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Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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CUPSHE Reviews Summary
Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.
This summary is generated by AI, based on text from customer reviews
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I wasn't sure if these bathing suits would be good quality but they are so cute I gave it a try and I am so glad I did! I have ordered 6 bathing suits and all of them have been great quality. I have big boobs so I need a lot of support in that area. The only suit that I was not 100% happy with was one that only had one strap on the top. They had several different options to return and made it very easy. I will order again.
New consumer of Cupshe products and pleased with diversity of products alongside very prompt customer service.
Dear Rachelle, your recognition of our swimsuit and customer service are greatly appreciated. We do dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We also take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We hope to provide you with great service and support for years to come!
Beautiful design, great quality and excellent customer service! I highly recommend Cupshe swimming suits
Dear Maja, thank you for your kind words and stellar feedback. Cupshe aims to provide customers with nice design and high-quality products. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
They were so helpful when my suit didn't fit. Great options for returns. Amazing quality swimsuits!
Dear Tanya, thank you for the 5-star review! We are striving to achieve better quality and product performance. We regret that your suit did not fit. Our customer service team is working hard to help all customers solve their problems in a timely manner. Moreover, Cupshe usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience. Looking forward to being of service to you again in the future.
DO NOT ORDER FROM CUPSHE! First, they have an 'F' rating with the Better Business Bureau (BBB) They are flagged on the BBB for taking money and not delivering merchandise then providing invalid shipping numbers. It is a total scam and you cannot return anything for the full refund and their sizes are not consistent. To make a return you, the customer, will pay the shipping and send the item to an unknown address. They do not even provide the shipping label. Then if you question the address they will send you a picture of a past customer's shipping label without hiding the customers personal information, therefore, you cannot trust your personal information will be kept private. They do not even have a phone line to talk to someone on. You are stuck in an online chat with customer service reps that are condescending and not helpful. Spend the extra few bucks and order from another, more reputable, company like Lulus that actually sends return labels to their customers and offers a full refund. Worst online shopping experience of my life!
Also- they edit and remove reviews on their website!
Dear Ashley, we are sorry to see that this experience did not meet your expectations.
Firstly, we sincerely apologize for the frustration caused you due to those flags on Better Business Bureau. Besides, as a company aiming to offer the best service to all Cupshe customers, we have gained lots of positive reviews and regular customers in many countries. There are so many customers who have great shopping experience with our company and are willing to recommend us to their friends. There may be some misunderstanding during this process.
Secondly, most of our swimsuits are true to size. The size chart is based on accurate measurements of average women's bodies. If you are not sure about your size, you can click the link titled "Which Size Fits Me?" near the size chart from our international website. You can also contact our customer service and provide them your bust, waist, and hip size, then they will offer you some advice. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon.
Thirdly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Of course, we also support full refund, which is also given as an option for our customer to choose from. We absolutely respect our customers' choices and decisions. However, sorry that we don't put return labels within packages currently as we stated on our website. We have submitted your feedback to our related departments. In addition, the return address provided by our customer service is the real warehouse address. And most of our customers send the items to that address successfully when they request for return. What's more, we would like to reassure you that all the personal information of our customers has never been leaked by Cupshe.com. We also remind all customers to be aware of their online safety. There may also exist some misunderstandings during this process.
Next, we apologize that there is no phone line service at present, but we all hope the relevant department will work that.
And then, we’re really sorry to hear that our online chat customer service was not to the level we would expect on this occasion. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Moreover, we have no access to edit and remove reviews on our website. Our goal is to make sure that our customers receive the support and services, so we're trying to keep our social channels as space for people to inspire, uplift, and exchange feedback and have everything listed out on our website.
Finally, we have sent a message for more information of your order via another review platform. You can also send an email with your order information to us. We'd love to make every effort to turn your experience into something better. Hope your understanding.
I ordered two pieces which were great quality and I loved them but one piece was too small. I emailed customer service and asked how to return/exchange and they emailed back quickly, gave me options to choose from, and once I responded with my option that I chose, they gave my my credit to use on my next purchase. Very easy and fast! Will definitely continue to order from Cupshe!
Dear Laran, thank you so much for taking the time to leave this review. Firstly, we are sorry to know that one of the products is small for you. Please kindly note that the size chart is based on accurate measurements of average women's bodies. If you are not sure about your size, you can click the link titled "Which Size Fits Me?" near the size chart from our international website. You can also contact our customer service and provide them your bust, waist, and hip size, then they will offer you some advice. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. Secondly, all of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Thirdly, we promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded to in a few minutes. What's more, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Your recognition means a lot to the whole Cupshe team. We look forward to serving you again.
I love cupshe swim suits. I love the big selection of one or 2 piece swim suits for awesome prices. I did one return and they offered me the best return policy and customer service.
Dear Katarina, thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your experience. We do dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We are also aiming to provide high-quality and low-cost products. In addition, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. What's more, we take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. Meeting or exceeding our customers’ expectations is our ultimate goal. Looking forward to seeing you again soon!
Somehow I've become addicted to Cupshe and I'm not even that big on wearing bathing suits. I have a collection of over 20 now
Heres why... great quality... customer service is out of this world like it should be and the price is tight
Obviously their swimsuits are really adorbs too
Definitely try it out if u haven't yet ladies. I highly recommend
Dear Jennifer, thank you for your feedback and your lovely words about our clothes and customer service. Cupshe aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I have recently ordered and received products from CUPSHE. I can say that the products are very high quality and I was highly satisfied with them. Also the customer service is very professional and provides high quality and timely service. I would highly recommend CUPSHE without any reservation.
Dear Selda, thank you for your five-star review. We are so happy to see that you have been enjoying your experience with us. Please be assured that all of our products follow strict quality checks and we are continuously improving in ways to our customer's needs. We also dedicate ourselves to put customer satisfaction as a top priority and we are also aiming to offer high quality and timely service to all Cupshe customers. Your recognition means a lot to our entire team! We look forward to serving you again soon!
Great website, terrific layout, beautiful swimsuits all except I wish there was more coverage for my backside. I felt like I had a perpetual wedgy and was pulling at the backside far too often
Dear Michelle, thank you for your feedback and your lovely words about our clothes. Firstly, we are happy to hear that you are satisfied with our website and the swimsuits. Trying to meet the needs of each customer is the target of our efforts. However, for more coverage for the backside, you can try some low-cut style swimsuits. If you cannot find them, you can contact our customer service for help, they will recommend you some suits according to your needs. Thank you again for your valuable comments and we will keep working hard to meet and exceed your expectations.
I ordered several bathing suits and was very happy when I tried them on, they looked great and were what I expected. I did have to return/exchange 1 or 2 for fit and the return process was very simple, easy and quick. I will order again from Cupshe and highly recommend them. I am very happy with my purchases.
Dear Karen, thank you for the 5-star review! We are glad to know that you love your swimsuits. We have spent years designing and perfecting the fit for diverse body types. Some swimsuits would have a different fit for different body shapes.
We regret that some of your suits did not fit well. To simplify the process and meet different demands from our customers, we usually provide several options for return/exchange. Besides, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. It is our pleasure to have your recommendation. We really can't wait to welcome you back soon to our website.
Beautiful and flattering styles at a great price. Fast delivery.
I own several bathings suits from cupshe. Highly recommend
Dear Martha, thank you for taking the time to leave us a review, we really appreciate it. Cupshe aims to provide customers with flattering styles and low-cost products. We take every single customer seriously and are also committed to providing all Cupshe customers with fast shipping methods. Your recognition means a lot to our entire team! We look forward to serving you again soon!
I ordered 3 very cute swimsuits from Cupshe, but unfortunately two didn't fit quite right. I reached out to customer service and they were extremely helpful. Their return policy is fantastic and give you several options. I ended up keeping the two swimsuits (bc I can wear different bottoms with the Cupshe tops) and they offered me a 70% refund back to my credit card and I got to keep both bikinis. I will definitely shop with Cupshe again!
Dear Sara, thank you for the 5-star review! It is our pleasure to provide great service to our valued customers. We regret to know that some of your suits did not fit. We will feed back to relevant department and make improvements. We are also working hard to provide more options in styles and designs for diverse body types. As a company aiming to offer the best service to all customers, Cupshe usually provides several options for return/exchange, to simplify the process and meet different demands from our customers. We are glad that your are satisfied with our return policy. We really can't wait to welcome you back soon on our website.
I have purchased several suits in the past few months from Cupshe and I am always satisfied! I love the quality, fit and consistent sizing. All of my very favorite suits are Cupshe!
Dear Kelly, many thanks for your recognition of our suits. We are thrilled to have you as part of the Cupshe family for months now! We take every single customer seriously and are also committed to providing all Cupshe customers with high-quality, true to size and nice-fit products. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard.
Great products. If not satisifed, you get to keep product and get refund. Timely response by company.
Dear Erica, thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your experience. Cupshe aims to provide customers with high-quality and low-cost products. We also offer several options for return/exchange, to simplify/shorten the process. We promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded in a few minutes. It’s glad to know we hit the mark for you. Come back and see us soon.
Good quality, I have ordered from Cupshe many times before and, I am always satisfied with the great products.
This last order was great. I was expecting the bottom to be slightly higher than it is.
True to size. Ordered XL
Dear Anna, thank you for continually placing your trust in us and for taking the time to review your experience. We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help. Come back and see us soon.
Ordered and received within a week, which surprised me. The quality of the suits was better than I expected for the price, and supportive for a busty gal, even in a size S. I intentionally over-ordered so I could choose my favorites and confirm sizing, so I did have to return. The return process involved a few steps, but they really did guide me through and refunded me quickly. Overall, pleased!
Dear Gina, thank you for taking the time to share your experience at our shop. Cupshe aims to provide customers with high-quality and low-cost products. We take every single customer seriously and make our products more supportive to meet customers' needs. We are also committed to providing all Cupshe customers with fast shipping methods. In addition, we dedicate ourselves to offer the best return policies to all Cupshe customers to quicken the return/exchange process and save customers' time. Thank you for your valuable comments again and we will keep working hard to meet and exceed your expectations.
I never thought I would buy a bathing suit online but i took my chances and ordered from cupshe. The bathing suit fit perfect and since that first order I have ordered at least 5 more bathing suits. I just recently needed to return something and the company quickly responded to my request and took care of the return in less than 24hrs. They made the process so easy.
Dear Sharon, thank you for your five-star review. Customer satisfaction is our top priority and we are happy that we were able to achieve that. Firstly, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. Secondly, we promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded to in a few minutes. What's more, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process and save customers' time. Glad to know we hit the mark for you. Come back and see us soon.
Cute, affordable swimsuits with easy transactions. They even offer a few good options to keep a suit instead of returning it.
Dear Kristi, thank you for the 5-star review. Our products enjoy the best price versus performance ratio. What’s more, to meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify and shorten the process. Glad to know that works. We continue to strive to be super convenient and provide better products for our customers. Come back and see us soon.
Great swimsuits and customer service. They are amazing to deal with, respond quickly and are very fair. This is what customer service should be. Kudos to cupshe
Dear Colleen, thank you for your feedback and your lovely words about our suits and customer service. We take pride in giving outstanding service and products to each customer and we're overjoyed to receive your compliments and appreciation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
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Dear Shanda, thank you for taking the time to leave us a review, we really appreciate it. Cupshe aims to provide customers with high-quality and cute design products. In addition, for more support, we suggest you could try our underwired swimsuits, separated swimsuits, and suits with ruche around the bust area. Please note that underwired swimsuits are not suitable for A cup and D+ cup since the wire will gather bust and only suitable for B and C cup. However, we are sorry that one of the swimsuits cannot meet your satisfaction. We have submitted your feedback to our related departments and improve it in the future. Furthermore, we are glad to hear that you are satisfied with our return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know we hit the mark for you. Come back and see us soon.