Cravetv.caReviews 464

I have enjoyed crave for about 2 years. Now starting in july the app on my phone no longer works and the chromecast tv no longer accepts the cast. Support from crave indicates my phone is no out of date and my 2 year old tv (toshiba) no longer accepts cast from crave. I paid for a year subscription and 2 months into this everything has stopped working. I want a refund, but Crave doesn't provide refunds, so that's 10 months of free money to bell/crave, what a bunch of thieves..

Crave offers no phone access for customer support. Crave will take your money without giving you the opportunity to cancel your subscription. They have no customer support to speak of. I have requested a refund as they charged me for a months service which I did not want. They offered no opportunity to speak with a representative and no assistance when needed. I would recommend against using this service as they are dismal at providing adequate support.

The selection is pretty sad, but what most turned me off is that there is no browsing for the starz add-on: it just shows 10 movies on the front page or you have to search, if you know the title of the movie you want to watch. Not user friendly. The worst, though, is their customer service. I cancelled on the last day of my subscription, and they said it was too late- because it was a prepay service they had already charged me and there was no refunds—- $270 annually!—- they wouldn't give me my money back for the subscription even though it hadn't started yet. That is epically shady. Stuck watching for another year but I'm going to now make sure I never get bell for phone or internet or anything - I don't want to be directed to that call centre ever again.

Crave is terrible. A few great shows but the poor app and customer service makes it more frustrating than its worth. So many glitches.

I complained as it kept saying that I'm watching on too many devices and only one of my two registered devices was turned on. Customer service was clueless and really had no capability to figure out what to do.

I could go on about their terrible app interface both on the phone and on smart tv but there's plenty reviews that cover that...

Everything except basic old TV shows is an add-on for more money.
User interface is terrible, you scroll through a list, click on a show that interests you, then when you go back to the main menu it starts at the beginning again so you have to scroll through everything again and again.
Does not indicate what you have watched and what you haven't.
Can't bookmark shows to go back to.
Some shows start somewhere other than season 1. Who wants to watch a show and start on season 4?
On the bright side, the video quality was good.

I am writing this review as a result of fraudulent contract renewals. I received a notification on my credit card of an annual subscription charge. I immediately went online to cancelled both my subscriptions, only to find out the annual fee charge was not going to cancelled until July 21 2021.

As per "Contracts Under Civil and Common Law":

Unlike other agreements, a contract is a legally binding promise; if one of the parties fails or refuses to fulfil its promise (for example, to pay the agreed price, to provide the rented space or to pay the employee's salary) without a valid reason recognized by law, the party suffering the consequence of this breach of promise may call upon the courts either to force the defaulting party to carry out its promise (specific performance) or to demand compensation in the form of damages.

Conditions

To be valid and therefore legally binding, five conditions must be met. First there must be the mutual consent of both parties. No one can be held to a promise involuntarily made. When consent is given by error, under physical or moral duress, or as a result of fraudulent practises, the contract may be declared null and void at the request of the aggrieved party. In certain types of contractual relationship, the law demands that the consent of the party be both free and informed. This is the case, for instance, with contracts involving medical treatment.

Consumer Protection and Good Faith

Increasingly, provincial and federal legislatures are acting to protect citizens against certain abusive commercial practices. Consumer protection law, in which rules and standards are imposed to suppress fraud, to avoid forced sales and to protect the consumer against dishonest practices, is an example of this type of action. The new provisions of the Québec Civil Code concerning performance in good faith (article 1375 QCC) and abusive, illegible or incomprehensible clauses (article 1379 QCC) go a long way to promote fairness in contractual relationship.

This is legal documented contract law in Canada.

Today after advising one of your MANAGERS of this contact law, I was told this law only applies in Quebec, and not my home province of BC. I advised your representative this was incorrect and in fact contract law is all of Canada. I was then told I was in fact emailed a reminder 15 days prior to my contract renewal for 2020. I checked my email and had not been notified. I asked the representative if he could confirm on my account that this email reminder had been sent, which he replied Crave was not responsible for providing this information to its consumers.

I am FLABERGATED at this companies blatant lying to its consumers. I suppose its more profitable to force sales, even though you certainly will receive any return customers from myself or any other person I will be speaking to about this. Your company might run good margins, but this email will be posted to all social media websites and google review pages. Your company may think you can abuse the little guy, but the current state of media really should be taken into consideration.
Lee W.

(TelusOptic is my provider) Crave provides 4 movie channels and 2 HBO in my package. At times my options on these 4 channels include 'Canada's Drag Race', 'Legendary', the end of 'Legendary' and 'The Chi'. On HBO at the same point in time, I can choose to watch 'Ru Paul's Drag Race' or, again, 'Legendary'. Does 70-80% of my viewing choice have to be some super-woke statement piece?
I support their right to provide whatever programming they wish, but pushing an agenda for the woke crowd is enough. No longer supporting it. Speaking out.

I signed up for Cravetv then halfway through my subscription they made shows that were originally part of my package add ons. Not at all what i signed up for. Now today, almost a year since I cancelled my subscription I started wanting to watch some of their programming, as they have a decent selection. Went to re-subscribe and they only way to do it is through ITunes and they have no more yearly subscriptions that you can pay in one shot. Now I remember why I canceled, they are not getting my business again. Horrible services and very inefficient. Pass On CRAPTV!

I'm french and I like to have original version but I'm not bilingual. So, I want to have it in English but with french subtitle but it's not possible! If I want it in english, I can have the
Subtitles just in english and if I choose the french version, I can have just the french subtitles.If I'm french, I don't need subtitles in french! I need subtitles in french when I choose the original English version! And I'm pretty sur that english people who want to listen in original french version need english subtitles! Is there anybody home?