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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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It said if I sign up for the news letter I would get a 20 percent discount and free shipping and it didn't happen

Date of experience: March 26, 2023
North Carolina
1 review
0 helpful votes
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Great options for custom cushions - quick delivery - easy process for customization.

Date of experience: March 26, 2023
Texas
1 review
0 helpful votes
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Great buy
March 26, 2023

I ordered the charcoal seat cover and pillow cover. They are well made with corded edges and the material is thick and not slippery.

Date of experience: March 26, 2023
District of Columbia
2 reviews
0 helpful votes
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Cutom Covers every time
March 26, 2023

Great products and great prices. I ordered two custom generator covers. Both fit perfectly. Turnaround time was quick and quality is amazing. Definitly would use Covers and All for any cover needs.

Date of experience: March 26, 2023
Florida
1 review
0 helpful votes
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Trapezoidal Sun Shade
March 26, 2023

It was perfect! I recommend calling to chat if you have any questions. The representative was very helpful!

Date of experience: March 26, 2023
Arkansas
1 review
0 helpful votes
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Great Product
March 26, 2023

Ordering was easy and I have been looking for a simple way to replace the cushion covers on our patio furniture.

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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A terrible place to do business
March 25, 2023

This is the worst company that I have ever done business with. They sent me the wrong size cover, and I sent photos and a video back to them to prove it. They said that wasn't good enough, their records show it is the correct size even though it was made in India and never verified in the USA. The size is off by 3 FEET, not just inches. Also, you cannot talk to customer service by phone. I am in the process of doing a chargeback with by credit card since they won't replace this cover. Take your business elsewhere, DON'T buy anything here!
Daniel Kemp is the service rep, totally worthless. I would fire him today if he worked for me!

Date of experience: March 25, 2023
California
2 reviews
0 helpful votes
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Quick and easyQuality products
March 25, 2023

Quick and easy
Quality products
Always have received fast delivery with no complaints on products.
This is our go to Company for quality tarps and service

Date of experience: March 25, 2023
Arizona
1 review
0 helpful votes
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Custom Cover for dog run
March 25, 2023

Size was perfect. Grommets were in right locations. Great quality material and workmanship. Really impressed. Thanks!

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Great product
March 25, 2023

Custom product that was done perfectly. Very impressed with this company!

Date of experience: March 25, 2023
California
1 review
1 helpful vote
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Not good and can return per your policy, I called customer service and was advised

Date of experience: March 25, 2023
Illinois
1 review
0 helpful votes
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New Life for antique bench
March 25, 2023

Very easy to order, love the ability to upload a picture. Was surprised and pleased when I was contacted to confirm the dimensions.

Date of experience: March 25, 2023
Delaware
1 review
0 helpful votes
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Pergola
March 25, 2023

Trying to decide what will work to fully cover our pergola. We sent a photo.
Need to measure to be exact but approximately 12' x 14'.

Date of experience: March 25, 2023
Georgia
3 reviews
2 helpful votes
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See above
April 24, 2023

This wasn't a smooth purchase. Their system wouldn't accept my desired dimensions so I had to go through customer support. I sent them the schematic drawing, with dimensions, by the manufacturer and they initialed the order. Then they wanted a picture. For what I don't know. The drawing had all the dimensions on it. Two days later I get an email that they canceled my order and that I would get a refund, no explanation of why. The next day I get an email that my item had shipped. The item arrived and I'm not real happy with the fit but it's functional.

Date of experience: March 25, 2023
Veeni M. — Covers & All USA Rep
over a year old

Dear Rick, We apologize for the difficulties you faced while attempting to place your order online and having to contact our customer support team to complete the order. We appreciate the additional information provided to ensure that we can provide you with the best-fitting cover for your needs. We apologize if you received a cancellation email followed by a shipping confirmation two days later. We are investigating the issue to identify any errors that may have occurred within the system.

We are sorry to hear that the delivered product did not meet your expectations. We would appreciate it if you could provide us with more details about the issues you encountered by contacting us at [email protected]. Our team will investigate the issue thoroughly and work towards finding a resolution to any problems you may have faced. Thank you for your patience and understanding in this matter.

North Carolina
1 review
0 helpful votes
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Excellent fit and quality!
March 24, 2023

Very happy with my recent order. It was a perfect fit. And the quality is wonderful as well.

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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Beautifully constructed!
March 24, 2023

Oh my goodness! I was MORE thank impressed by the quality of these cushion covers! And they fit perfectly to all the 'odd' sizes we needed!

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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Perfect fit!
March 24, 2023

The product fit perfectly and is high-quality material. Step up to the zippers if you can - it's a high quality zipper and worth the extra expense. Check out was simple and straightforward.

Date of experience: March 24, 2023
Pennsylvania
1 review
0 helpful votes
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Amazing process
March 24, 2023

Process was smoother, faster and more seamless than anticipated.

Date of experience: March 24, 2023
Ohio
1 review
0 helpful votes
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Swatches
March 24, 2023

The kit was exactly what i needed to help me decide which material to buy and also let me see the actual colors.

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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I found Covers & All online and decided to give them a try. With the exception of getting the measurements right, the ordering process, customer service and delivered product was exceptional. I would recommend them to anyone looking for a quality cover especially if you need one custom made/fit.

Date of experience: March 23, 2023