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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
1 review
0 helpful votes
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Edited
June 15, 2024

Edited edited edited ……………………….,….,,,.,.,,,,,,,,.,,………,,,,?,,,.,,,,,……..

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Cheyenne!

Thank you for reaching out and sharing your concerns with us. We apologize for any disappointment caused by the unexpected additional anchor points on your shade. To address the issue, we would like to explain that we offer extra anchor points to prevent potential lagging and sagging issues, ensuring the durability and stability of the shade. It is our standard process to include additional anchor points when the size of the sail exceeds 150 inches, as this helps maintain the structural integrity of the product. Thank you for your patience and understanding.

Canada
1 review
0 helpful votes
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Lettering Could Be Bigger
June 15, 2024

The product is well made. Delivery was very quick and the product was well protected from any possible damage to it. Upon opening the cover we were surprised at the size of space within the extra black stitched border that was left in which we believe the lettering could have been bigger.
Other than that one thing everything else was good.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Koda! We're thrilled to hear that you're happy with our product and delivery! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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Outdoor Chairs
June 15, 2024

I placed an order for a bunch or odd six chairs, tables and ottomans. I couldn't be more happy with quality and fit of the covers. Durable material that's easy to put on and off. I will definitely order again and highly recommend.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Chris, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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It was very frustrating to me to place this order, because you guys kept asking me for measurements. At the end I was very fed up and said, what does it matter having the exact measurements, you are giving a couple of inches around anyway, so when they listened to that, the order went ok. But it was like a month to order.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello, Sara. We regret to hear that your ordering experience with Covers & All did not meet your expectations. We aim to deliver the highest quality of customer support and a seamless ordering process, but we recognize there is always room for enhancement. Your feedback has been duly noted and communicated to our team. We appreciate you bringing this matter to our attention.

Tennessee
2 reviews
0 helpful votes
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Child's playhouse cover
June 15, 2024
Updated review

Fantastic fit, quality product. Worth the money…………………………………………………..

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


So far, so good
April 4, 2022
Previous review

So far, so good

Date of experience: April 4, 2022
Florida
1 review
0 helpful votes
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Precision
June 15, 2024

I appreciate your repeated questions on measurements and correcting my oversight.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Albert! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Ohio
1 review
0 helpful votes
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Meets and Exceeds Expectations
June 15, 2024

The purchase with Covers& All was completed efficiently and the product met (possibly exceeded) expectations.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Randy! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Great cover!
June 15, 2024

Excellent cover, and fast too! Well made and I will order again for other projects. Thank you!

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Margaret! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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The measurements had to be changed so it increased the price by 3 or bucks and payment become a pain in the $#*!. Why wouldn't you allow an additional charge be charged to the original card?

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Chris, we apologize for any inconvenience you've experienced. Our records indicate that you checked out as a guest, which may have led to the difficulties encountered. We encourage customers to log in to avoid such issues. However, we are reviewing the situation with our team to improve this process. Please be aware that for security reasons, we do not process payments using the originally charged card. We appreciate your understanding.

Texas
1 review
0 helpful votes
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Heavy duty covers
June 15, 2024

The covers are heavy duty, and look great, but they are on the large side 👌 The covers didn't budge during a storm with winds strong enough to topple 2 trees in my backyard ‼ They should last my lifetime 👍

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Dennis! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

New Jersey
1 review
0 helpful votes
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A veery good experience
June 15, 2024

Very quick and extremely easy to order each of the covers I needed!

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Douglas! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Florida
1 review
0 helpful votes
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Table cover doesn't fit for the second time
June 15, 2024
Updated review

I have the exact measurements of the new table I bought. I went to your site and ordered a cover, it came and it was too small. I figured I made a mistake add inches to all sides and the second one came and it is also too small. I spent over $300 on 2 covers & have nothing. The company has the dimensions of the table from the seller on a photo and then contact me with a plan it was enclosed to the feedback email. Someone should look at that & compare to the size I ordered. Still waiting for help after 4 phone calls

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Jeff, we apologize for the inconvenience caused. Upon reviewing the order details, we can confirm that the product was shipped according to the dimensions and specifications received. It is unfortunate that you have encountered an issue. Rest assured, our team will contact you soon to investigate and address your concern.


I received a cover that didn't fit and had no help...
May 31, 2024
Previous review

I received a cover that didn't fit and had no help from the sales staff. I ordered another cover and paid for it again. The person on the phone was no help at all. Now i paid for 2 covers 561-223-3984

Date of experience: May 21, 2024
California
1 review
0 helpful votes
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This fabric is more sturdy and durable than any outdoor furniture covers I have ever seen available for purchase. The fit is perfect. I expect this will last a very long time and keep the furniture like-new.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Beth! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Virginia
1 review
0 helpful votes
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Perfect Shade!
June 15, 2024

Fit to my pergola nicely which the perfect amount of shade. I even added curtains and lights!

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Tatianna! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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Great custom covers!
June 15, 2024

This is my second time ordering from Covers and All and I'm just as happy the second time around as I was with the first. I love that I can order a custom size in a material that will actually protect my backyard furniture from the elements. We've had our chair covers for years now and no damage yet.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Caroline! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

North Carolina
2 reviews
1 helpful vote
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Rectangular Dog Cushion
June 15, 2024

Great item. Nicely made. Very well satisfied. Bought it for my baby's pen,,,very glad I ordered from you. Great manufacturer.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Cyanthia! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Louisiana
1 review
0 helpful votes
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Easy website to navigate and use. Prices are good. Would use again.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you for your kind words about our website, John! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev01

District of Columbia
2 reviews
0 helpful votes
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Amazing quality, simple ordering process, fast shipping - would recommend!

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Diana, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

New Hampshire
2 reviews
2 helpful votes
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Lovely cover as promised
June 15, 2024

The grill cover I ordered fit perfectly. I am very happy with my purchase.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Mary! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Virginia
2 reviews
0 helpful votes
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Always a Great Product
June 15, 2024

We had previously ordered a custom grill cover which we loved so we ordered 4 chairs covers for around our firepit. They are of high quality and fit perfectly.

Date of experience: June 5, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Roseann, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01