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Craigslist

1.9

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Craigslist Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, particularly regarding its platform's functionality and customer service. Users frequently express frustration over the arbitrary removal of legitimate posts, with many feeling that the site is overrun by scams while genuine listings are flagged without explanation. Additionally, the lack of responsive customer support exacerbates these issues, leaving users feeling unheard. Despite some recognition of the platform's potential to connect individuals, the prevailing sentiment is one of disappointment, with many users seeking alternatives due to these persistent challenges.

This summary is generated by AI, based on text from customer reviews

service
82
value
75
shipping
39
returns
37
quality
64

We monitor reviews for authenticity

New York
1 review
5 helpful votes
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Poor seller experiences
December 17, 2020

Just like many of us, I am home a lot, so decided to completely unclutter my home and get rid of years of "stuff." I figured craigslist would be perfect.

Although there are a few minor issues, my complaint is about their listing removal and their help forum

Removal of listing - The site removes your listing without warming and without providing an explanation - with only a link to the general information about their policies and what is not allowed. However, even after reading (and re-reading) the information, it is not easy to figure out the reason why. I am not sure if it is people or bots that do the removal, but even the slightest reason for the removal (or better yet, a suggestion on how to make the listing compliant) would be very much appreciated.

Help - There is a help forum and one specific thread that is supposed to provide help for sellers that are trying to figure out whey their listings are removed. You have to list on the thread in a specific way (they give you a bunch of questions to answer). Then you wait for people to respond. Although all I wanted to know why my listing was taken down, these individuals, not so nicely went on to tell me how my listings (not just the one I had removed) were basically junk and would not sell, etc. Through some of their ramblings I did figure out the answer. However, I will say that there was one responder that did provide some useful feedback - but it was not an experience I was expecting from a business website. I am not sure if craigslist has actual moderators that review the responses, but it would go a long way to ensuring that the proper help is provided (I was not the only seller to that tried to get help and met with the same responses).

It is just very frustrating after spending time to create the listing, then getting this type of "help", and then since there is no way to just correct the listing, I need to re-create the listing from scratch.

The big plus to craigslist is that it is free, but I guess I get what I pay for.

Date of experience: December 17, 2020
Bulgaria
5 reviews
9 helpful votes
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CL is a horrendous platform. Anyone can flag your posts and get them removed, and it seems even CL mods can judge users and remove their posts without any warning or explanation. It's basically the Twitter of online classifieds since apparently, any mouth-breathing, hot pocket eating CL moderator can sit slouched in their cubicle and remove posts, no matter how innocuous they are. Do they then issue an explanation? No. Are there prompts not to post stuff they don't like? No. Do they have a functional help forum? No. It's like a game for them.

Date of experience: December 4, 2020
New Jersey
2 reviews
1 helpful vote
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I give up on Craigslist, use to be a good site but now they keep removing my listings for no reason. So then I have to keep reposting. Not worth it. Go to marketplace or offer up.
F---------

Date of experience: November 16, 2020
Kansas
1 review
0 helpful votes
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Immediately flags listing
November 10, 2020

Unusable and customer support is unreachable. It's an unreliable and outdated service and doesn't work for business purposes. Sadly, it's a popular app and has more traffic than the alternative but it doesn't mean it's a good service.

Date of experience: November 10, 2020
Maine
1 review
0 helpful votes
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Perverts ahoy
November 10, 2020

I posted for work in music for lyrics writing and every reply was from perverts. Sure a couple started off with music related conversation via email but sooner or later I would be asked if I wanted to get sexual or dress up sexy... uh wtf! I'm done with Craigslist.

Date of experience: November 9, 2020
Colorado
3 reviews
13 helpful votes
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Perverse and Opaque
October 30, 2020

Craigslist arbitrarily deletes ads and systematically lies about it, claiming that ads not displayed are published and visible; it's been getting away with this for more than a decade. There are no clear-cut rules about links in ads; it's suggested that too many cause ads to be flagged for removal, but even when all links to external information are removed, Craigslist continues to delete the ad, never providing any explanation whatsoever. All kinds of scams and frauds are tolerated and dealers constantly post as private owners, but I cannot advertise my own $70 computer for sale because the ad is repeatedly removed. Morons try to make out that Craigslist's problems are posters' instead.

Date of experience: October 30, 2020
Oklahoma
17 reviews
43 helpful votes
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I conducted an "accidental experiment" on rental house search and took my time to verify the public records of each property, check the owner's identity, usually cloned by the scammers, contact the real state company who actually managed the property and, to my surprise, the prevalence of the known "Nigerian scam" is absolute. Of the 37 ads on my sample, all were scams (which I reported to the FBI). Too bad: in 2016 I used the platform to find the house I live now and it was true-to-price.
Transnational Criminal Organizations are taking advantage of the American housing crisis and this problem won't go away. Craigslist should not be used for house or car searches.

Date of experience: October 14, 2020
Montana
1 review
2 helpful votes
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Deleting people's ads
October 7, 2020

I keep posting my resume and Craigslist keeps deleting them.
I keep posting misc ads and they keep deleting them.
I abide by all policies, but they keep deleting my ads
When I reach out to them, they never respond. There is no customer service phone to talk to a live person.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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No accountability and Craigslist will go to utmost extremes to conceal their identity after they commit felonies and forge legal documents. Then dissapear into the night but not first before they delete the ad lol. Now you need a lawyer and legal enforement to give a flying about you being scammed. Little hint a lawyer will for 250 an hour, the police will straight up tell you they will not be investigating this as its low priority. Stick to Facebook market as people that reach out have profiles which adds a layer of protection on both sides. No ninja sellers forging names on pink slips rolling back odometers and poof. My. 2

Car below listed in excellent condition with 80k - really has 180k odometer was rolled back and title jumped. Be safe out there people run that vin hindsight for me but craigslist did nothing to help find the original poster without a warrant fyi

Date of experience: September 28, 2020
Florida
1 review
0 helpful votes
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Are you aware that you guys need to crack down on scam artists who claim there is a house for rent. Never ever trust the Rebekah Cordova. She is a liar and a scam artist who live on 344 Goodnor St. Jacksonville, FL *******. Craig list should be aware of Rebekah Cordova and her email address is *******@outlook.com.

Date of experience: September 17, 2020
California
2 reviews
2 helpful votes
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I have written to JIM, CRAIG, CLIFF and the LEGAL team asking for explanation of why my ads are being deleted but they never respond to my inquiries.

In a sense i am glad to see that their days are truly numbered because you just can't a business in a free society as such.

Date of experience: September 17, 2020
Georgia
1 review
1 helpful vote
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So on 09.03.2020 Jeff Dungan came to my home to see if my dryer could be fixed. NEVER taking it apart to see what was wrong with it... Listen to me tell him the noise that it made. Said that it needed a pulley. He charged me $50 for coming out and $40 for the part.= $90. Promising to come back when the part came in. I NEVER seen him again. Please be aware of JEFF DUNGAN he's a CROOK! Not a real business man******* 1:06 pm 09.14.2020 Jeff just sent me the $90... I still wouldn't do business with him. UNPROFESSIONAL

Date of experience: September 14, 2020
Kentucky
1 review
1 helpful vote
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Selling my car
September 10, 2020

Ok, i have no problem with the sight. They do a great job advertising my cars. However its the people who call and don't follow up. I get people with no license, people who try to scam me, people who live too far away with no way of getting to me, people with no money. Now i am pissed because i had to take my cars down because i didn't get anyone worthy to show my cars to. What a hassel. What a disappointment and what a pain in the $#*! these people who call me are. The car is as is. I am not a dealer. Don't ask for a car report on a twenty year old car. In other words don't call if you're worthy. Ed

Date of experience: September 10, 2020
Illinois
1 review
0 helpful votes
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Piehl Motors
September 1, 2020

We recently purchased a 2020 Chevy Blazer from Piehl Motors in Princeton and was very pleased with the experience. The entire experience was professional and easy to make the deal. Larry Lucas was our salesperson and was professional and knowledgeable. This is the 3 vehicle that we have purchased from Piehl's and would highly recommend the experience to anyone looking to purchase a car.

Date of experience: August 31, 2020
Texas
1 review
2 helpful votes
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Rental Scammers
August 26, 2020

Craigslist will allow anyone to post a rental home on their website scammer's at best! They do not have safety measures in place to identify these people that scam on properties everyday. IT IS OUT OF HAND and something needs to be done!

Date of experience: August 26, 2020
California
4 reviews
13 helpful votes
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Flaky at best
August 14, 2020

Like all these sites online, you have to be on guard, people (buyers) will have you running in circles until the cows come home. And NEVER agree to deliver, that gives them the advantage. When you arrive at the destination, they'll start wit the usual jerkoff games to get you to lower your price. I make it a point to never leave my chair for anything off the internet until they've arrived. I have a 2 or 3 question limit before i delete them and I do not get into texting marathons.

Date of experience: August 14, 2020
North Macedonia
5 reviews
6 helpful votes
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Used to be great and it's still pretty good for finding things. Their fee to post things now seems to go directly against the reason it was created and shows how greedy organizations become. Like many people with not much money, I will not be selling anything through Craiglist anymore

Date of experience: August 14, 2020
Nevada
4 reviews
2 helpful votes
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DEAL OR NO DEAL
August 5, 2020

So let's just say Craigslist is one big gamble. You never know what you're going to get. But as long as you can read people via messages then you should have good experiences. I would reccomend this website to anyone who needs to save some cash.

Vape
Date of experience: August 5, 2020
California
1 review
1 helpful vote
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I have used Craigslist for years for legitimate purposes.
Now, any post I make gets flagged Immediately as soon as I post it.
My Ads: was to look for singers who wanted to join a community band.

And I can't get a response from craigslist as to why this is now happening.
I am waiting for the new craigslist competition to rise and bury craigslist as it is now ridiculous and no longer needed.
Other reviewers are correct. The prostitute ads stay up. The rude ads stay up. But the legitimate ads are flagged with no recourse.
Please, If there is someone out there who can create a new type of ad posting system that is fair, please do so.
I ask everyone to not pay any monies to Craigslist unless they become fair once again as they used to be.
I would give a"0" rating... a sold "" grade,
Craigslist of the past is no longer. It has become beyond Bad, they simply stopped caring.

Date of experience: August 4, 2020
Texas
2 reviews
7 helpful votes
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Years ago Craigslist was an ok place to visit to buy and sell things. Of course then there were the Craigslist murders which started their downward spiral.
These days it has been overrun by scammers and scumbags. Example, you have a hard time as a Animal Rescue posting your rescued animals without Craigslist killing the post right away, but puppy mills and breeders openly post animals for stud and $800 animals for sale supposedly against their tos. They rely on users to Flag these posts, but there are so many you cannot make any difference when you do and they simply repost over and over with Craigslist turning a blind eye. Craigslist, and its users who support them, have become nothing more than a place to enable animal abuse to openly prosper. Looking through the car ads its amazing how many you can tell are scams trying to take desperate and unsuspecting peoples money. I can count the number of times I have had to help friends avoid a Craigslist scam.
Craigslist has become a place for criminals and scumbags to abuse animals and prey on the desperate for profit.

Date of experience: July 21, 2020