Due to my sauna being in a coastal location by the ocean, I required something that would fit snug, still look smart and obviously protect from the salt air conditions and wind. The perfect product, could not be more pleased.
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Great price, good quality Toyota 4Runner cover that was shipped promptly. I've ordered 10+ covers over the past years (ex: suv, TV, stereo speakers, outdoor chairs, portable beds, etc) and EVERY one fit perfectly, was a quality product and shipped promptly. Very pleased with the buying experience and will be buying another cover for my F150 soon. Thx!
The process just works and the quality of the product has been high. These products have to withstand for Australia climate for years and it appears they will and the production time for custom work is quick.
Hey Grant! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The staff have provided a lot of assistance in this order
Ordered to covers to a particular size, they cam back to me with measurements to double check. All good, material also good quality... Very Happy
Hey George! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A great experience with a team that are committed to customer satisfaction, many thanks, we'll be back for more products.
Hey Garry! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This was never made clear to us, so when our zipper broke 1.5years later (after minimal use, we reached out to be told no warranty. They did however offer to replace entire cover for a good price. A lot of back and forth on emails but we got there in the end. Thank you
Thank you, Dee, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Lots of messages to check and double check sizes. Cover fits really well and is well made. Good price for a custom made cover. Highly recommend
Thank you, Anne! We appreciate your patience with the size checks and are happy to hear the cover fits perfectly, is well made, and offers great value. Thanks so much for the recommendation!
Quality of the cushions is really good, shape and measurements all perfect.
Hey Andrew! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Took months of back and forth on measurements and lack of understanding/english of the changes needed. Cancelled my order without my approval and had to start all over. Quoted that I didn't respond fast enough. The order should be on my time, not theirs as sometimes you can't reply back the next day. The constant chasers aren't necessary when you don't reply the next day! Also they state my phone nunber was wrong which was why they cancelled. Tmwas not right as we had spoken on phone q twice. Not turely Custom at all as had to make compromises due to their system. Final product fits oven but is a much thinner and cheaper material than expected given price. I cant see it lasting very long.
Thank you, Michael, for sharing your feedback. We’d like to clarify that the initial order was automatically canceled due to no response received during the dimension confirmation process, which is required to ensure accuracy for custom orders. We’d also like to mention that the selected product was made using Cover Rite material, which comes with a 10-year warranty. While we’re glad to hear that the final product fits your oven, we regret that the material quality did not meet your expectations. Your comments have been shared with our internal teams to help improve communication and overall customer experience. If you would like us to review this further or need any assistance, please feel free to reach out.
Very good covers. We have ordered three and all have been super.
Hey Karl! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All interactions with this business were easy and productive. Delivery was swift and informative. Wouldn't hesitate to use them again!
Hey Cindy! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My initial measurements to order it weren't that accurate. When they sent back drawings for me to confirm, it gave me the opportunity to correct it and send them BBQ specs so they could check. We went back and forth a couple of times. They picked up stuff (from the photos I sent) like where the gas hole needed to be in the back to make sure it was accurate. They were very thorough. The process was easy and the end result is great. Ver happy and would highly recommend.
Thank you, Dominique, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.
Went on to their Australian Website who had=s their address as silverwater nsw, a week after placing my order I got a shipping notification from Fedex in India? My address is a PO Box so Fedex cannot deliver there, it should have been Australian, called their customer service number and it was a call center in India who had no understanding on how the postal service works and they could not help me and suggested I call fedex? What a scam, pretending you are an australian website when in fact your shipping from india, shame on you
Hi John, We’re sorry for the confusion and appreciate you raising this concern. While our operations are based in Silverwater, NSW, we are a global business and may ship orders from different manufacturing locations depending on the product.
Please rest assured that your order is being handled correctly and will be delivered to the shipping address provided at checkout. Our team is actively coordinating with the carrier to ensure smooth delivery. We’d be happy to review your order details further—please send us a direct message so we can assist you promptly.
Excellent service, great communication and product quality spot on
Hey Francis! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Site easy to use
Very efficient company, very high quality product.
Hey Rob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Amazingly responsive and adaptable to one's unique needs
Hey Adam! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great product. From the moment I opened the package I could see that this was a great product.
Hey Russell! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So the cover for our 05 MB SLK 55 AMG arrived promptly the process was quick and simple. The cover appears well made and cover the car completely. I have recommended to friends
Hey Andrew! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The images online made it really easy to order exactly what you needed
Hey Naomi! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
After a false start due to a technical glitch in the ordering section of the website, I was very happy with the process the designers went through to ensure the product was exactly fit for purpose. I was concerned about the colour choice, as it is always hard to pick colour from a screen, but the chair cushions, both seat and back, have come out perfectly. I couldn't be happier and would not hesitate to order again.
Hey Elaine! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I recently received my cushions. Four square cushions and two wedges. All up the price was around $650. When I received them I first noticed that all the edges inside are raw, even along the inside of the zipper. Some parts are already starting to shred the fabric. I would have expected at least overlocked finishes.
Secondly the fabric seems to be quite thin. I paid for the more expensive fabric so expected a more robust fabric.
Thirdly, in a couple of the corners it hasn't been stitched right to the corner so there is a small hole. This will be a weak point. The sizes on the wedge is also wrong on one, its too big.
Overall, im pretty disappointed in the quality of the cushions as they were not cheap. I expected a much better quality product so I probably would not buy again.
Hello Leanne, we deeply regret the trouble caused to you. Your concern has been re-escalated to the team. Our team will connect with you at the earliest. Your patience is deeply appreciated.
Gary, we’re delighted to hear that you’ve been consistently happy with your covers and that each one has fit perfectly. We truly appreciate your continued support over the years and look forward to helping you with your F150 cover as well!