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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Passform und größe nicht gut für mich
Bestellung schnell gekommen
Lengthy process to order replacement for item. Getting a refund turned out to cost more by 1/2. But cordial online chat with agent helped.
Lengthy process to order replacement for item.
Great clothing good fit. Just wish they were petite.
Good. Not so crazy about not getting more notice from the company but I was happy with the shirts that I bought.
I need to return the dress and receive a refund. I have sent several emails and no one is providing the return address.
I was disappointed in the fit of a few items and loved others. Fast shipping.
I like all 3 items that I ordered and received; however, I need to return the button front dress, as it is too small. Totally unable to button. So far, I am very pleased with the service that I received. I hope that I am able to figure out how to make a return.
I emailed them at least 6 times to cancel my order as it did not come for a long time. When I put in a dispute to get a refund from PayPal and contacted the Better Bsiess Bureau all of a sudden my package arrived within 3 days. Now I need to return one of the two items and they are not responding to four emails that I have now sent requesting authorization for this refund so they can send me a return address. I will never be ordering from this company again.
I pd for the above items again and again you still did not send them. This is a joke. Where is my 2nd order
Shipping is extremely slow. I purchased one outfit and it took 3 weeks. Then I purchased a second outfit and I still have yet to receive them and it's been over a month.
Loved the top but the fabric was so thin that you could see hand through both layers. Would not recommend buying.
Schnelle Lieferung. Material auch ganz ok. Aber Oberteile fallen zu klein aus.
Very disappointed the overgarment totally different color than what was pictured and the dress looks faded.I will be returning. I ordered something else which I have not received. It seems to be setting at the same place for several days
I'm disappointed as the dress was for my grandsons wedding in 2 weeks. The clothes pictured look really nice but I don't think the quality of what is received is very good..
Very good communication about where in the process my order was.
I feel like the pictures did not depict the actual item. The clothing seems like it would be for more mature/older persons.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

