Critter Control

After being charged 750. Plus dollars for the initial consultation and visit I was to be charged $80 per month for each visit afterwards however I never saw anyone after that I begin getting billed the $80 per month with a service date of work performed I work from home and no one had ever been to my home to service the second visit that I was being charged for people in my neighborhood have door cams that show anyone who approaches my home on video as I work from home where my desk sits I can see anyone that pulls up my driveway in the door you enter to my home is right next to my desk no the tech never came to my door nor up my driveway I spoke with manager Scott on two different occasions both times he assured me he would get back with me the next day never did when I got the reminder of the bill I had not paid I called and spoke with the sales rep who had come to my home his name is Michael he assured me he would have Scott call me back at that point after being told two times but someone who is a manager and should be responsible but having not ever heard back from him I told Michael that was okay I wanted the contract canceled. It's one thing when an employee lies to you and tells you that he went to someone's home and he didn't but it's another thing for his manager to lie to me twice by telling me he's going to get back with me and never does what's the old saying the Apple doesn't fall far from the tree very true in this case stay away from this company.

When I called they said they couldn't come to inspect for 3 days... when they did come they were unprepared.
They scheduled to come back on one date to complete the job then called and rescheduled... when I called them on the scheduled date I was informed that it had been rescheduled again!
Once they did come and set the baits and a trap there was a critter caught the second day.
I called to have them come to remove the trapped animal and reset the trap (3 days ago)... I haven't heard from them yet.
Very expensive and very unprofessional. Save your money and look elsewhere.

If you use this company, be sure to read the service agreement very carefully. You will be billed for every critter they trap, whether or not it's one you wanted removed. We asked to have a groundhog removed. After capturing numerous other animals (raccoons, possums), we are in for several hundred dollars, but have had no luck catching a groundhog. We're cutting our losses and giving up.

Do not use this company. As you can already see by the complaints there is a pattern with price gauging and lack of service. I worked for this company and they Train the reps to charge ridiculous prices and provide little service. The Techs that come out to perform the work are poorly trained and not even close to being qualified to do any kind of Carpentry work. They will get on your roof to check plumbing stacks and T-Vents and break tiles, but will not fix or replace them. Also the continuously violate OSHA safety by having people performing work on your roof without being tied off with a harness. If they fall off your roof you can be held liable. They train their reps to sell by fear to get you to sign the contract, but wont guarantee their work unless you sign up on their recurring monthly program which can be from 89.00 - 129.00. Signing up for a recurring program allows them to set up bait stations on your property and come back monthly to check them and treat your property for rodents or pests they continuously lure to your property by setting up their bait stations. They are not controlling the pests. The are bringing them to your property... Hello. As a former manager there i can tell your they are scumbags looking to rape you.

Had a salesman come and give me a spiel and it made sense. Too spent 4000. 00 to get them to do what they promised. It didn't work. They've come out twice and are now not answering my calls or emails. So much for a lifetime transferable guarantee.

Had a rat problem at my Duplex. They were great at upselling. The monthly maintenance was all but non existent. My tenant stated that they saw the truck parked, but many times the worker never got out and just drove off. Had to replace a dryer due to rats making a nest and chewing up the wires. This access should have been blocked and if the worker did his / her job. Tried calling to cancel, no one could "find my account", yet still being billed. Cancelled my Credit Card, to get someone to call. Finally after 7 months, they are now interested, saying I owe a balance. I'll pay the balance once I get reimbursed my $800 for a new dryer. Very unprofessional. Wouldn't even give them 1 star, but have to, to write this review.

Initially, Critter Control (aka TruTech) had come out to my house after I called them with a desperate plea to remove a skunk from under my house. They inspected, took pictures, went over all that they're removal service covers, and then dropped the outrageous price of $3000. Well standing in my house wreaking of skunk spray, I took their bait! Service was done promptly. However their technician Erik set up one trap on the opposite side of the house from where I was hearing and smelling the skunk! Oddly tho I saw Erik holding 2 traps AND the contract says TWO traps will be used. A week later, I'm still smelling a skunk! So I spoke to the first guy (Niko) who came to my house and took my money and he said that he will talk to his manager. The next day, worker Frank came out and removed the trap. I mentioned the skunk smell to Frank so he sprayed more deodorizer, but there was no skunk removed which is why I hired them in the first place! Now I'm hearing AND smelling that same skunk and all of my calls, emails and text messages to Critter Control/TruTech are being ignored! Just wish I would've read ALL the bad reviews before hiring these people!

I signed a contract with Critter Control to address a skunk problem under my house. They definitely took advantage of my urgent need, quoting exorbitant pricing for poorly put up fencing which when installed cracked the siding of my house, and said that some of the access points I showed them weren't when later found out that they were and skunks continued to get under my house. They also charged huge fees for "deoderizing" under house, which they did not do, or inspect the crawlspace as listed as part of the service but instead closed the account. I emailed them repeatedly and they would not respond to each issue, only selectively responding and instead said my service was complete. Finally, I demanded a refund and they then came out to perform final services that were paid for. This is a company that takes advantage of people, charges ridiculous prices, and does not fulfill their commitment. They put the bills in small print on IPADs and ask you to sign. Despite declining numerous services they pushed on me the bill was ridiculous and clearly they took advantage. Strongly recommend you look elsewhere for service.

I'm so upset I used this service. I got charged a ton of money for very little service and poor communication. Very disappointed. I don't usually write reviews but I hope to save someone else the time any money that we wasted with this company.

Call back in a day --means 1 week. And after several messages and phone calls they finally call you back. In the meantime, you catch 1 squirrel in your own trap that the salesperson said would never happen. When the service person arrives he does not know what he is there for or what the last person did while they were there. After they finished you have to point out the hole they were covering up is twice as big as it was before they started. But they did not notice. Would not use again or recommend.

My mother called Critter Control (Boulder) for service. She is 86 years old and confined to a walker. She has been hallucinating and sees "critters" in her bedroom. It is obvious to anyone with half a brain that there is nothing there. The critter she described to Critter Control was a rodent with blue eyes... (based on a google search, NO rodents have blue eyes). There are no droppings and no evidence of any rodents in the house, specifically in the bedroom where my mother "sees" them. I put sticky traps out myself and even left a slice of bread under her dresser for weeks without it being touched. Critter control (Spencer Gildersleeve and Dana Carwin) still found it acceptable to do an initial service for $329 and two follow up visits for $95 each ($519 total). I am appalled that Critter Control would take advantage of an old woman by taking her hard-earned money. None of their indoor traps have caught a single thing and no evidence of any "critter" has been found. I've spoken with 3 people at Critter control including Dana Carwin who arranged the contract with my mother. Dana said a manager would call with possible restitution, but I have not received any further communication. Critter Control did respond to my review on Yelp with "Will look into it" (9 months ago)... So either Critter Control technicians are clueless or they are willing to rip people off, either way I would never use their service...

Not mentioned on phone, assumed it was free. Technician arrived, I just wanted one gable vent and chimney screened, no coons at the moment. Took 5 mins to check out these two entry points, then he asked for the estimate fee, I was dumbfounded, should've been told.

I called to get a quote for the removal of one dead rabbit in my yard. They would not provide an estimate or typical pricing for single animal removal over the phone. So, I scheduled for them to come out, inspect the situation, and provide a quote. He quoted $589 for the removal of one dead rabbit. When I inquired about the rationale for such a high price, his response was not satisfactory and did not make sense. I would never use this company because of this experience, I feel insulted.

My a/c company found rat poop while in my attic. Called 7-8 companies. Critter control was all over my problem. Had Aric out to look at house. Set up a program. The crews have been very nice and professional. Davon, Diego, Fred communicate with me daily. They remove dead rats every other day. Devon did a great job of sealing off access holes. Even found things sales didn't. No extra charges. I've been in the service business for 40 years. Never worked with such a nice group of pros. Rats gone.

Saw a rat in my yard. A week later, heard noises in the walls. Called my normal pest control company. Said it was a squirrel, recommended Critter Control. I called, they came out and gave me a ridiculously confusing proposal that was around $3K for inspecting my single-story house, doing repairs to seal where the rat(s) may have entered, setting traps, and fumigating the attic. Stupid me, I signed up thinking they would be doing the right thing. They came out and did absolutely minor repairs that I thought looked horrible. They added a screen to one side of an attic vent and used silicone to close up a couple gaps around the eaves. Then they said they were done. OK, but now the house looks like $#*!. I made them put up screens around the other half of the attic vent and then on the two attic vents on the opposite end of the house. That visit cost me $1689. They never looked for the rat in the yard but I discovered where it had been staying and called for them to come out and deal with it. They did not show up for 3 days. I showed them the location and they put up a trap. Nothing else. I have to clean up the mess, no fumigation, nothing. They put 3 other plastic traps in the yard, fumigated the attic and then charged me $1277 for that visit which lasted less than 20 minutes. They still haven't found the rat. I asked about the one we heard in the wall, what if it dies there? They said I probably wouldn't notice it. Wow, thanks. I'll be careful not to punch any holes, I might come across a mummified rat. I feel 100% raped by this company. What the hell did I get for $3K other than some silicone sealant, a few metal screens unceremoniously screwed into the outside of my house for everyone to see, and 3 plastic rat traps? They removed the two wooden rat traps from the garage and told me to buy something from Home Depot to seal up the garage door myself. Again, what did I get for $3K? Please kill me now. I live in Phoenix Arizona and their last visit was today 03/03/21.

They came out and told us what it would cost us $844. Then they came out and put the bat traps and said they would be out in two weeks to take down the traps. Two weeks came and and they didn't show up or call. We had to call three times and get upset with them before they would even come out. They finally came out and finished the job and after to paying three different times, which is so stupid! We ended up paying $933.00. So much for $844

I hired Critter Control in July 2019 to trap squirrels in my attic, spray a disinfectant on their droppings, trap skunks in the crawlspace and install new vapor barrier to replace the old one which had animal droppings on it. They gladly took my $500,1/3 down payment, and didn't show up. I called several times to be told they would come 'in a few days'. After one month a guy came and put one trap on my roof. They came once a week to check the trap but after 2 months no squirrels, or any other animal, was trapped. Critter Control never attempted any of the other work I contracted them to do. I called the office several times to try to discover their plan to complete the work and got no answer.

BTW, if you read the fine print in their contract, which is never discussed or even mentioned, you will discover that they charge you $89/month, in perpetuity, to place rodent traps around your house. I don't have rodents and when I discovered this part of the contract I called the office to have these traps removed. The woman I spoke to on the phone talked in circles for 10 minutes trying to dissuade me from canceling the rodent trapping. I won this round but what a hassle!

6 months after I signed the contract with Critter Control I received a letter apologizing to all their customers for their failure to provide the services they contracted for. The letter offered that they would either complete the work or a refund would be given. I chose the refund. Today I received a check from the company for $1. Yes, one dollar. No explanation given.

I would not recommend this company to anyone. They are rude, disorganized and they will take your money without providing service.

We hired Critter Control to trap a nest of raccoons behind our property to safeguard our cats. The man who came out, Rob, was SO nice... very personable, very informed and spent a long time with me explaining their procedures, what our duties are and what to do if we catch an animal or if the bait goes missing and the trap didn't catch the animal.

You must sign a 30 day contract with them that is $199 for setting the traps and then it is $59 for them to take away unwanted animals. We did catch a squirrel who ate all the bait, but when they didn't come out to release the poor animal after 24 hours (they stipulate that all unwanted animals or missing bait or a closed trap will be fixed within 24 hours of you calling in before 8:30am each day, including Xmas and other holidays) we released it, even though that is breaking some kind of rule. But if there is a squirrel trapped in the trap then how is the raccoon going to get in?

However, this is not the case with this bunch of crooks. We called them over and over when we noticed that the bait was missing, thereby nullifying the effectiveness of the trap, and it took them 4 (FOUR!) days to come back out and re-bait the traps. The bait was instantly stolen right away and we called them again (today is our 10th day with them) and they still have not come out to re-bait the traps, and WE ARE STILL BEING CHARGED!

I called them a week ago and asked to speak to a manager, and a week went by, no phone call. So I called them today, completely irate with them and fired them. According to the contract Rob, the very nice technician who lied to me and told me that he explained everything in the contract and all I had to do was sign this and initial that and we were good to go. And I believed him... so I signed.

Well, somewhere, hidden amongst all of their legal mumbo-jumbo is a stipulation that the contract cannot be broken (Rob, the very nice technician who so carefully explained everything to me forgot to mention that) but they broke the contract by ignoring our pleas to come out and re-bait the traps. The stupid girl in the office (Brittany~~why are all girls named Brittany so stupid?) promised to have someone who has authority to "make decisions" would call me right back... and I waited a week, and they never called. So I called her after a week and asked her why she never had anyone call me, and she said that they had someone call from the office and talk to my husband. Well, my husband didn't sign the contract, nor did he pay for the service, so why did they call him? I don't know... but he's a soft touch (someone has to be the $#*! in the family or nothing would ever get done, right?) and they soothe-said something to him along the lines that raccoons will smell where the bait USED to be and just walk into the trap without actual bait. If that is true, then why bait the traps at all? And it was made very clear to us that Washington State forbids the handling of wildlife, so we aren't allowed to touch the traps at all. I guess if they read this they will know that we let a squirrel out of the trap... but I'm willing to take that chance.

Raccoons are super smart. They don't walk willingly into unbaited traps. Raccoons are WAAAAAY smarter than Brittany. This company should be avoided at all costs. I did use the Seattle (Kent... but no one has ever heard of Kent) WA franchise, so maybe other franchises are run better, but I'm not going to call the Boston franchise and have them service me.

Hire someone else besides this terrible company for your pest problems.

And... just for fun: I saw a quote from Tina Fey a couple of months ago where she said "$#*!es get $#*! done". I am a very nice person... until I am lied to and pushed around. But with a devious company like Critter Control, my inner Tina Fey comes out... and I wave the flag proudly. ~~ML