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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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High quality cover. I recommend it. Met my expectations.
I ordered a cover for my built-in BBQ and the ordering process was seamless, the customer service was excellent and the overall product came just as I expected and at such a great price! I would definitely recommend Covers & All!
Great service, fast service just what you want when you order something.
My order was delayed numerous times. Ordered in Sept. Finally after repeated requests to cancel or determine when I would receive my order, I contacted VISA. A couple weeks later I received it DECEMBER There was nothing fancy about what I ordered or anything special When I would email or call I got mixed communications. Actually I received it and then got an email saying they were still working on it and I should get a tracking number soon. Since the emails usually had broken English or word usage incorrect I figured I was working with a foreign company.
Covers & All made a custom cover for an octagonal fire pit. They sent 2 emails asking for additional measurements, which at the time I couldn't understand why - I thought what we gave them according to the website order page was enough. When we got the cover, I was very impressed with the detail that they put into they cover so that it wouldn't blow off. I should have ordered a larger pillow to keep rain water from pooling in it, but an exercise ball should do the trick.
Cushion covers are durable and cut to size. Fit perfectly.
Custom cushion covers are of great quality and fit perfectly. A little stiff but will be great for outdoor patio that gets wet.
Covers took longer than I expected, but they were custom for our egg chairs. My suggestion to the company would be to stay in constant contact with orders that take longer than normal, so customers dont freak out on the lead time. A little pricey (not a fun buy), but very pleased with the quality & custom fit. You get what you pay for! Will use this company again & highly recommend them.
Excellent customer service, company worked to make sure the measurements were correct. I remeasured and changed the size after double-checking the diagram they sent to confirm the fit. Even called to ask about sizing. The grill cover fit perfectly. Happy with quality. Going to order another one, Wisconsin weather is hard on things left outside.
I ordered custom cushion covers from Covers & All. I was a little nervous because I had never heard of this company, but I had a good experience with them and would recommend it to anyone. The covers came a little before the estimated arrival date, and they were nicely made and good quality. I thought they were an excellent value for the price. My only suggestion to the company is to post more pictures of the finished product on the website. I ordered charcoal gray covers, and there weren't many photos of that option at the time I ordered my covers. The covers that came were more of a bluish gray, but even though I didn't expect that, I think they are a really nice color.
The company gave good instructions how to measure the table in question. A couple of months later but before cold weather started it arrived. It fits just as it supposed. It looks well-made. I'd have no problem recommending them.
I'm mostly angered and frustrated by the lack of communication from this business. I get that everything was messed up this year, believe me, I do. Given the 'ever evolving' situations, I think the best thing a company can do is be transparent to its paying customers. Honestly, I wouldn't have been as upset if I had known that my order was going to take two months to be delivered. Given that by the time two months passed, I did not need the product anymore, I wanted a refund. I had had no communication as to where or what was going on with my order, but was told it was in the mail. I never got a tracking number.
All of it was just weird and incredibly frustrating. I do not recommend and will never shop here again.
Hello Selena. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
The tracking information can be viewed by signing into your Coversandall account once the order is shipped. We see that it was delivered on 29 December. We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].
It took a while to get the cover but it was exactly as described. The material is thick and well made.
My experience started off great. Customer service was very helpful and easy to contact through chat. Problem started after I place the order.
I was originally supposed to receive the item October 25th. That came and went so I called to find out what was going on. Long story short, for the next two months I went back and forth with them. They kept telling me 5 more days each week I called they would say five more days. They were flat-out lying to me knowing that they couldn't ship it and I don't know why. Have they just said it's going to be another 60 days to receive the item I would have been fine with that. Just tell the truth and I would be okay. However they did offer many discounts along the way and I received the item for a very very good price because of the inconvenience. And for that I am grateful.
The product came in and the quality is very very good. I'm extremely happy with the product itself. My only advice to the company is don't lie to people, just tell them the truth and you'll be much better off.
All of that aside I would definitely use them again. Mostly because of the quality of the product.
Note: everyone should know that the company's not located in Georgia as their website would lead you to believe. The product is actually made in India. But I'm telling you the quality is very good
Hello John. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
Please be assured that we never lie to our customers. We see from our internal notes that our support team did put in an expedite request each time you contacted us. All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Note that we are based in Lawrenceville, Georgia. The location of our current production unit is mentioned in our FAQs.
As promised we have refunded 50% of the order value. Thank you for your understanding and willingness to wait. We are glad you like the products and look forward to delighting you again with your next order. Thank you for choosing Coversandall.
I order a Clear Tarp in October nothing on the site indicated that these are made in India and take months to get.
The product seems fine, but I needed it in October, did not get until after Christmas.
Poor Customer Service!
Hello Robert. We are sorry to note your disappointment. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
To clarify, your order was placed on 22 October with Standard Ground shipping for delivery by 17 November. Per the FedEx tracking page it was delivered on 28 December.
The location of our current production unit (India) is mentioned in the FAQ section. It is also readily disclosed to any customer who inquires about it.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We are glad you are happy with your Clear Tarp and hope to have another opportunity to work with you soon. Thank you for choosing Coversandall.
Covers and All provided a custom fit for our patio furniture. We ordered the most durable material and will be giving it a test this winter since our furniture will stay out all winter. So far it appears to holding up to the cold and snow. The fit was exceptional and they followed some special instructions accurately. The covers appear to be durable and I expect that they will last for quite a while. Communication and delivery was better than expected. I found the cost to be reasonable and I would definitely order from the again.
Needed to replace outdoor chair cushion covers. Was able to order exact custom size (trapezoid), arrived on time and of great quality and value. Referred two friends who ordered bbq covers and were very satisfied as well
I bought outdoor cushion covers and very disappointed with the product for a few reasons.
1. The back side of the cover is open and looks bad
2. No zipper or velcro to cover the backside, therefore, leavng the stuffing to get wet and become can create mildew on the inside
3. Straps on back do not line up correctly to fasten them on the chair
3. They do not fit the chairs and I am unable to return them
4. I have never been so dissatisfied with a product as i am these covers. I will be spreading the word not to order through this site due to not standing behind your product or customer service
5. I searched the site for return options and could not find any, which led me to believe I would be able to return the covers if I was dissatisfied
6. I have a pdf of my purchase receipt but the system will not let me upload it
Hello Peggy. We are sorry to note your disappointment. However, we have worked hard to make the order process transparent and easy to follow.
The product you ordered is a Custom Cover (https://www.coversandall.com/custom-size-and-shape-covers-rectangle-and-square.html), manufactured according to the measurements and instructions provided. As the example pictures clearly demonstrate, this is a cover and is open at the bottom. We have a separate section for closed Cushion Covers which is prominently displayed at the top of the home page - coversandall.com/outdoor-cushion-and-pillow-covers.html. There is no note on your order to indicate that you were expecting cushion covers, nor are there any reference images of the articles you intended to cover.
We have noted your chat conversation dated 5 December in which you have mentioned that incorrect measurements may have been entered: "The covers I received do not fit. I do believe it was my error as I put width first and I think I should have put length first."
Each cover is passionately handcrafted exactly as ordered. Since these are custom made to your specifications, we do not accept returns in the absence of any error from our side. The link to our Return Policy is provided at the bottom of every page - https://www.coversandall.com/return-policy. We also offer 24x7 phone and chat support to assist customers with any questions you may have while placing your order.
They lost my order and after several emails a month or so later, they found it. I paid for it when I ordered it so I was a little worried about them losing my order. The cover turned out too "fat" but that was ok as I have enough foam to fill it. The one thing I could not figure out was the closure, it was weird with clips and the clips didn't work well. I will take it apart and redo the closing edge. It still was worth the cost, I can take it apart and redo it but the pattern is there and I can use what they have done as a template to put it back together. I would have spent on the "fabric" alone what I paid for it, so I decided it was ok, and can redo it for what I want it for.
Hello Karen. Thank you for the rating and feedback.
Regrettably, we are unable to locate any email from your registered email address concerning a missing order. All orders are immediately entered into our system which generates the order number you are provided, so there is no possibility of an order getting 'lost'. An order confirmation email is also sent as soon as an order is successfully placed. Additionally, if you use PayPal, you can see the order number on your PayPal invoice. Please use this number to reference your order any time you contact us.
With regard to the product, we apologize if it did not turn out as expected. We handcraft each cover closely following the measurements and any instructions provided. Uploading a picture of the article to be covered is encouraged as it may help us notice any discrepancies in the measurements entered. As mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out."
The tie down selected on your order is a drawstrap which can be tightened and locked. For future reference, keep in mind that any product defect can be reported to us within 7 days of delivery. If you have any questions about any part of the cover, please feel welcome to reach us via our 24x7 phone or chat helplines.
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Hello Terry. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].