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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,069
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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I ordered this specialized cover since the standard 'off the shelf' ones available at the retailer didn't fit (or stay) as well as I hoped
Covers & All provided a very clear measuring and ordering method for me, and upon receipt of the finished cover, I was superbly impressed with both the material and fit.
Thanks for your ability to provide such a perfectly fitting product.
I will be ordering a couple of more for some other outside furniture soon!

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

North Carolina
1 review
0 helpful votes
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Happy with my purchase
June 17, 2024

Website made ordering easy, shipping was quick and the covers are great quality.

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Kim! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase.Please visit our website: https://tinyurl.com/RRev01

Pennsylvania
1 review
0 helpful votes
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Great product & easy to order
June 17, 2024

We put in the measurements and the did a great job matching them. I was really impressed.

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Erica, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Massachusetts
1 review
0 helpful votes
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Returning customer
June 17, 2024

I have purchased many custom covers over the last few years and will continue to do so. Quality is good ( I puchase the covertuff), ordering is east and delivery is reasonable.

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brenda, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Pennsylvania
1 review
0 helpful votes
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Perfect covers
June 17, 2024

Designing and ordering the covers was so easy. They shipped quickly and were perfect for our patio. Perfect size and perfect color.

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Maggie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Bad experience
June 17, 2024

Wrong color item was sent. I ordered beige and received black. The item was packed so poorly that made it unusable and I had to throw it away. It was wrapped like a ball of paper wrinkles everywhere. Terrible experience!

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Franklin, we apologize for the inconvenience. Upon review, your order was placed with black material and shipped accordingly. An immediate confirmation email with all order details is sent to the customer's registered email address for rechecking. Due to the nature of the product, creasing is unavoidable, and there are no standardized folds since each order is custom-made. The wrinkles will minimize with use. However, if customer faces any such issue, they can certainly contact us for the assistance. It’s unfortunate that you discarded the product. However, your feedback is important to us, and we will consider it to improve the customer experience.

Florida
1 review
0 helpful votes
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Trial seat cover
June 17, 2024

The company was very patient kept asking for details until we got the perfect fit.

Date of experience: June 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Adam, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Pennsylvania
1 review
0 helpful votes
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Exactly what i needed!
June 17, 2024

This is exactly what I was looking for to divide a storage room and keep dust down while allowing light to come through. Product is exactly as I had ordered. Ordering was super easy. Shipped in good container, arrived quickly. Note that the grommets are small in diameter and you cannot fit a small curtain rod through them, but metal shower curtain hooks work great.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Carla, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Virginia
1 review
0 helpful votes
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Great Product
June 17, 2024

Our cover is perfect! Quality and design is great! Thank you

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kristie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
3 reviews
0 helpful votes
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Great product
June 17, 2024

Very easy to order custom fit, great material and looks sleek

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sue! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

New Jersey
2 reviews
0 helpful votes
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The custom sized table cover i ordered came in the wrong size, which customer service quickly corrected and sent the proper size.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Happy
June 16, 2024

Quickly and easy. Nice quality and fit. Quick service. Easy use website.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Angela! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev01

District of Columbia
1 review
0 helpful votes
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Your website made it very easy to order. I was amazed at the quality of the cover. I want to order more for our larger outdoor furniture. The cover shipped and arrived very fast.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lulu! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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They are easy to work with
June 16, 2024

If I have questions on my order, they are very helpful. If they have questions, they contact me. Once, they had a question and an idea that saved me money. I have bought all my outdoor covers from them and will continue to do do.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Lorraine, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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T roof
June 16, 2024

It took a little while, but they sent me exactly what I needed for a very reasonable price. Much appreciated.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.

Texas
1 review
0 helpful votes
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Custom order worked perfectly!
June 16, 2024

The tutorial and website gave me the right information I needed to size my custom shade. It arrived normally, and install was a perfect fit! Seems sturdy and stable so far (about a month in).

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Josiah! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Perfect fit
June 16, 2024

Very easy to order and fits great. It was cheaper than I expected as well

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kate! We're thrilled to hear that you're happy with our product and process! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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Great experience shopping with them. The product was just what I wanted.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stephanie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Smaller than measurements
June 16, 2024

The pillows/cushions I ordered are smaller than the measurements I specified. They work okay on my outdoor chairs, but the ones on the outdoor couch are too small. I will be ordering a custom couch back cushion with ties, for the back of the couch. Partly my bad for ordering the wrong shape, but they are definitely not as wide as my measurements.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Fay, we apologize for the inconvenience. Upon reviewing the details, the order was processed according to the dimensions provided. As noted on the Custom Throw Pillow-Rectangle product page, sizes may vary by 0 to 1. Additionally, the "How to Measure?" section on the product page offers guidance. The measurement that you need to provide is not a straight side-to-side measurement; it starts from one side, goes over the middle, and ends on the other side, accounting for the pillow's fluffiness. This might be why the pillow seems small to you. If you have any other concerns, please feel free to contact us.

Texas
1 review
0 helpful votes
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Great Product!
June 16, 2024
Updated review

Nice but had to change computers in order to place my order. Is a great product.

Date of experience: June 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Sterling, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01


Nice but had to change computers in order to place...
May 7, 2024
Previous review

Nice but had to change computers in order to place my order.

Date of experience: April 25, 2024