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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Nice clothes. Timely delivery and quick responsive customer service.
2 items I did not care for and they gave me a few options for the return of them. I took a credit to keep the items.
It is my first purchase and I'm not happy with the quality.
Extremely pleasant experience too shop with you, fast delivery and products are as described. I will be ordering more.
Unlike the picture, the blouse is so ugly. What looked like beautiful stitching is just a cheap and ugly looking piece of cloth. I doubt I'll ever wear it in public. It's that bad. I wish I had much nicer things to say, but I don't.
Neither fit well. One to big one to tight. Have not been able to return them due to emails refusing to give me a return address. I was offered 14 dollars to keep the items. This was not acceptable. Will not order from you again.
There was no invoice or instructions on how to return or exchange items. Very frustrating.
Happy with the order, delivery and the quality of product.
Very good transaction. Received in a timely manner! Shirt unfortunately is too small but too lazy to send back! Incentive to lose weight!
Easy to use site. Item was delivered on time and was as expected.
I have had numerous emails back and forth trying to return the product. They have not offered a full refund. Very disappointing.
The dress was acceptable to be worn as a house dress
1st time I've ordered. Hope it turns out good so I can order again.
I have reached out twice for information on how to return the purchase and to date have not received the return information.
The ad for the tops led me to believe they were sweat shirts. They were very thin and
Not sweat shirt material.
Sweater came wrong colors crappie yarn. Not what I ordered.
Only will refund $9.00 and keep or pay for shipping to CHINA
If these are half as pretty as they look, I'll be back real soon. I wish they were sweatshirts.
If these are half as pretty as they look, I'll be back real soon.
Merchandise okay - no return slip to return black/white shirt - its too small
Seems good - we'll see when I get the merchandise & the quality of it
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

