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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
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Great service. Was so pleased to discover. Easy to order. Quick arrival. Good price. Quality seems good. Will be interested in seeing how well the vinyl/rubber like material holds up in my 4-season climates.
My sectional is complicated with non-standard measurements and shape. The designers had me re-measure and send additional measurements and that resulted in a great fitting cover.
I had already purchased a large piece of high quality firm foam so that I could cut to size and make my own cushions. I was a little nervous to order the covers from "covers & all" as there are many reviews for larger covers stating not size as ordered, bad customer service, etc. But, at the prices they were charging (cheap) I went ahead and order 5 covers, all differant size, so I could make my own cushion for inside chair, outside chair, custion for car seat, and cushion for lawn mower. They were all "exactly" the size I ordered... zippers worked fine, quality seems good, etc. no complaints... be aware they are made in India so allow aboutl 2 weeks to get your order.
Website complete and easy to navigate. Custom made order fits exactly and serves the purpose with high quality, durable materials. It was shipped and arrived earlier than expected.
Working with the company was very easy. Through chat I was able to get all of my questions asked before ordering. Providing a design for approval prior to construction meant that the specs would be correct. My only issue with the order is that the magnets in the door edges that are supposed to stick to a metal frame, are very weak. I will have to substitute my own magnets to ensure they are strong enough to stay connected.
This is our second order based on excellent prior experience.
Need a new cover for one that got weather worn. This was the place that not only had the clearest description of what I was looking for, but got it right and delivered it easily.
Cover seems heavy duty and will go on and off with ease.
Confusion in how to add an upgrade to order
Problem with submitting this survey by requiring 50 characters!
Great cover, fit perfectly.
Ordering and website made it easy to order.
I wanted to talk to a sales rep about a future interior commercial gable drop tarp to cover 120' long 28' high, with 5/12 pitch at peak.
I could not talk to a person or sales rep for this project which I will need to take this project to a company that has a sales rep or contact person.
Great quality product. Excellent customer service!
This was my second order, it was perfect! Easy to order tells how to measure, worked out great.
Love the product would recommend.
They took excellent care and suggestions to have the covers fit perfectly
The order was shipped quickly and exactly what I ordered. The covers are heavy and of great quality. I'm very pleased with them.
Thank you
Lois
Love the ordering process and their delivery is great and on time
Ordering was a breeze. Covers to cover everything.
Quality and timing was superior. You'll have my future business as well.
Thanks
My larger custom sail shade was made 12" longer on each length from what I ordered.
I had a custom size request for a table top fire box that fit perfectly and was high quality. Covers & All communicated with me directly to confirm the measurements. They made the cover very quickly and was promptly shipped.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.

