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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Great sweater and faster than expected shipping, Have used them before.
The shipping and delivery notice system for this company may need a little tweeking!
Sizes were too small even though I ordered up my usual size. Fabrics looked nothing like the photos and videos on line.
All as expected delivered in a timely way - too many characters for such a purpose
Customer service was prompt and helpful but the product sizing was problematic
I had no trouble ordering and paying and I received my order just a week later.
Takes a minute to deliver, but I can say it is worth the wait.
No problems at all with ordering, delivery, timing or product quality. Happy customer. Will order here again.
Size ran small. I had to return because I needed to get a bigger size.
I love everything about this skirt but it was too small and there was no opportunity to return or exchange.
The pictures of the clothes do not always depict what you get and they do not tell you what material any of the clothes are made of. My sweatshirt looked like warm material yet is silky and non-warm, along with the coats...the coats are mainly fall or spring and not winter coats. Buyer beware.
Order only the cotton items. The sizes are off on some, especially the pants. They rate size 8-10 as a medium. That is INCORRECT. A medium fits a size 12. However, the small is still as tall and high-waisted as the medium. They need to go back to the drawing board.
The website is well designed for shopping. I've recently placed three orders, and am returning only those items that are polyester as I prefer cotton. If you follow their directions, returns are possible but it should be highlighted that you must have the plastic bag with label for returns. They also offer other options for the customer. By the way, customer service is very responsive.
I returned these leggings, so I had to pay shipping twice and have not seen my refund yet.
Falsely advertised! Blouse I received was a cheap rag.
Have never received order #CDM************** green dress and it's been far longer than the 7-10 days. I want to cancel this and get my credit. Some mistake was made and I got charged for 2 orders same dress and as far as I know they were giving me a credit for for that one. You people are just to hard to talk too s d no real person to discuss this problem. I don't think u are legit.
It's been 25 days and I have not received my order. I did have someone reach out to me after I emailed them, and they just said it was coming.
I love this dress! So cute & comfortable! The fabric is light which is good if you live in southern California. This dress will gets lots of wear. And I'm hoping to wear it soon!
I have been told I didn't but in my correct address even though when I ordered these products it wouldn't continue unless I entered my full address so now if I want my purchase I have to pay an additional 10.00. This was not my fault but I have to pay for it. Bad business.
J ai une commande qui est inscrite payment review pourquoi?
CDM230912152400758
Très beau et grandeur exactement comme on le demande pas trop petit
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

