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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Frustrating. Can't reach anyone at site. Cardigan is cheap piece of printed flannel
Site is ok, easy to navigate. Lovely merchandise and reasonable delivery time
I thought this was sweatshirt material it is not it was a thin material
Great quality in everything I've ordered so far. I now have 7 different items. The sizing of all my items have been perfect. The time from shipping to delivery is fairly quick. The website is a breeze to monuever through. I am very pleased
Glad I received my order, wish I received more updates on the way.
It took a long time to get the merchandise. It was expensive. The shirt is not the size I expected. The tag on the shirt says it is the right size, but it fits like it is 3 sizes smaller. Very poor quality on the coat. Holes in the pockets, very thin material.
It is not as warm as I expected, it took very long in arrive
Beautiful items thank you, it was easy to order. I adore the colors specifically the turquoise and the beautiful flowers.
Easy and quick. It didn't take long to deliver. I do t have 50 words to say and this is the only thing that might be annoying about the experience. If you want to know what I think you should be able to take what I give and not make anyone have to do 50 characters
Ugly but extremely soft and comfortable! Perfect to wear around your home.
Do not purchase this coat! The company does not know how to size their products. I purchased a shirt and have have the same issue. Have asked for return label. Waiting…..
Quality poor. Sewing on vest lumpy and zipper crooked. Colors on vest not as bright as shown and seems a bit stretched out right out of the bag.
Tracked package all the way to delivery. Great communication and great quality. Thanks!
I love the quality of the clothes. The colors and the style. Shopping was very easy and appealing.
Shopping experience good. Goods took a while to arrive, but that may have been Christmas rush.
To date I have not received my items nor correspondence regarding same. Basically they take your money and send you nothing.
I am instituting a chargeback today for the entire amount since I refuse to sit idly by and be ripped off. If I could rate them zero, I would
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

