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I recently purchased the Chapel Lane Cabinet which was described as having a French blue painted finish. It was gray-green, with one watery coat of paint that was nicked in several places. The doors are crooked. It's too much trouble to send back, so I'll be re-painting it and fixing the doors myself. I also purchased the Saunders Cabinet which was very difficult to put together (the selling point was "no tools", but I would have preferred using a drill and screws). The pieces don't line up as they should. Finished product looks OK from far away, but up close you can see that everything is crooked. I've built furniture before without this problem, so it is not user error. I wish I had looked at reviews before I took the chance on this purchase.
I ordered an item that was not like it was shown online. I paid $13.95 in shipping costs and now I have to pay to return it. They only included an unpaid shipping label making returns more cumbersome instead of including a pre-paid label. I won't be ordering from them again and I would never recommend them.
Buyer beware! Ordered 3 "honeybee towels". Received letter and call towels were no longer available. Asked for check back. Company cashed check and said i won't get reimbursed for 30 - 60 days! Ponzi scam. Notified BBB. A lot of negative reviews when you google. Sent a letter to CEO / owner. Never heard back.
My payment is due on a Sunday, 04/15/18. When the representative registered my last name in her brain; she hesitated to inform me that! Can pay the bill on the following MONDAY 04/16/18. I actually called to make my payment on 04/10/18 to ensure a timely 4/15/18 credit to my account. SMH... Ignorance at best. Same treatment with their sister companies. Cash is the best option. These people are ridiculous. When will people understand that all blood is red?
I bought a set of Circulon cookware when it was shown in line to offer a rebate of 30.00, The forms for the rebate were not enclosed in the shipment and not having a printer i couldnt download a form. It is impossible to reach any help to get the form. So sorry I bought this Especially since i found it almost 60.00 cheaper elsewhere, Dont buy cookware from country door
Here is my experience:
On 9/28/2016 I ordered the cutest little fall decoration (pumpkin solar car and trailer set) for $52.44. What I received was a red bird for $16.99. When I called "customer service" the "lady" explained that they sent me the wrong item and they were all sold out of what I had originally ordered. She then explained that they would be sending me a return label and in a few WEEKS I would be receiving my refund.
I finally on 10/17/16 received $42.49 (why not the FULL AMOUNT) that's a DAMN good question!
TOTAL SCAM & the BBB is going to get an ear full from me!
I guarantee it was a BS restocking fee - for the WRONG ITEM.
WHY am I being charged one red cent for THEIR MISTAKE?
Learn from my MISTAKE and DO NOT ORDER from this BS company
I purchased 2 of their swag bamboo lights and was very pleased with my purchase. The items were delivered within 2-3 days and was packaged nicely so that the product wasn't damaged in shipment. The pricing on some things are a tad high but I believe you get what you pay for and with this site you're going to get quality. I would and will definitely buy from them again in the future.
I love this site and have made many purchases, the quality is fantastic, some things are a little pricey, but i specifically love the quilts. The customer service is always nice and helpful and besides the email confirmations, if for whatever reason something is delayed, they have always called me to let me know and in some cases offered substitutes or discounts to keep the order instead of cancelling it because of the delay.
