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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
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I ordered this specialized cover since the standard 'off the shelf' ones available at the retailer didn't fit (or stay) as well as I hoped
Covers & All provided a very clear measuring and ordering method for me, and upon receipt of the finished cover, I was superbly impressed with both the material and fit.
Thanks for your ability to provide such a perfectly fitting product.
I will be ordering a couple of more for some other outside furniture soon!
Website made ordering easy, shipping was quick and the covers are great quality.
Thank you for your kind words about our website, Kim! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase.Please visit our website: https://tinyurl.com/RRev01
We put in the measurements and the did a great job matching them. I was really impressed.
Thank you, Erica, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
I have purchased many custom covers over the last few years and will continue to do so. Quality is good ( I puchase the covertuff), ordering is east and delivery is reasonable.
Thank you, Brenda, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
Designing and ordering the covers was so easy. They shipped quickly and were perfect for our patio. Perfect size and perfect color.
Hey Maggie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Wrong color item was sent. I ordered beige and received black. The item was packed so poorly that made it unusable and I had to throw it away. It was wrapped like a ball of paper wrinkles everywhere. Terrible experience!
Hello Franklin, we apologize for the inconvenience. Upon review, your order was placed with black material and shipped accordingly. An immediate confirmation email with all order details is sent to the customer's registered email address for rechecking. Due to the nature of the product, creasing is unavoidable, and there are no standardized folds since each order is custom-made. The wrinkles will minimize with use. However, if customer faces any such issue, they can certainly contact us for the assistance. It’s unfortunate that you discarded the product. However, your feedback is important to us, and we will consider it to improve the customer experience.
The company was very patient kept asking for details until we got the perfect fit.
Thank you, Adam, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
This is exactly what I was looking for to divide a storage room and keep dust down while allowing light to come through. Product is exactly as I had ordered. Ordering was super easy. Shipped in good container, arrived quickly. Note that the grommets are small in diameter and you cannot fit a small curtain rod through them, but metal shower curtain hooks work great.
Thank you, Carla, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
Our cover is perfect! Quality and design is great! Thank you
Hey Kristie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Sue! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
The custom sized table cover i ordered came in the wrong size, which customer service quickly corrected and sent the proper size.
Hey Susan! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quickly and easy. Nice quality and fit. Quick service. Easy use website.
Thank you for your kind words about our website, Angela! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev01
Your website made it very easy to order. I was amazed at the quality of the cover. I want to order more for our larger outdoor furniture. The cover shipped and arrived very fast.
Hey Lulu! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
If I have questions on my order, they are very helpful. If they have questions, they contact me. Once, they had a question and an idea that saved me money. I have bought all my outdoor covers from them and will continue to do do.
Thank you, Lorraine, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
It took a little while, but they sent me exactly what I needed for a very reasonable price. Much appreciated.
Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
The tutorial and website gave me the right information I needed to size my custom shade. It arrived normally, and install was a perfect fit! Seems sturdy and stable so far (about a month in).
Hey Josiah! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Kate! We're thrilled to hear that you're happy with our product and process! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
Great experience shopping with them. The product was just what I wanted.
Hey Stephanie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The pillows/cushions I ordered are smaller than the measurements I specified. They work okay on my outdoor chairs, but the ones on the outdoor couch are too small. I will be ordering a custom couch back cushion with ties, for the back of the couch. Partly my bad for ordering the wrong shape, but they are definitely not as wide as my measurements.
Hello Fay, we apologize for the inconvenience. Upon reviewing the details, the order was processed according to the dimensions provided. As noted on the Custom Throw Pillow-Rectangle product page, sizes may vary by 0 to 1. Additionally, the "How to Measure?" section on the product page offers guidance. The measurement that you need to provide is not a straight side-to-side measurement; it starts from one side, goes over the middle, and ends on the other side, accounting for the pillow's fluffiness. This might be why the pillow seems small to you. If you have any other concerns, please feel free to contact us.
Nice but had to change computers in order to place my order. Is a great product.
Thank you, Sterling, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01
Nice but had to change computers in order to place my order.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hey Lisa! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01