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Creality Reviews Summary
Creality has a rating of 1.4 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Creality most frequently mention and customer service. Creality ranks 108th among 3d Printing sites.
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I purchased a direct drive for my 3D printer and upon arrive I discovered the product to be wired wrong from the factory. I contacted customer service for a replacement and they offered to show me how to rewire it upon which I advised them I could not do that and offered to return the defective product at their nickel back to China. Long story short was in the end they called me a bad customer and in brackets wrote (REALLY MAD) and then refused to allow me to send them emails during this dispute process( they blocked my emails from going to their site) last time I remember someone calling me names and refuse to talk with me was in Grade 2!) I don't believe the people they hire and call customer service agents. I would advise everyone that is thinking of purchasing ANY product from Creality.com to think long and hard before you spent your hard in cash as there might not be any customer service if you have a problem
This web site sells 3d printers and they use a shipper called ontrack. My package has been collecting dust for 7 days at the pick up location, I contacted creality.com to see what they can do about it and they have not responded. If you want an ender printer i recommend getting it from amazon at least you will get it.
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