CoverstoreReviews 39

Don't buy here! If you have a problem good luck. Customer Service is non existent!
My car cover hold downs ripped off, all I want is an exchange. Forget about it, no one will ever contact you.
You have been warned!

Just purchased a PWC cover. From sourcing the details, through ordering and delivery/tracking process I was very pleased. Fitting info was thorough and complete. Product delivered early and exceeded my quality and feature expectations. Strongly recommend this organization for PWC/Seadoo covers. Thank you.

I have been using the coverstore auto covers for 16 years now and I am completely satisfied with their products. I find them durable, weather proof, breathable, and scratch resistant. They also honor their warranty. For a high quality auto cover for your classic car or pickup truck, this is the company you can trust.

Even using there fitment chart don't be surprised if your car cover doesn't fit well, my cover for our Toyota Tacoma won't cover the entire front and comes up or off at the least bit of wind.

DO NOT BUY FROM HERE! Horrible company and horrible customer service! I purchased a cover for my BBQ, and it ripped not even 3 weeks later after putting it on. I put it on one time and rolled it under the garage. This was in October, not even into the windy and cold winter days. I received the product Oct 7, out it on the next weekend. I tried to request a return / refund and they wouldn't make a 10 day exception to their 30 day return policy. Only a store credit. Why would I want a store credit to buy another product that doesn't work? What a scam!

This company should be ashamed of themselves and for not standing by their product for even a month and not refunding it. I can't believe how unethical and unprofessional the customer service was when I called. I'm truly and utterly appalled. Hard earned money down the drain. Shameful!

Do not buy these poor quality bbq covers. Save the headache and money and buy a higher quality cover elsewhere that will last at least more than a month!

This is the second outside tv cover I've bought from this store. The first has covered a pool house tv for years and is going strong. This new one will cover a cabin cruiser tv. The customer service is exceptional. I contacted site online with questions and received an answer right away. Ordered the product, spoke to Alan on the phone about delivery timelines and he managed next day delivery. Don't waste time shopping around elsewhere.

Our chair covers came. They didn't take the 1-2" off the length to prevent dragging. When I called to tell them, they had me take several pictures of the covers, inside and out, show measurements of the seams, pictures of the chairs with and without the covers in them. We submitted all of these, heard back 2 days later saying they weren't at fault. How could they not be at fault... they didn't take the length off. We noticed these are made in China, which means they don't want to pay to ship another set over made correctly. They were hoping China had made the mistake, but that wasn't the case. So... we are stuck with VERY expensive covers that look terrible and will probably mold from dragging and sitting in rain water.
Horrible customer service. Liars

I bought several table and tv covers for years ago for furniture that is always under my covered patio. Within three years all of the drawstring cords had disintegrated. When I called service they said they were aware of the problem but instead of sending me new cords their solution was for me to buy all new covers. I have several covers from Treasure Garden that are over 15 years old and still holding up fine. Future purchases will certainly not be from the Cover Store!

I purchased a couple of things here. 2 items were available, one was not. The one that was not... it popped up that it would be shipped in 4 weeks... I thought, ok, I can wait 4 weeks. When I got the online receipt, it said it would be 5 weeks. 3 days later when the partial delivery was scheduled it said that one item would be 6 weeks! When I looked for a phone number or email to CANCEL that order... there was none. So I looked under return. Something on their site popped up saying that the return section was under maintenance. I left 2 messages under 'General Inquiry' No one got back to me. I'm not holding my breath. This place is a joke. They really need to get their act together or go away. So frustrating!

WILL NOT PROTECT AGAINST RAINWATER. WILL NOT STAND BEHIND PRODUCT.

I ordered two custom covers; one for a firepit, the other for a dining table. They are used for a cottage two hours from where I live. After 4 weeks of use, brand new from delivery, the rainwater had pooled on the flat tabletop surfaces and leached through the "Unmatched dirt, water, and UV-resistant material for year-round protection". This essentially holds the items to be protected in a permanent state of wetness. For the metal components of a firetable or a stained wooden table, this is fatal, the opposite of protection. Once again: absolutely no water protection. I had ordered the upgraded (most expensive available) Ultima fabric for these custom pieces.

Customer service was surreal and funny if you stop caring. I was told that no fabric can 100% block water (yes it can -- tarp from Home Depot, and also the cover that came free with my BBQ). I was told that the warranty would not cover water proofness. I was told that I am "supposed" to put an object under the cover to tent the surface, so rainwater will not collect (nowhere on the their website do they show a table cover used in this way, and the only place this is mentioned in print is when you start expanding the details of the warranty). I was told that the website does not use the word waterproof in the description. That's funny, because the website gushes about protection from weather, including water, and also that the seams are indeed "waterproof". Of what use are waterproof seams if the fabric itself is basically porous nylon?

Needless to say, I was not given a refund. I was assured that they "knew how I felt" and "understood my frustration".

Do not buy from these overpriced scammers. The only thing they do well is their website.

I had placed an order for several covers to use on my back deck furniture. Within 5 minutes of placing the order I realized that I put in a measurement incorrectly. I immediately called their customer service line, but it was a Sunday and their customer service center was closed.

So I called first thing Monday morning. I asked if I could edit the measurements on the order and they said no. I asked if I could cancel the order and they said no.

The order I place totaled $338 which they said is non-refundable. A manager called me 20 minutes later per my request and like a robot, she reiterated the same information.

They did say they'd give me 10% off my next order. I will never order from this business again. I can not believe that they are going to produce literal trash. It was less than 24 hours from placing my order when I spoke to someone and it is unbelievable that they could not stop the forward motion of the order. No fabric had been cut yet.