Critter Control

If you want an outrageous and shameless quote, a misdiagnosis, lack of expertise, a plan for totally unnecessary actions, multiple harassing follow-up calls for your decision, pressure to start treatment under threat of worsening conditions (which don't exist) then by all means, call these charlatans!
Will call BBB on these guys!
Compared with 3 other vendors to confirm issues. We did not sign up for these fakers!

They do work but most don't last past 6 months. That's why they only have a 30 day return policy. Buyer beware

DO NOT USE THIS COMPANY! I hired them years ago and bought a very expensive lifetime warranty on my house. They remediated my issue, sold me a life time warranty that states if I ever have critters inside the house again the will remediate them and reseal any entry point. THIS IS A LIE! They wont come back out and take care of my property even though I have a contract in writing. They use scare tactics to sell you on the large deals that cost thousands of dollars. Please listen to me and stay away. Call any other company but Critter Control

I purchased several of the Critter Control service programs for over $2,500.00 including wildlife trapping. What Critter Control does not disclose upon execution of the pest control contract is that the wildlife trapping for $599.00 only includes ONE trapping. It's unclear whether an animal must be caught for the one trap to be exhausted. I had one trap set at my house for a possum or similar animal and, after that; every animal that has started to burrow under at the footing of my house is not covered will cost another $599.00 to trap. This is absurdly ridiculous and unquestionably overpriced. $599.00 per trapping is unconscionable and downright highway robbery. I called and spoke to a customer service representative and was advised that the prices are the prices; that Critter Control is corporate, and that speaking to a supervisor or a manager would be of no help. Critter Control would rather lose my business for a lifetime than to provide competent and diligent customer service. How shameful!

Was very helpful in giving us a refund. Thank you. Some places don't make good on their promises, but they definitely did.

"Guaranteed" work not done. Still have the same issue after a year. Buyer beware - go elsewhere. Very expensive

They did not finish the job while I had paid them in full. After initial service for bee removal I found that I still had bees in my attic. So I called them again but they never returned my call. I will never recommend them to anybody.

I feel totally scammed by Critter Control. We retained them and paid top dollar. They gave us the run around, constantly changed personnel, never completed the job, and finally told us "we can't help you" with no refund (not even partial) and now they ignore all of our calls, emails, and attempts to rectify the situation. Awful company - do not waste your time or money.

I've had a hole in my ceiling for 5 days, and Critter Control is too busy to seal it up. They've been to my house, seen the hole, promised to seal it, but now, nothing. I've called them, been put on hold, promised to call back,,, nothing.

Very very poor customer service
Charging for work after cancelation of services
Selective memory on phone calls and emails to cancel services and Customer Service reps only track notes that favor their companies side when on phone calls
I would never recommend this company to anyone, not even my worst enemy!
We have removed them from of preferred service supplier list of our HOA
All supervisors argue with you none stop, instead of trying to work to a solution!
Very very poor!

Critter Control review
I have used them for years to keep mammals out of the attic. They come by for 7 minutes and bill hundreds. Maybe a brain surgeon or engineer? 2658/HOUR. I noticed some adult roaches --three--over three weeks. And after cleaning the pantry floor saw markings of roaches a week later. So since I am among the most prolific physicians in the state with international practice, I thought I had all the top organic options, but how often do I study this? So I had their nagging bill, which was ALREADY FULLY paid, and thought, the devil you know... I left a detailed message with the answering service that assured me the message would be shared. I called in the morning before lunch. Maybe they did not get it. Oh no. THEY GOT IT. They were both critter control and trutech. So the lady sent a proposal to the manager at about noon. As I waited for the call, I handled emergencies in the Carolinas. Wrote the beginning of two severe medical papers. And helped a patient in California with a highly stressful legal presentation while having infections near her nerves. SO GET TO THE POINT! THE NAPLES CRITTER CONTROL IN FLORIDA TOTALLY BLEW ME OFF. DEATH IN THE FAMILY? NOPE. SEVERELY ILL CHILD? NOT THAT. I ASKED WHAT IS GOING ON WITH THE STAFF. LONG, LONG SILENCE. I SAID THE MANAGER IS NOT HUNGRY. THEY THINK THEY HAVE TOO MANY CUSTOMERS, IT SEEMS. WOW! NO CORRECTION WAS OFFERED. Some companies want your business. These people? RUN AS IF YOUR LIFE WAS IN THE BALANCE!

I've caught FIVE squirrels now as opposed to Critter Control's NONE.
You're not catching mice neither, yet they're getting out of the basement now and into the 1st floor.

My neighbor disputed her credit card with you because she's going through the same BS. Was contacted by Mark who was going to "make it right", after I was called and verbally abused by James, a self-proclaimed "professional expert in the field", as he repeatedly lashed out at me and children yelling in the background. (keep in mind, he called me with this attitude).

He canceled our scheduled appointment numerous times and said he refused all service without police presence. I agreed and said I would contact the police dept in town and have them here as requested, since I now felt unsafe and threatened by his aggressive demeanor.

Since then he has been to my neighbor's house as mentioned. He could be overheard cursing and complaining while up on the ladder while I was out front on work calls doing IT Support for hospitals & nursing homes. So to answer his repeated question, yes, I am a professional, and if any of the many people that report to me even were a slight bit similar to his "professional" attitude towards customers, they were let go, sometimes skipping a write up.

I would never hire James or anyone like him. You can't make this up. Just found the number the threatening call came from.

*******485

Please give it a call.

We have told everyone we know that it's not "get them out and keep them out", more like "empty promises, take your money, hide". While taking in as many customers as Nate and management can swindle, leaving some of the on site people to keep the insane promises made by their money hungry overlords.

I was shocked you sent me a survey after all this nonsense. It would be smarter for Marketing to reach out to happy customers, but as I type this it dawned on me that you don't have many, if any.

Good Day,
Brian S. Helt

I called them for an animal in my raftors in a 6- story building that I manage. They immediately sent me a docu-sign for $999 to set up traps. I signed it thinking they would trap the animal and remove it. They set up traps days later for a couple of days- never checked them by the way until I called them back out. They took the traps and said the Racoon must have gotten out. The resident called us screaming and demanding a concession, called the city and caused a big stink. We called them back out and insisted that they open the ceiling to see what was there. It was a Racoon and 2 babies. They then said they wanted $1295 more. They never did anything for the original $995. I can't believe this terrible customer service. We asked them to leave and we called a different company that charged us less than half of that cost and removed 3 racoons in 1 day. We dealt with Critter Control back and forth for a month. Stay clear they are all in it for the money and nothing else.

Management is very shady and likes to talk in circles without answering actual questions asked. Very high priced for the scope of work and though technicians are very nice they seem to be in the same boat as the management when it comes to answering questions. I wouldn't recommend critter control to anyone as there are many small local businesses that I would rather support and at least have a chance to build a relationship with.

Please do yourself a huge favor and never contact this company Critter Control Justin Holden The District Manager is worthless. I found out they have been operating without the proper licenses. Their Techs had no licenses to apply chemicals but they still did. Can not understand why the Pest Board still allows this company to still operate aside from that they trap raccoons and let them go away after they capture them again can't understand why Fish and Game does not step in. PLEASE DO NOT USE THIS COMPANY ANYWHERE IN THE STATE CALIFORNIA

Tech had broken eqmt. Mole problem got worse. Spent $900 for nothing. Went to HomeDepot to deal w/myself

Horrible service for the money you pay. Received no feedback, never saw any of the technicians. When I asked for proof they were there, finally received an invoice that looked like it was cut and pasted, all said the same thing.