Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
We monitor reviews for authenticity
Overall, I woul dhave to say that my experience with Custom Ink was great. When my delivery was delayed by a day, they were very accommodating in addressing the issue and making sure the customer was happy. The representative I spoke with, Taylor, was very helpful over the phone, and even made sure to send a follow up eamil.
While I liked the fact that I could see the product designed online, I was not happy with the overall result. The Screen printing looked cheap. I ordered masks that were supposed to be one size fits all adults but in fact seem to be better suited for children. Women might be ok with it but i ordered for adult men and this mask will probably be too small. Overall dissapointed.
Great quality product and rapid delivery. This why I am a repeat customer!
Wow! Fast production and shipping, shirts look great, amazing customer service Thank you so much!
This is my second time using this website and I am satisfied, I just feel like the price is too high if I'm only buying one shirt.
You have the best customer care on your hands. I had a unique situation and had to reorder 6 shirts with more apparent branding on them. Your team was working on a sunday and expedited the order. They were an absolute joy to work with. We will be swapping all orders to your company moving forward. You may be more expensive but there is a reason you cost more- your worth every penny. Thank you.
Not my first time ordering T-Shirts from Custom Ink, so I knew I was getting quality. But they never seem to amaze. Quality is fantastic. Speed at which they delivered was exceptional during this incredible time of uncertainty. And the professionalism is 100% impressive. I received my order with a handwritten 'thank you' and was instructed that to return my order if it did not meet my complete expectations! Custom Ink will have my business forever!
I will continue to use them. Even with my own T-shirt company.
Loved working with Custom Ink. Had several questions while placing a large order and had everything answered quick and easily using the online chat. Very happy with my experience.
Easy to place order, quick fulfillment - downside is very expensive
Easy to create a design. Tshirts looks great and delivery was fast.
Above & Beyond! They communicated with me clearly and I paid for expedited shipping and it even came earlier than expected! I can't wait to create more shirts with Custom Ink!
My Navy Hanes large had three stains on it after I opened the package. Very disappointed after spending that kind of money on two shirts.
Easy design and ordering process. Nice product. Total win!
The website was easy to maneuver in, and custom service was very accommodating, great to work with. Haven't used the products yes, but they look good. Spent more than I wanted to, but they'll be a hit at my sons graduation party. Thank you!
I had the best experience with this site. It was super easy to make the shirt, reasonably priced, and the shipping details were extremely helpful. I was so impressed that the shirt arrived right before Father's Day for my dad, when the original date it was supposed to arrive was almost a week later. I really appreciated how quick and seamless this process was.
Very simple and easy process. Went smoothly from design to delivery! I loved that there was no limit to design ability and space, and that they made sure you felt you would be contacted if there were any hiccups. No hiccups! No problems! Shirt was pretty soft and the design was clean.
Customink was very helpful. Had multiple sizes as these were for a large family... reunion tshirts that we do each year. First time using customink.
I started to design the shirts on my phone but couldn't get the design on the pocket right and wanted the design on the back which I couldn't figure out. I called customer service to help me. She was helpful and since I was on my phone talking to her I couldn't see the design. I received the shirts sooner than expected but there were no pockets, on any of them! I don't think I will order anymore from your company.
Service was easy to use. T shirts were of great quality. And alot of freedom for design. Highly recommend custom ink.
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.

