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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I was disappointed in the weight if the product. The design is pretty, but I don't like that it has to be hand washed.
The colors were not exactly as I expected, they appeared more muted in the pic but I do love the softness of the sweater. Just the thing for the change of weather and it does go well with a lot of tshirts for layering.
The material is not true "sweatshirt" material. The size is not true to size.
The picture these product is what caught my eye. I will be more cautious in any of my future purchases.
I was excited to order but disPointed in the material, I gave both blouses away
Size chart -- would be nice for the sizes to be compared to US sizes, eg Size 10-12. In this case this shirt was not a size 2XL but more like L
Ist was an perfekt deal
The Jacket is ok an we will use that in winter
I was very happy with such a speedy delivery. It's a very comfortable wear and looks really nice. Please send me more photos of other products that you have because I'm very happy with the workmanship. Thank you
My items were not the correct sizes so rather than the time and expense to return them I was as offered a fair amount return and kept them for gifts.
Wish that's what I would have received. Customer service told me it's the same, but the advertised sweater wasn't what they had. Really.
OK.
I have wanted this sweater for months, bought earrings to match it before I could acquire "my fall sweater." Today I wore it to an appointment. No one complimented me on it. I love the colors though, will wash it in cold water, dry it on a line and not subject it to washer or dryer ever for fear of shrinking it.
I ordered the product from an ad on DuoLingo, so I was directed straight to the product in question. The item was described as a sweatshirt, but it is really a long-sleeved tee shirt. Shipping took a little while, but the product arrived in good condition. Although I used the size guide, and the shirt fits well in every other respect, the sleeves are way too long.
Website easy to use and provides good info about product, such as size guide and fabric details
Love the designs. Different from other places. 2 of my 3 shirts were to small.
Really not what I expected. Flimsy and low quality. It is not a warm coat, at best a vest
Wonderfully soft, great design, sized to perfection
Need to return. Not happy with fabric. I expected sweatshirt fabric.
Appears you have what my granddaughters want. I did have to wait a long time and my order was not complete I would like it to be complete
I have granddaughters and you have lovely things that made it easy to shop for them
Very flimsy, not thick at all like the picture made it seem.
I loved the "sweatshirt" as it appeared online. It looked cozy and of sweatshirt material including fabric and texture. What arrived does not match other than the general pattern of the garment.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

