Craftsy

I signed up for.
Crafty about a year ago and then a friend of mine warned me.So I went and looked at their terrible reviews regarding repeatedly taking money out after the subscription was canceled.So I called them the same day and canceled the subscription and never, ever used it.They did not refund my initial payment.But it wasn't very much money.So I didn't really follow through on it. Since I pay them with paypal I went to paypal and remove them from my paypal auto pay and have confirmation email from PayPal they were removed. Well, it seems they saved my payment.Information and submitted a charge for a hundred and twenty three dolla couple of days ago and i'm having a really hard time getting it resolved for some reason. Even though I have proved that they were removed, they were able to charge me as if they were on autopay so it's listed as an approved payment. I have an open case right now. I think there should be legal repercussions for unauthorized transactions like this for companies who do it repeatedly. In addition, crafty has been sending me lots of emails offering 98 to 99% off of a subscription.No mention of them taking money out of my account without my knowledge.

In 2023, my wife got the $1.99 trial She NEVER got a renewal notice. We got charged $179. We called and cancelled.
And now? We just got hit with $227 from Craftsy. THERE WAS NO RENEWAL EMAIL AGAIN, THEY ARE LYING

We had to cancel her debit card. AVOID this filth company at all costs

I signed up for a great price and cancelled the membership so I wouldn't be charged again. A year later they decided that wasn't okay. They reactivated my membership and charged me $130 with no warning and no authorization. They don't respond if you email or fill out the contact us form and they're never available for chat or a phone call during their stated business hours.
In addition to that, their videos are pretty mediocre and most of them you have to pay extra for anyway!

I signed up for a $10 class which was useless and had no value. 2 weeks before the 12 months was over Craftsy auto renewed me to a PREMIUM membership without my permission and charged $123 USD to my credit card came which was $181.39 AUD + an international transaction fee of $6.23 AUD a total of $187.62 AUD. When I complained they offered to lower the yearly membership to $39.99. I said no. They refunded the $123 USD = $180.56 AUD to my credit card. I am now out of pocket for $7.06 AUD for something I did not authorise or want.

After taking up their offer of 75 cents I find out that the courses are around 200 euros each, I have repeatedly asked to cancel and was shocked to find that the auto renewal was set for daily! BEWARE!

I purchased a membership hoping I'd have access to videos and crafts but I still have to pay for most projects. Not worth it in my opinion.

I did the Black Friday deal because there were some courses I wanted to take. It said you get 8 free. Well the 8 free are very limited. The courses I wanted are still paid. There was no indication of this at sign up. Luckily I only spent $11.50 ($2.50 first then $9 to upgrade to gold) because if I paid the actual annual price I would be LIVID. Going to turn off that auto renew right now...

I sent this today. I have tried to call but your voice mail states your hours and you are not answering during your open hours. Your voice mail ends with a message to call you back during open hours. Your chat function says you are closed. Have you gone out of business?
I have read the reviews on line and you get one star for customer service. I need help! I paid for lifetime access during your original opening as Craftsy and I can not access my content on my phone or tablet. It says I am not a current member. Please fix this.

Got charged for a subscription I had no idea I had. Finally got ahold of the company and they refuse even a partial refund for a year subscription I canceled within a month. I never wanted this and now they got 2 years payments since the first one last year slipped my notice. AWFUL CUSTOMER SERVICE. AWFUL

I joined this website for a trial costing $2 or so. After seeing how little content there was and the poor quality of content, I decided to cancel my membership. Today I see in my bank statement I have been charged $138 by Craftsy. I called customer service and they refuse to refund me and insist I never cancelled. I went to the website and was baffled when it showed me as having a premium account when I remember 100% cancelling. Now when I call customer service I get a different company and when I try to cancel my membership again it says error. I am contesting the charge with my bank and urge everyone to avoid this company.

I was auto-charged to renew a premium membership that doesn't even start for another week. I cancelled but they won't issue a refund, even though the membership doesn't kick in yet.

Horrible customer service! I paid less than $10 for my first year, then BAM! $212.43 charged and NO REFUND for a service I don't use. Beware!

Craftsy did an unauthorized charge on my bank account a day ago. I contacted them to get it corrected and refunded and they refused. I did not purchase anything and it is clearly unauthorized. I have disputed the charge with my bank and canceled my account with Craftsy. They nothing but a shady and crooked company. Steer clear of them!

I was charged over $100 for a membership I never signed up for. I charged with a trip who just kept regurgitating the same thing. I requested my concern be escalated and the "manager" with whom I chatted was rude and unhelpful.
I was told they would put a $100 digital credit on my account, which is virtually worthless since I've never used the service.

My sister-in-law died. I am executor of her will, I saw this charge on her card for 97.00 as pending. I called to immediately cancel and checked the website, and sighed with relief as the renewal was not due for 5 days. But when I called customer service they said, they do automatic billing 10 days before due and once the ten days prior is reached they have a no refund policy. I explained she was deceased, I had the death certificate, and I did not know about this until I saw the pending charge. Customer service said, sorry...no refunds. I said but it is not due for another five days and she never used the service last year, and they replied sorry, no refunds. I said, so you mean if the person dies, you still charge. They said, no refunds regardless. As a carrot, the representative told me they would not charge her for future years after this one. I said, do you not understand she is deceased. The representative said, I am sorry for your loss but I cannot help you as we have a no refund policy. Amazing... talk about compassion.

Craftsy lures people in by offering a cheap membership charge. I signed up on October 21,2023 against better judgment. Within the week, I cancelled my premium membership because I did not find anything useful on the site and it is not navigable. Craftsy did not send me a verification email that I had cancelled my membership. I have been receiving $97 charges since then for the premium membership. Their representative Joan claims there aren't any notes on my account, verifies that there hasn't been any activity on my account since October 2021, and states they do not issue refunds. Craftsy charges your account without notice. Some people claim the email they received was embedded in lots of scammy marketing emails. I did not receive any notice from Craftsy, not even in my spam or junk folders. Today, I logged into my Craftsy account to cancel the premium membership again. And again they do not send any documentation to verify that the membership is cancelled. I believe they hope people will forget that they cancelled the membership and continue charging the payment you have on file. They do not take prepaid cards for a reason. Do not give them any payment information.

NEVER EVER GIVE THIS COMPANY ANY MONEY AT ALL! You will regret it. Very shady business practices. Was once owned by NBC, but now just a scam marketing company out of Colorado.

Bought on a whim with an ad offering a $2 membership. Thought I would try it out. I didn't use it. I forgot about it. That seems to be what they want you to do. I was also getting from 1 to 4 marketing emails EVERY DAY from them offering other deals, discounts, buy other things, etc. I just ignored all the email noise.

THEY COUNTED ON IT!

They just charged me $181 and will not give a refund. I would have never known either as they don't send you a receipt. They just leave a copy of the payment on their website if you go to look for it in the account section.

When I called, they offered me $200 in classes that should have been included in the cost of membership anyway. I turned them down on that offer. I think they will use that against anyone who tries to enter a class action lawsuit against them. I also NEVER used the site in the first place!

It seems THIS YEAR 2023 they changed their business practices and sent an email on July 19 to to tell everyone that they no longer give refunds. They sent that notice on a day when they sent out 3 marketing emails on the 18th and 3 on the 20th to obscure the email we needed to review that said they will no longer be issuing refunds.

They told me they sent another email explaining the new practice, but I never got that one. It was supposedly sent on the 7th (oddly the one day I got no emails from them at all).

The actual "renewal email they send out is below. Notice the WHOLE FIRST PART OF THE EMAIL does NOT talk about anything but more marketing jargon in a very shady bold/not bold ALL-CAPS font usage. You have to read all the way through all the marketing to get into the "renewal" part of the email. They don't mention anywhere what they will be billing you and they don't mention anywhere where you can cancel or get out of the service.

Their new "renewal is coming' email does not look like any real one. And again, it came with 3 marketing emails the day before and 2 on the same day and 3 on the day after. VERY SHADY!It is also VERY shady when you read it as well. The whole top half just sounds like all of their other marketing emails. Note the ALL CAPS words are as they were in the email but in the email they were also BOLDED font. Trying to keep your eye on those words and not the bottom part of the email

Subject line: The end of your annual Craftsy membership is approaching

Our members and community are at the center of everything we do. And this year we are adding new classes, videos and countless LIVE events to enhance your Craftsy experience. Our extensive library has been increasing every month, and this year we will be adding tons of new video instruction, recipes, patterns and more!

In the coming year, we promise to keep giving you more reasons to love Craftsy by delivering exciting new content and features to keep you inspired! We hope you've been enjoying videos on the go with the CRAFTSY APP, EXCLUSIVE DISCOUNTS TO TOP RETAILERS WITH MEMBER PERKS, AND THE ABILITY TO SHARE YOUR MEMERSHIP WITH THREE FRIENDS WITH FREE MEMBERSHIP SHARING. DON'T FORGET, YOU CAN ALSO STREAM ON ROKU AND FIRE TV! CLICK HERE FOR MORE INFORMATION ON MEMBERSHIP SHARING.

You are set to renew soon for your next year of Craftsy. WITH YOUR RENEWAL, YOU'LL BE ABLE TO CHOOSE UP TO 8 NEW CLASSES AND 10 PATTERNS, GUIDES, OR RECIPES TO OWN. IN ADDITIONAL, 9 SUPRISE CLASSES WILL BE PLACED IN YOUR ACCOUNT FOR YOU TO OWN AND ENJOY AT NO CHARGE (UP TO $825 IN VALUE). YOUR GOLD MEMBERSHIP ALSO COMES WITH ACCESS TO OUR ASK AN EXPERT PROGRAM, GOLD LIVE EVENTS AND 20% OFF THE PURCHASE OF ANY CLASS. TO ACCESS AND CHOOSE THESE AMAZING BENEFITS, SIMPLY LOG IN AND YOU'LL FIND THEM IN YOUR ACCOUNT DASHBOARD!

See below for important information about your renewal.

The information we have on file for you is:
Customer #:
Credit Card:
Card ending in:
Expiration Date:

Renewal Terms. As a member, unless you cancel by 09/12/2023, the card you provided when you enrolled will be charged our current renewal rate of $166.00 plus applicable sales tax of $15.77 for your next year of membership. If your credit card information has changed, the fastest and easiest way to update your information is to log into your account and select the 'payment method' icon and give us your updated information. If you cancel after you are charged, there is no refund available, but you may continue to enjoy your membership benefits until the end of that paid term. If you don't wish to renew your membership, please contact our Member Services team at *******203 or you can click on the membership details icon in your account.

We are so happy to have you as a member. This year we know you will enjoy all the new Member Benefits and Perks mentioned above and the new content you get with your renewal!

Regards,
Your Craftsy Member Services Team

This is a waste of money save yourself and go on YouTube for free. This Company is a joke! They take money from your account and won't return it

I signed up for that cute little $1.05 trial about a year ago. I went on the website to check out what I just bought and it was WORTHLESS. Like nothing useful to me and nothing helpful at all. So I went on the website and cancelled my membership. Well all of the sudden today I got charge $107. I called to get a refund and cancel AGAIN and they said there's no record of my canceling and they have a no refund policy. It's an absolute scam because I KNOW I cancelled. They informed me that they sent a reminder email 2 months ago. After searching my email and trash folder they never sent an email. It's how they run this scam. I am now on hold with PayPal trying to dispute this.