Covers & All AustraliaReviews 6,339

Larisa, we are glad to note your overall satisfaction with the product and the delivery speed. Sadly, wrinkles develop due to packaging and handling. It's an area that we're are trying to work upon. Hopefully, we shall be able to find an answer soon that would help us move from a 4-star review to a 5 star one. We look forward to helping you with your covering solutions in the days to come. Thank you for ordering with us.

We appreciate the feedback and are sorry if any unwanted advertisements were mailed to your inbox. Usually, our marketing team sends out promotional emails to all our registered customers to apprise them of upcoming offers or campaigns. However, if you find this unwelcome or bothersome, you may either unsubscribe from such emails by clicking the "unsubscribe now" link at the bottom of the newsletter or by reaching out to our 24 x 7 chat support and requesting that you be unsubscribed from such future emails. Moving on to the order specified in this review, we would like to clarify that the initial order was submitted with inappropriate measurements in the gray colour Cover Tuff fabric, which was revised to the right dimensions in the black fabric following your interaction with our pre-press staff. As a change of measurement was observed and warranted, our team had to request the additional payment before it could be processed for manufacturing. Nonetheless, we are sorry for the delay associated with this order as our staff did err in having things like order revisions done at the appropriate time. Despite the delay and the discomfort experienced, we hope your order turned up as desired. In case, there are any further concerns please have them addressed at [email protected]

Hello Bob. We are sorry to learn that your custom spare tire cover did not turn out as anticipated. From your email we understand that you were expecting a black cover for a 14" spare wheel.

However, we have worked hard to make the order process as transparent as possible. Your order confirmation email (sent immediately after order placement) lists the selected colour as Blue.

We offer fully custom covers; each cover is handcrafted by closely following the measurements you provide. The measurement fields are labeled "Diameter of Tyre" and "Sidewall Height" - these terms point towards the size of the tire, not just the wheel. The diagram on the product page, as well as the 'How to Measure' page, indicate the measurement from tread to tread.

Moreover, there is no note on your order mentioning the model of the spare tire; typing this in the comment box provided would have increased the possibility of the discrepancy coming to our notice.

Since each cover is custom made to the size ordered, we are unable to accept returns in the absence of a manufacturing error.

We certainly understand that when ordering online such misunderstanding can occur, and we try to be as flexible as we can to help. Our team offered 25% of the product cost as store credit that you can use to reorder the cover in the desired size. As a one-time exception, on our last email we offered to extend the credit to 50%. We regret that you do not find this to be reasonable assistance.

Hello Karl. Thank you for reviewing your ordering experience.

We are sorry to learn that you are disappointed with your custom daybed cover. Regrettably, we are unable to determine the reason from this post. We see that you initiated a chat conversation on 30 July requesting assistance with this order but had left the conversation when our associate responded.

We passionately handcraft hundreds of covers each day by diligently following the measurements and instructions you provide. Admittedly, sometimes we make a mistake; we are firmly committed to making it right when given the opportunity and once the error is established.

If there is an issue with your cover, could you please raise a ticket by signing into your Coversandall account? Attaching a few pictures or a brief video clearly showing the problem will help us provide you a prompt and accurate resolution.

Hello Nick. We are sorry for any confusion. The review request is managed by an independent third party service and set up to be sent automatically a few days after your order is shipped. It is not a manual process; you can ignore it until your order is delivered.

Your order was placed on 15 July with Standard Ground shipping for delivery by 10 August. Per the FedEx tracking site it was delivered on 29 July.

We trust that you are happy with the Umbrella Weight Bag we have sent. If you have additional comments or questions, please do not hesitate to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.