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Cruises.com Reviews Summary
Cruises.com has 8 customer reviews and ranks 50th in the Cruises category.
Cruises.com do not disclose the full price for the cruise upfront. You will be suprised after making the payment that you still have another payment. And a canceletion with cruises.com even within 24h automaticly they will charge you $100.Book directly with the cruise company, avoid cruises.com, unfair practice to extract money from you
I booked with cruises.com by accident.Boy was that a mistake. I need a care taker, they are not letting
We purchased MSC cruise with black Friday sale. The ad mentioned free drink, wifi and up to $500 spend on board. It's a kind of scam. We paid for free drink package. No $500 credit to spend on board. Do not believe their ad. Also, this is not original cruise.com agency. It' s cruises.com. People confuse it.
I have used cruise.com in the past. When they have the opportunity to book your cruise they are very responsive. After the fact when it comes to there agents returning your calls and keeping their commitments don't count on it. The promotions that come with your cruise never seem to happen. After numerous calls and commitments not kept we will no longer ever consider cruise.com. Again. Be cautious all is not what it seems when doing business with them.
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Do yourself a favor and avoid at all costs. Cancellation will incur a fee and no deposit refund. Ugh
Booked a cruise through Cruises.Com
The initial interaction was good, but once you booked, there was no follow up or response to email or phone messages. We booked a cruise on Royal Caribbean and our agent was missing in action when it came time for questions or clarifications. A request for handicap accessible room was not confirmed resulting in major issues with our wheelchair bound relative
Hard to get accurate information. Agents don't seem to know their stuff very well and it feels like a trap once you've signed up. We noticed a promotion we missed a minute or so after we booked and they said they'd fix it but there were so many half-truths being told and so much we couldn't trust that we wanted to get away as soon as we booked.
Terrific company to deal with, very trustworthy, prompt and friendly, they looked after our NCL cruise from Houston to the western Caribbean and all was well, thank you!
