks so much! Would definitely Order again!

Date of experience: September 3, 2020
Richard G.
California
1 review
0 helpful votes
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Everything throughout my experience with Custom Ink was great until I received my order in the mail. The screen printing on all the shirts seemed faded and had lighter areas where it doesn't seem like enough ink was used. In the end, I needed shirts with my logo on them and thats what I got. I was just expecting higher quality.

Date of experience: September 3, 2020
Dorothy Z.
California
1 review
0 helpful votes
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White spot, that looks like it is from the screening process on the back left shoulder.

Date of experience: September 3, 2020
Virginia U.
California
1 review
0 helpful votes
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Everything was quick and easy. The t-shirt fits perfectly and is of good quality.

Date of experience: September 3, 2020
Bob G.
California
1 review
0 helpful votes
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My experience was completely positive from start to end. Very smooth process.

Date of experience: September 3, 2020
Eric N.
California
1 review
0 helpful votes
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WOW!
June 23, 2020

WOW! Custom Ink is a pure pleasure to work with. Even when there was an issue with my order, Custom Ink responded quickly. I wish that every business had this level of customer service. The site is so friendly and the quality is beyond compare. I love my shirts. They look AMAZING! Thank you for working with me and helping me get just the right shirt. It's PERFECT!

Date of experience: September 3, 2020
Pamela I.
California
1 review
0 helpful votes
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Everything was good except the material of the shirt.

Date of experience: September 3, 2020
Jim Y.
California
1 review
0 helpful votes
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I was not pleased with the HEAT pressed application. That method does not last as the ink is already cracking on the masks. I have always used customink.com because of the direct silk screened application of ink to all the products I have ordered. I will have to be more careful next time before placing an order.

Date of experience: September 3, 2020
Jeff G.
California
1 review
0 helpful votes
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The picture I uploaded probably needed to stay the size it was. It got a little pixelated when I made it bigger, but that's understandable and not your fault. The shirts themselves are pretty stiff even after washing them... but they will do. The only thing I didn't like was that I was unable to put more than 1 custom made shirt into my cart which made me pay for shipping twice.

Date of experience: September 3, 2020
Jim R.
California
1 review
0 helpful votes
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Thank you for helping me edit the text on the shirt so that it didn't violate copyright law!

Date of experience: September 3, 2020
Jeff N.
California
1 review
0 helpful votes
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Overall excellent support. Your customer service folks are quick to respond and have always done an excellent job. My design may have raised some eyebrows with any other company but CustomInk came through. Thanks!

Date of experience: September 3, 2020
Anna S.
California
1 review
0 helpful votes
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The customer service was wonderful. I wanted a picture on my shirt that could not be done. I believe they said it would be copy writing. So I needed to get approval. Custom Ink called and made another suggestion. The order was changed and put through right there on the phone. I got it a week earlier than expected too.

Date of experience: September 3, 2020
Lisa D.
California
1 review
0 helpful votes
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My experience with CustomInk has always been a good one, but they knocked it out of the park with these new shirts!

Date of experience: September 3, 2020
Michael Z.
California
1 review
0 helpful votes
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This is my forth or fifth custom order from your company and they were all satisfactory...

Date of experience: September 3, 2020
John C.
California
1 review
0 helpful votes
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The customer service I've gotten is amazing. Christian Enguillado goes above and beyond to make the ordering process easy and ensure that I always have what I need. I'm always bragging about it at work!

Date of experience: September 3, 2020
Deborah V.
California
1 review
0 helpful votes
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Everybody I spoke to was so nice and helpful. The T-shirt came out amazing! Would absolutely recommend and will be back for our next shirt!

Date of experience: September 3, 2020
Margaret E.
California
1 review
0 helpful votes
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Great website and easy to use. Wish there was an option to do different text but to fade the colors on your website

Date of experience: September 3, 2020
Margaret G.
California
1 review
0 helpful votes
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Disappointed because this company did not email me back after two times that I sent them my concerns on the product. I understand things get hectic but not one person reached out to me and I even paid extra to get it to the home sooner for my kids to give it to their father for Father's Day.

Date of experience: September 3, 2020
Anthony K.
California
1 review
0 helpful votes
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Custom Ink embroiders with high quality and attention to detail. They are attentive to concerns and willing to tackle difficult, detailed designs. I would recommend them and their expansive catalog for anyone seeking quality! You have to deal with several people for a single order, but if you're patient with the handoffs and able to articulate specific requests, they are generally attentive and willing to help!

Date of experience: September 3, 2020
Diane N.
California
1 review
0 helpful votes
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My custom order was handled quickly with a feed-back process to assure that everything was correct. My order arrived at my doorstep much faster than I had expected (especially compared to other masks I have ordered that still have not been delivered).

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States