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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
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Customer Service
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I have sent 3 emails requesting to return the items but no response. The order says if you want to return you must pay for the shipping and not ship to the address on the label. So, where do I send it? No one replies to my emails so that i can get these returned.
Shipping is way too long and expedited is very expensive.
Poor fabric quality the size was incorrect and they didn't want the items returned, offered a gift card of value of what was purchased.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
The dress is packed in a very small bag which caused extreme wrinkling. Have to get it steamed at dry cleaners!
The quality of product was disappointing because the color, first thing I noticed, was dull and not as clear of pattern as the ad listing portrayed. The second thing is the cut of the garment I received is more of a tent shape, which is not figure fitting as the ad made this item appear. Final disappointing thing is the fabric is not nice, leaning towards parachute like material.
I'm choosing to not return my item because the cost of return shipping is not worth spending and the item price was sold with a reduced price, so I'll just be thankful for that. I do now need to find a dress to wear for my daughter's wedding. I'll be shopping for that in person.
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
Even though the items I ordered did not fit, their response for a return was timely and polite.
Very important in ordering anything online.
I ordered two pairs in May and in late June was informed that they were delivered. I never got the package and was advised to ask my neighbors if they got it (?!) and call a post office in Kentucky (I live in Virginia). Eventually the pants were resent and arrived in mid July. I ordered X-Large which is what I typically buy. The pants are very small, more like medium (size 10/12) and don't fit at all. While they looked attractive in the photos on the webpage, in reality, the pants look more like pajama bottoms. All in all waste of time and money.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Was very easy to order
Material cheap looking for price paid.
I want to return one item and I don't know where to ship it too or how to get my refund.
The one dress jacket color didn't match the dress and the other dress the top was way too tight. Both were same size but sure different fit the same.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Website was easy to navigate.
Tee shirts good quality and comfortable.
Shipping is slow compared what I am used to. (I know, I am spoiled).
Dress is WAY too small. I used the size chart and ordered accordingly. It was so small I could not get it closed by at least 5 inches to even try to zip it up. I would need to order at least two sizes up. Unfortunately they do not have a free return policy. I ordered another dress in a larger size. If it still doesn't work I can return both at the same time.
Shame on me for not reading the reviews beforehand. I'm happy I actually received the shipment. The shorts were crap. Too small (I ordered XL, when I usually wear a L), badly made, and then they shrunk in the wash. I put them in the box for Goodwill. They might make a good rag.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Nice product offerings, Efficient ordering, shipping and delivery. Well packaged product. Very nice product quality.
Dress doesn't look like picture. Also it's very very small,
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
The quality of the product was very low and not wearable. I wanted to return these and there seems to be quite a bit of resistance with several options to choose from in order to get my money back not happy happy
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
So beware, these are heavy cotton like material (not for summer for sure) and for TALL women. I'm 5'1 and they come to the floor! Also, I'd return if it didn't cost me more money to do so. They are not Amazon that's for sure!
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
I have not received my order
I have not received my order
I have not received my order
I have not received my order
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Very slow shipping and item not at all what it looked like in the picture. Black looked gray. The item, in my eyes was ugly. I threw it away.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I have ordered online 5 different and each time I have been very impressed.
Effortless and safe ordering payment system
Very timely delivery
And ample items to choose from
…. And the prices of the items offered - unbelievably low
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"