Cravetv.caReviews 467

Crave offers no phone access for customer support. Crave will take your money without giving you the opportunity to cancel your subscription. They have no customer support to speak of. I have requested a refund as they charged me for a months service which I did not want. They offered no opportunity to speak with a representative and no assistance when needed. I would recommend against using this service as they are dismal at providing adequate support.

The selection is pretty sad, but what most turned me off is that there is no browsing for the starz add-on: it just shows 10 movies on the front page or you have to search, if you know the title of the movie you want to watch. Not user friendly. The worst, though, is their customer service. I cancelled on the last day of my subscription, and they said it was too late- because it was a prepay service they had already charged me and there was no refunds—- $270 annually!—- they wouldn't give me my money back for the subscription even though it hadn't started yet. That is epically shady. Stuck watching for another year but I'm going to now make sure I never get bell for phone or internet or anything - I don't want to be directed to that call centre ever again.

Crave is terrible. A few great shows but the poor app and customer service makes it more frustrating than its worth. So many glitches.

I complained as it kept saying that I'm watching on too many devices and only one of my two registered devices was turned on. Customer service was clueless and really had no capability to figure out what to do.

I could go on about their terrible app interface both on the phone and on smart tv but there's plenty reviews that cover that...

Everything except basic old TV shows is an add-on for more money.
User interface is terrible, you scroll through a list, click on a show that interests you, then when you go back to the main menu it starts at the beginning again so you have to scroll through everything again and again.
Does not indicate what you have watched and what you haven't.
Can't bookmark shows to go back to.
Some shows start somewhere other than season 1. Who wants to watch a show and start on season 4?
On the bright side, the video quality was good.

(TelusOptic is my provider) Crave provides 4 movie channels and 2 HBO in my package. At times my options on these 4 channels include 'Canada's Drag Race', 'Legendary', the end of 'Legendary' and 'The Chi'. On HBO at the same point in time, I can choose to watch 'Ru Paul's Drag Race' or, again, 'Legendary'. Does 70-80% of my viewing choice have to be some super-woke statement piece?
I support their right to provide whatever programming they wish, but pushing an agenda for the woke crowd is enough. No longer supporting it. Speaking out.

I signed up for Cravetv then halfway through my subscription they made shows that were originally part of my package add ons. Not at all what i signed up for. Now today, almost a year since I cancelled my subscription I started wanting to watch some of their programming, as they have a decent selection. Went to re-subscribe and they only way to do it is through ITunes and they have no more yearly subscriptions that you can pay in one shot. Now I remember why I canceled, they are not getting my business again. Horrible services and very inefficient. Pass On CRAPTV!

I'm french and I like to have original version but I'm not bilingual. So, I want to have it in English but with french subtitle but it's not possible! If I want it in english, I can have the
Subtitles just in english and if I choose the french version, I can have just the french subtitles.If I'm french, I don't need subtitles in french! I need subtitles in french when I choose the original English version! And I'm pretty sur that english people who want to listen in original french version need english subtitles! Is there anybody home?

In March 2020, I took a 3 month promotion service with Virgin mobile for Cravetv. Apparently the promotion code was not applied and Cravetv is saying that I activated the service for a full year instead of redeeming the code from Vigin mobile. Cravetv charged my credit card for a full year and they do not want to refund even though I cancelled my subscription in May. Customer service was no help at all, they will not budge, won't refund even though I won't watch for 10 months.

Worse customer service I've ever encountered.

I signed up for a trial offer for 30 days. I canceled on the 29th day as the platform's interface is really bad. I got an email with a confirmation of my cancellation, then I got charged for the whole month. It is impossible to contact them online but when I talked to customer service they refused to refund the charges.

It seems they use deceit and confusion as business practices even thou I have canceled the service and got a confirmation they still charged me and they refuse to refund me for a service I DID NOT USE.

This was a waste of money. The selection of movies/tv wasn't the best, I found it hard to find a good show. I had a technical issue that I asked to be fixed but I never got it resolved. They took $30 for their HBO and other add-ons. It hadn't worked the month prior so I asked them for a refund because it didn't work. I was told that it had been escalated to their billing department and I would hear back in 3-5 business days, I didn't hear back after 1 week and a half, so I called them and I was told the same thing. I called again after that and was basically told not to call back until they called me. It's been over a month since I called and no money and no service.