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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I was really happy with my coat! I like all the styles of clothing I see!
I did not like the products, and only received 2 items, even though I paid for three.
Didn't receive the sweatshirt te other tops are fine. I love the pants.
Did not have the proper address and almost got lost
I enjoyed looking thru the site for what I wanted.
It took me a while to find what I wanted but you had it! I'm excited to receive it.
Returning items is a nightmare! You don't get a return form with your order, and trying to get a return form is just awe full, I have tried to get one and finally gave up.
We would like to return the item, but we didn't receive any information on how to return it.
I did not receive one of my shirts that I ordered, and the pants are too small.
How can I exchange the pants and when will I be receiving the shirt? It is the marbeling crew neck long sleeve sweatshirt.
Very easy to order, good price, coat looks and fit well. I'll order again at some time.
Received in a timely matter, I leave at work, our office is pretty cool just enough to throw on, and not bulky
Expected products to be thicker or heavier weight. But like the designs.
Everything was as advertised, processed, shipped and received expeditiously?
Lovely songbirds printed on tunic shirt
Everything is made way too large. Products look great in the pictures but not as great when they arrive.
Good quality but not all sizes accurate and fabric on one item not as pictured
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

