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Covers & All Australia Reviews Summary
Covers & All Australia has a rating of 4.8 stars from 6,339 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Australia most frequently mention good quality, customer service and fast delivery. Covers & All Australia ranks 5th among Home Decor sites.
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Very efficient
Fast delivery I haven't opened it yet because I'm moving house sorry
Will be handy for when it rains
Purchased a sauna cover. Found the whole experience from ordering off the website to fitting the cover when it arrived very straightforward. Cover fits perfectly.
Great to deal with, great price and a brilliant product
I had a problem with the first set of covers I ordered (my mistake) and received great and fair customer service in rectifying the issue.
Product was great - good quality workmanship and great fit. Great customer service and attention to detail.
So pleased with the covers I ordered! Experience from start to finish was easy and the result is exceptional. Thank you
The use of the online portal was easy to navigate and checkout. The quality of the products made to order was excellent.the price of the covers were very comparable to other options. The communications from the sales team was very prompt on confirming order. Excellent quality and highly recommended.
Found this company via online and website was very easy and simple to navigate through. Overall very happy.
A huge range of custom products and they appear to be of high quality.
The cover was of a durable material and well made but it only had drawstrings on 2 corners not the 4 and the drawstring did not go all around the perimeter like a drawstring on pants, it only affected the corner, so it will not be sufficiently secure on the skylight to withstand the very strong winds we can get in Melbourne. My skylight also was too close to the roof tiles on the top side so I had major trouble tucking the thick cover under it. It's only for summer use anyway to stop the heat from coming in, but doubt I will use it as it will be a lot of work getting on to the roof and putting it on and off just for days likely to be very hot.
Easy to order and navigate the side, my second order and I am not disappointed. Great product at a reasonable price.
Easy and simple website to navigate, once we found you.
I phoned up to return it and order a bigger size. The response is not what I wanted.
Dear Wendy,
We apologize for the inconvenience you've experienced while attempting to return a product. We'd like to inform you that our customer support team may not have been able to assist because our policy does not permit returns, as each order is meticulously handcrafted to meet our customers' specific requirements. We deeply regret that your order ended up with incorrect measurements, leading to a product that is too small.
We have responded to your email complaint with the most suitable solution we could find, and we kindly ask for your understanding and consideration in accepting it. This will help us bring this matter to a satisfactory resolution.
Sincerely,
Ok but paid express fee but received late as needed by a specific date and arrived after
Hi Janine, we are sorry to note your disappointment in regard to the delivery. We always try our best to deliver the product on time, however, in this instance, due to some unforeseen circumstances, we failed, and we sincerely apologize for the same. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the received product and its quality.
A very good experience. The quality is extremely good, price very good and end product great. Many thanks.
Couldn't work out how to include the custom cover but was helped by the team
Clear instructions on how to measure & product descriptions
Nil issues. Easy to complete order and item arrived quickly.
Very satisfied with the service. The product was well made and fitted well and received in good time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dennis,
We apologize for the disappointment you experienced with the cover. It seems that the drawstrings we included at opposite corners did not adequately meet your requirements. While we have a standardized tie-down process in place to cater to most customer needs, we understand that custom covers may not always align perfectly with individual expectations.
Nevertheless, we are committed to ensuring your satisfaction. If the cover falls short of your expectations, we are eager to work together to find a solution. We have reached out to you through your registered email address to address your concerns comprehensively. Your response will greatly assist us in resolving this matter to your satisfaction.
Thank you for bringing this issue to our attention, and we look forward to hearing from you soon.
Sincerely,