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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Michael K.
California
1 review
0 helpful votes
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Great quality and the designs came out just as I wanted. Even when I made a mistake and told them about it they immediately made the correction and sent me a new order without me even asking. That blew me away because usually you always have to ask for a refund or what they can do for you. They made the process so easy!

Date of experience: September 3, 2020
Thomas U.
California
1 review
10 helpful votes
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I can't say enough good things about Gwen in Customer Service. She is absolutely the RIGHT person in the RIGHT job. I only had an hour to design a tee-shirt and get them ordered for Father's Day. I didn't have either the time or the patience to experiment with the design myself. I explained what I wanted and Gwen cheerfully jumped in, recommended a shirt choice, helped me choose the color, and started the design. Her recommendations were excellent and she was flexible and friendly. We spent about 20 minutes on the phone, with she and I adjusting the design back and forth. She talked me through design choices, then left the draft in my account. I went in and finalized it and ordered! She seemed to be having fun, and really wanted to help me bring my design ideas to life. It's been a long time since I had that level of customer service. I will definitely be a repeat customer and recommend this site to others!

Date of experience: September 3, 2020
Bob E.
California
1 review
0 helpful votes
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Outstanding experience! That's why I am a repeat buyer.

Date of experience: September 3, 2020
Diane D.
California
1 review
0 helpful votes
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You all did an excellent job! Start to finish was seamless. The shirts were well received, thanks

Date of experience: September 3, 2020
Pamela C.
California
1 review
0 helpful votes
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I had a GREAT experience overall. I loved the website and being able to do everything I wanted without pressure. It was on my terms. Also, the customer service once ordered was very professional as well. Plus, my order came in early, which was exciting. The screenprinting was awesome, and looks really nice. Thank you CustomInk!

Date of experience: September 3, 2020
Sharon D.
California
1 review
0 helpful votes
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Such wonderful customer service, they helped me make the price more affordable considering my situation. Improved my design, too. Really great experience.

Date of experience: September 3, 2020
Janet O.
California
1 review
0 helpful votes
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I think everything overall looks nice. Can't wait for father's day to see if he likes it

Date of experience: September 3, 2020
Jennifer L.
California
1 review
0 helpful votes
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Super easy to order and the shipping was extremely fast!

Date of experience: September 3, 2020
Anthony G.
California
1 review
0 helpful votes
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Fantastic!
June 16, 2020

Fantastic! Much more than I had expected in terms of quality of the material.

Date of experience: September 3, 2020
Adam O.
California
1 review
0 helpful votes
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The whole process was very smooth. Great customer service!

Date of experience: September 3, 2020
Dorothy S.
California
1 review
0 helpful votes
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I was very impressed with the web site interface, I tried a couple of other places first but was frustrated with their web sites. Yours was far better and the auto design suggestion was great.

Date of experience: September 3, 2020
Brenda Q.
California
1 review
0 helpful votes
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I received the shirt in a couple of days. The service was so fast. The design was also so easy with so many font and image choices as well. I also liked the frame on the shirt to help with centering the design. I will definitely use this again. It would be a wow experience if the shirt I chose had not been so thin

Date of experience: September 3, 2020
Virginia Q.
California
1 review
0 helpful votes
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I enjoyed hope easy it was to put together a cool design! I needed my items shipped fast and omg were they here fast! Great experience overall!

Date of experience: September 3, 2020
Eric M.
California
1 review
0 helpful votes
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The Design Lab was easy to manipulate. There were so many design choices, but we finally narrowed it down.

Date of experience: September 3, 2020
Robert M.
California
1 review
0 helpful votes
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Really fast and soft quality products! Just pretty expensive for someone like me but great gifts!

Date of experience: September 3, 2020
Amanda Z.
California
1 review
0 helpful votes
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It is a Father's Day gift and it is absolutely perfect! Great quality/resolution of the photo. Will definitely be back. Quality of the T-is very nice as well. Price/value of the T Shirt /printing is very reasonable too. Highly recommend.

Date of experience: September 3, 2020
Linda H.
California
1 review
0 helpful votes
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When unsure, Don't wait and just call. You'll get exactly what you want if you can consult with the rep. Very happy with my products!

Date of experience: September 3, 2020
Alex B.
California
1 review
0 helpful votes
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Over the past six years, I have been very happy with the logo tee shirts I ordered from you for my grandkids. The fabric quality has been fine, the logos well printed, and the shirts were always delivered quickly. As yet I have not opened this year's package, but I don't expect any unpleasant surprises. Thanks for your help.

Date of experience: September 3, 2020
Dorothy F.
California
1 review
0 helpful votes
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Everyone I interacted with was super helpful and friendly. The artwork I uploaded was fine tuned by the art department to look its best and the final product is perfect. Thank you Custom Ink!

Date of experience: September 3, 2020
Nick W.
California
1 review
0 helpful votes
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Product is great and was delivered very timely. Purchased the triple-ply face mask and the masks exceed my expectations. Very thick but still easier to breath through than a lot of masks I've used. Very soft compared to what I was expecting. My only gripe is that my number was shared with solicitors and I was flooded with spam calls after sharing with Custom Ink. Overall product rating 10/10.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States