I bought about 10 suits with the intentions of having multiple and giving 1/2 to my daughter for summer 2018. All of them arrived, and were of poor quality. 2 were damaged, one had a tear and one was missing the strap so was completely useless. I reached out to customer service and got the run around. I sent pics of the two damaged and noone ever responded. I followed up several times with no response. If you want to order from here because they are cute and cheap, do not do it! They are horrible and will not do anything for you even if they arrived damaged. It was my worse shopping experience to date!

I purchased two suits (which arrived relatively quickly) but finding that one of them doesn't fit, I followed their protocol for returns and emailed their support desk over 5 times IN A PERIOD OF TWO WEEKS without any response, resolution, or refund. I even messaged the company on facebook and continued to be ignored there. They make returns sound so easy but their customer service is awful and they ignore any attempts at reaching out to them about issues regardless of which channel you use. It's unfortunate because I really liked one of the bathing suits I purchased and was considering becoming a repeat customer but this has completely turned me off of the company and I will continue to tell all of my friends to stay away from their brand.

Worst customer service ever. I ordered 3 suits, 1 didnt fit and 1 was completely the wrong suit. It has taken me an entire month to get the coupon codes to reorder and now my suits wont be here for the trip Im taking next Friday. If I wanted to have them for my trip I would have to pay $15 in shipping. They refuse to help me with that even though the experience they created was horrendous. I think they try to make returns as inconvenient as possible in hopes that you will just get tired of it and they will be able to keep your money.

BEWARE! DO NOT ORDER FROM THEM!

Ordered a large order from them. Received package with suit missing. None of the suits fit. Emailed customer service to return and get refund for missing suit. They said they can refund me or I can select one of the two options:

Btw, before we process a return, we'd love to let you know of our two available return options:

"With no need to return the items back

- Cupshe Coupon: Your coupon will be full amount of the returned items.

- Hassle-Free Return: Don't worry about going to the post office and returning it to us. You can keep the items - we'll simply deduct $5 for each item you would like to return to cover our first processing fee. And the remianing amount will be credited back to your original payment account within 24 hours. If you would like to choose this option, please confirm your payment account is still active.

Let us know which option is best for you and we'll take care of the rest."

I proceeded to tell them I just want a full refund and then they have not replied back to me since. I started investigating and found many people had the same issue and even never received a package in the first place.

I purchased 4 swimsuits on March 18th and received them March 26th. I needed to return one. I emailed Cupshe March 27th and received a response March 28th. I must admit that there was a little difficulty with communicating due to the language barrier, and I felt like I sent repetitive emails, but the entire return process started on March 28th and I'd received my full refund by April 10th. I was skeptical because of the vague return policy on Cupshe's website and all the terrible reviews, but I am100% happy with the outcome. They were quick in resolving my issue.

I ordered 3 suits over a month ago now and still havent gotten them. I have emailed their customer service and still have no answers as to whats going on. All they did was send me the tracking number that I already had and told me it was at the UPS store but when I called to pick it up they said they didnt have it... Im beyond upset. And frustrated that they have been little to no help and I still havent heard back from them. Im out the money I spent and dont have the suits I ordered. Ive never had such an awful experience ordering online. So if you want to give them money and not get anything in return, order from Cupshe!

The cupshe website was very simple to navigate and had many filter to search the swimwear section which i so much appreciate when looking for a specific style. I signed up for the emails and got really amazed instantly. The brands carried seem high quality and I will definitely be purchasing more swimwear from this cupshe website. I really do not have so much words but i know that cupshe is really worth your penny so do not hesitate to place your orders.