Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

Jason E.
California
1 review
0 helpful votes
Follow Jason E.
Unfollow Jason E.
Share Review
Report Review

Very pleased with my order. The shirts were the fit and feel I wanted (Next Level t-shirt). The design, it's size and placement were done perfectly. Recieved products by the date quoted.

Date of experience: September 3, 2020
Diane K.
California
1 review
0 helpful votes
Follow Diane K.
Unfollow Diane K.
Share Review
Report Review

The website was super easy and friendly to use. I enjoyed designing the shirt. I just wish that at the end of the cart, a picture would accompany the checkout as this would likely have triggered for me the realization that my updated design had not synced with the cart checkout--and I would be a happier camper than I am. On question 5: I would probably change my answer from no, would not buy again, to yes would buy again with a bit of a response from you guys on my complaints.

Date of experience: September 3, 2020
Lisa B.
California
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

Quality is there, but they are extremely small and have no molding piece for over nose. Not air tight whatsoever. You'll breathe unmasked air right down the sides of your nose... if the mask isn't too small to begin with. Definitely will not order again. We wasted a lot of money on these because we can't use them now.

Date of experience: September 3, 2020
Brenda Y.
California
1 review
0 helpful votes
Follow Brenda Y.
Unfollow Brenda Y.
Share Review
Report Review

I designed a class of 2020 shirt and when I received it in the mail it was perfect! Exactly how I designed it! The packaging was perfect, plus I got a free Father's Day shirt with my order! I was very pleased with how fast it got here! Thanks custom ink! I will definitely be ordering here again!

Date of experience: September 3, 2020
Alex W.
California
1 review
0 helpful votes
Follow Alex W.
Unfollow Alex W.
Share Review
Report Review

Rachel is the bomb
June 16, 2020

Rachel is the bomb. We chatted online and I got exactly what I wanted.

Date of experience: September 3, 2020
Martha Q.
California
1 review
0 helpful votes
Follow Martha Q.
Unfollow Martha Q.
Share Review
Report Review

Had an overall good experience with the website and the graphics

Date of experience: September 3, 2020
Daniel L.
California
1 review
0 helpful votes
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

Custom Ink is the best. The product is of very good quality. The print and graphics came out great. The price is fair. Lastly, customer service is EXCELLENT! This is my second order from Custom Ink and I would give the same review to my first order.

Date of experience: September 3, 2020
Bill H.
California
1 review
0 helpful votes
Follow Bill H.
Unfollow Bill H.
Share Review
Report Review

Great company to work with! Very responsive and give you great detail of what to expect when buying from them. Highly recommended getting anything designed by them!

Date of experience: September 3, 2020
Stephanie E.
California
1 review
0 helpful votes
Follow Stephanie E.
Unfollow Stephanie E.
Share Review
Report Review

Very friendly and helpful customer service. I appreciate the constant updates on the products I ordered. I like knowing when I will receive my orders, and I was always receiving constant information keeping me in the loop

Date of experience: September 3, 2020
Mary F.
California
1 review
0 helpful votes
Follow Mary F.
Unfollow Mary F.
Share Review
Report Review

Draining the shirt was fun and easy. Custom Ink communicated frequently with me regarding the design and preparation of the shirt, as well as shipping and delivery. The shirt was delivered well within the timeframe stated.

Date of experience: September 3, 2020
Laura F.
California
1 review
0 helpful votes
Follow Laura F.
Unfollow Laura F.
Share Review
Report Review

The font was almost washed out. You can barely read it

Date of experience: September 3, 2020
Elizabeth N.
California
1 review
0 helpful votes
Follow Elizabeth N.
Unfollow Elizabeth N.
Share Review
Report Review

Highly recommend using this site. Great prices, fast shipping, and incredibly easy to design my own shirt!

Date of experience: September 3, 2020
John O.
California
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

Super easy to design the shirt, and reasonable for just one t-shirt order. Super fast shipping, the whole experience was great. Will definitely order from you again!

Date of experience: September 3, 2020
Dan P.
California
1 review
0 helpful votes
Follow Dan P.
Unfollow Dan P.
Share Review
Report Review

The t-shirt with the customized print looks very nice, just want i envisioned and was hoping to get. Very satisfied!

Date of experience: September 3, 2020
Peter O.
California
1 review
0 helpful votes
Follow Peter O.
Unfollow Peter O.
Share Review
Report Review

I have been using Custom Ink for a few years and every service rep. Has been well versed in what is needed and how to do the work. They have been friendly, helpful and courtious in everyway possible. I will continue to use Custom Ink. For my t-Shirt projects.

Date of experience: September 3, 2020
Bob X.
California
1 review
0 helpful votes
Follow Bob X.
Unfollow Bob X.
Share Review
Report Review

Customer service was amazing, they called me immediately when I was infringing on a TV logo and discussed different ideas I could do and then in that moment sent me a new rendering to approve so my order would stay on time

Date of experience: September 3, 2020
Joe I.
California
1 review
0 helpful votes
Follow Joe I.
Unfollow Joe I.
Share Review
Report Review

The design on the shirts was just how I had hoped. One shirt was perfect, but the larger sizes shirt had print that was off center. Luckily, the shirt that I gave to a friend was the good one.

Date of experience: September 3, 2020
Maria C.
California
1 review
0 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

Awful customer service! They sent me the wrong type of shirt in a previous order and all they could do was a 50% refund for their mistake! In addition they put stupid stickers and print their company name on shirts without letting the customer know! Awful company! Never purchasing shirts here again! Terrible service!

Date of experience: September 3, 2020
Helen U.
California
1 review
0 helpful votes
Follow Helen U.
Unfollow Helen U.
Share Review
Report Review

After rejecting an order and 2 proofs for misalignment, I was nervous about getting this last order- but it came out correctly in proper alignment. I wish I could have dealt with 1 person all the way through. There were 2 or 3 different ones on the phone and a different one on email. I don't like having to explain my concerns each time. It wastes your time and mine.

Date of experience: September 3, 2020
Betty Z.
California
1 review
0 helpful votes
Follow Betty Z.
Unfollow Betty Z.
Share Review
Report Review

We loved the shirts last year, this year the shirts looked like someone was trying to go home early and rushed through with making them. They arrived more wrinkled than expected and weren't even folded. Just thrown into the box. Must have been a Friday job. We'll probably order again next year but will wait to see.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States