Crowdspring

First time user of Crowdspring. I was skeptical that I would get a reasonable amount of quality submissions but went ahead and took a chance. I also decided to "gaurantee" the funding (no refund) with the mindset that more people would be willing to take a stab at it if they knew SOMEONE would be receiving payment.

I had almost 100 submissions within a week and I likely would have had more if I had been more responsive (busy with work). The artists were top notch and I struggled with deciding who to "award" the winner and receive the visual rights to (in my case a company logo). The process was streamlined to include a feedback/testgroup process where I could request my professional peers and friends to vote on which entry they liked (of finalists that I couldn't decide between). Long story short, I got exactly what I wanted out of the service, I highly recommend it, and I'll probably use it again for another project in the future.

I am SO Pleased with how the process evolved and my final logo. The value for my dollar is definitely realized through this process and also the business model for the creative client process and interaction. I have already recommended to others and one may use CrowdSpring for a logo redesign. I have informed subur of this information and hope she participates Also, customer service (Marc) was quick to respond and very patient with my simple questions. Thank you Marc. In a time such as we are living with uncertainty, especially with customer service lacking in so many areas of the average business for various reasons, there is no evidence of the outside world chaos reflected in my experience with CrowdSpring and I TRULY appreciate the caring atmosphere that CrowdSpring presents-in regards to the Creative and the Client. Thank you again

I want to give a special thanks to Ashlee, who did a great job guiding me and accompanying me in this project, especially she helped me by translating my thoughts into words with adequate meaning, my language is Spanish and I use Google to translate, I was worried about saying things without meaning or not Understandable, but Aslee was very kind and helpful. Thanks also to all the Staff, I will definitely recommend and use this platform again.

Being a logo newbie, initially, I felt a little lost. The amount of information that is able to found on your website through guides and FAQ was invaluable to me. It helped me feel informed enough to get through the process without overloading me with too much information. There were 2 (I believe) instances were I wasn't quite clear or still had questions. I used the chat feature. Ashlee (I may have the spelling incorrect- my apologies if I do) was prompt and helpful. Her approach with me was very conversational- an approach I greatly appreciated. I didn't feel like she was "just doing her job". She talked with me as if we were pals working out challenges together. She helped me get to the "finish line" confidently. She reiterated that I should feel comfortable to be very specific with designers with changes I would like to make. I do believe I was doing so prior to this, but prior to our conversation, I felt "bad" about it. I didn't want to be perceived as a demanding client. I wanted the designers to feel appreciated for their creativity and their efforts, even if their design wasn't my favorite. Creatives (I can say this because I too am a creative) can sometimes internalize "criticism". Sometimes when our ideas are challenged we take offense. I didn't want to come across that way. So after talking with Ashlee I realized that specific feedback saves them time and that they most likely appreciated the clear communication. Ashlee gave me the last "umph" to confidently go into the final wrap up armed with the knowledge of what exactly was going to happen and the timeline associated with the wrap-up! There aren't enough stars on your rating system to adequately "score" my interactions with the support team.

In one last instance, I sent Ashlee a chat late at night. I assumed she would see it in the morning. To my surprise, I got a response almost immediately. I didn't expect to get help at 11 pm (ish). I was prepared (and expected) to wait until morning. That person (I have forgotten the name- so sorry) handled my request (to close my design period a day early) immediately.

Crowdspring, a job well done all around. From format, to process, to creatives, to support. Everyone has been wonderful. I have had a wonderful experience. As soon as I have the need for another service- I will be back!

I was skeptical at first, but we got so many great designs to choose from. They weren't all great, of course, which made it easier to ultimately choose between a top 5 selection. There were a couple of designers whose design made our top 5, but they were not responsive to our requests for tweaks, so we had to drop them - and that was disappointing. But other than that, this was a nice, streamlined system for taking on a re-branding for our organization. I would recommend it - especially to people who are operating as individuals. Not a fault of Crowdspring, but it was a headache getting feedback from members at times because everyone had diverging and contradicting opinions about designs. Ultimately, the fact that we had over 70 votes per top design in our focus group, we could see which 2-3 rose to the top from among the 9 or so that we had them vote on. I also received timely responses from the Support Team via email, and I had several questions for her (Ashlee). Cheers!

The customer service was excellent. This was my first project with crowdspring, and the customer service team answered all of my questions quickly. I also found the web interface pretty easy to use. I did feel a few people who submitted to the contest didn't read the brief, but I'm sure that happens here and there. Overall, people submitted great ideas, were into the project, and took feedback well. I didn't know there was the feedback service and I think that's excellent! Being about to collaborate with folks, explain why something worked or didn't led to better submissions. I chose a name that I love and am very happy.