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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,049
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Nevada
1 review
0 helpful votes
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December 18, 2024

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Date of experience: December 21, 2024
Wisconsin
1 review
0 helpful votes
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Excellent service!
December 18, 2024

My Sunbrella cushion covers were in need of an update, and I found Covers & All online, and decided to give them a try. So happy I did! I miscalculated the measurements by an inch, and immediately contacted the company to rectify the problem. They responded immediately, changed the order, and I received my new covers within a couple of weeks. Excellent!

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeannie! Thank you for your feedback! We’re so glad you gave us a try and that we could assist in resolving the measurement issue quickly. It’s great to hear that you’re happy with the new covers and that the process went smoothly. If you need any further assistance or have future orders, feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Easy from start to finish
December 18, 2024

The price was right
The material selection was good - I do wish I had picked gray though
They arrived quickly
The FIT!
I did find the measurement guide hard to find - wish the measurement calculator was 3d realization

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey karen! We’re glad to hear you were happy with the price, material selection, and prompt delivery! Gray is always a great choice—maybe next time! 😊 We appreciate your suggestion about improving the measurement guide. If there’s anything else we can assist you with, feel free to reach out.

California
2 reviews
0 helpful votes
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Easy
December 18, 2024

Experience: easy, add measurements, select material, click.

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sean! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Pennsylvania
1 review
0 helpful votes
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Fantastic company and experience. I have a lot of "odd shaped" items around my pool... I will ALWAYS turn to Covers & All for any future needs. Thank you!

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rebecca! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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5 Stars!
December 18, 2024

I appreciate not having to worry about the process. High quality and fast service! Thanks! I highly recommend!

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Margeanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Detailed Oriented
December 18, 2024

The process of getting our custom covers fitted properly involved taking and retaking measurements several times to get the measurements perfect! What arrived on our doorstep was 3 custom covers that fit perfectly on our outdoor furniture that included chairs and tables. The covers are thick and seem durable, each vented to what I assume will prevent moisture condensation. The only issues I have, it would have been helpful to have our covers labeled since we ordered 3 covers with 2 covers that could have been confused with one another. My other issue is that a storage bag should have been included.

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eric! Thank you for your thoughtful feedback! We're so glad to hear that the custom covers fit perfectly on your outdoor furniture and that you’re satisfied with the quality and durability. We appreciate your effort in taking the time to get the measurements just right, and it’s great to know the venting will help with moisture prevention. We understand your concern and we truly appreciate your suggestions. If you need anything further or have additional questions, please don’t hesitate to reach out.

Florida
1 review
0 helpful votes
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Like brand new furniture!
December 18, 2024

This is the second time I have ordered cushion covers. The quality of the materials and the excellent craftsmanship are rare these days and much appreciated. It's like having a whole new set of furniture!

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Karen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Christmas Gift
December 18, 2024

I bought this cover as a Christmas gift. I did not even open the package and since it is a custom order, I assume I will have to accept the cover as is.

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Fran! We hope the cover makes for a wonderful Christmas gift! While we do strive for perfection with custom orders, if you encounter any issues, please don’t hesitate to reach out to our customer service team. We’re here to help and want to ensure you’re completely satisfied with your purchase.

Illinois
1 review
0 helpful votes
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Custom cover
December 18, 2024

Ordered a custom outdoor furniture cover. The cover fit great and shipped quickly.

Date of experience: December 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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The website is easy to use. Simply typed in the dimensions and received the cover.!

Date of experience: December 8, 2024
New York
1 review
0 helpful votes
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Unreal product
December 18, 2024

Could not be happier. Can't believe they were able to create a cover that tightly fits my L shaped outdoor kitchen. Recommend highly. Check out the photo!

Date of experience: December 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Daniel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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They contacted me as needed to make sure my cover was perfect

Date of experience: December 7, 2024
Idaho
1 review
0 helpful votes
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Patio bar table cover
December 18, 2024

Excellent product and service. Finished product met expectations.

Date of experience: December 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Hal! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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Elastic bottom may make a tight fit too tight
December 18, 2024
Updated review

The website says 2" are added to the measurements, so I provided the exact dimensions. The cover fits like skin, which would be fine except that, because I was expecting the extra 2", I ordered elastic at the bottom. The resulting hem is so tight that it requires considerable strength to stretch it over the top edges and also to work it down the sides. I managed to get it on one time but figure I'll have to cut the elastic in order to make the cover usable.

Date of experience: December 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! Thank you for your feedback! We create the covers according to the standard leeway mentioned on the website. The elastic is designed to hold securely. I would suggest that you don’t need to cut it—just stretch it a bit and pull it firmly into place. If you still face any issues after this, please raise a ticket through your account using the 'Help and Support' option for further assistance with the product.


Site is pretty intuitive, especially for inputting...
December 12, 2024
Previous review

Site is pretty intuitive, especially for inputting dimensions. I also appreciate that the checkout process includes a listing of available discounts. Overall, a smooth, positive experience!

Date of experience: December 2, 2024
Texas
1 review
0 helpful votes
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Cover prevented rain water from infiltrating my generator.

Date of experience: December 7, 2024
Illinois
1 review
0 helpful votes
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Great fit
December 18, 2024

Very smooth process and everything arrived timely and fit well

Date of experience: December 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kirk! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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These covers are amazing!
December 18, 2024

These covers fit perfectly! They were the perfect color and great quality!

Date of experience: December 7, 2024
Wisconsin
1 review
0 helpful votes
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Great Craftsmanship!
December 18, 2024

They got it right the first time and used quality products. Thanks!

Date of experience: December 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Danielle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Best experience ever
December 17, 2024

I was literally just telling my partner this company does things so right! From the website ordering simplicity and the professional email correspondence. I laughingly said this company needs to train Verizon ;)

Date of experience: December 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cary! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!