Country Door

I never write a review, but this is a total rip off. I have ordered before from Country door with good results. I order flags this time at around $77. I did not care for them and returned them. I get about paying postage back, but they are charging me $29.36 for return. Sorry to say i will never order from them again. I am paying $30 for items that i do not have. Way out of hand with return policy

I have been trying to get a refund on my returns for almost 2 months. They assured me 5x they are mailing me Fed Ex return labels & waited weeks to find they sent labels for post office. Then they promised to email the Fed Ex label. You guessed it, post office again. After I finally returned everything I wasnt seeing a refund in my account. Oh they said they mailed a check! What?!? Then I get notice no, it's not a check, it's being returned to your payment source. I've been waiting a week for it to show on my account. I went to my bank & started a chargeback process. If they also see how fraudulent they are, they will take the money back from them I paid. My amount due back is over $700. If it was $50 I wouldn't care as much. Dont ever buy from them! Plus their products are low quality.

I love the products, good quality too but payment is ridiculous, every single time I try and make a payment on line it won't go through, then I gotta call so I get the automated crap which never goes through so each time i get charged by some live rip off customer service person and I really can't wait to get out of this and find a legitimate company! Your website sucks! You want a 2 dollar charge every time..

Country Door has become a very trashed-out company. They charge the customer very high shipping fees and then choose the economy shipping method, which creates inaccurate tracking information, confusion and delay to the customer. To add to that, they have customer reps who will tell you that Country Door (management) is aware of the issue, but is not going to change anything and you have the option of closing your account. The reps will hang up on you before they will escalate your concern to a supervisor or higher management. They only want you to deal with their trashed-out reps who try to handle you. SO THESE PEOPLE DON'T CARE ABOUT THEIR CUSTOMERS. STAY AWAY! One rep stated, "yeah, they (management) care, it's just that they are not going to change anything". Wow! What a paradox! But she's right in saying they're not going to do anything about it. I've called several times before about the same issue and all they're going to do is waste your time. I refuse to allow them to keep allowing them to assess outrageous shipping fees to get the product to you, then choose the cheapest rate for shipping it. Don't settle for it! Make them accountable! GO SHOP ELSEWHERE. DON'T ALLOW THESE SCAMMERS TO ABUSE YOUR MONEY, TIME, AND EMOTIONS.

The customer service with this company is extremely poor! I was charged 2 times for an item I already paid for with my regular credit card come to
Find out they charged the "country Door" credit card for the same item, TWICE they have reported to my credit a late payment that was NEVER late, when you call and talk to a "supervisor" they are very rude and don't do anything to resolve the issue! Would not EVER recommend buying anything or dealing with this company! Not to mention a lot of their stuff is poor poor quality at ridiculous price!

They send me mail all the time. I have $900 credit.So I ordered $250. They never got back to me. When I went to the web site. They hadn't shipped the items yet... No response what so ever. I don't know if this is a real business. I canceled my order... What a waste of my time. There is no one there. I think this site should be removed from the web. It hurtful.to advertise for nothing.

Better remove you inquiry off my credit report I am weighting the better bigness before abouvht your scam

My 2nd time I ordered from this company, 2 items a garbage can and a pine dish rack. Garbage can was too small, and omg the same dish rack, same model number that you can buy at Walmart. I get a bill for shipping that I already paid for. I spoke with a billing rep who was just down right rude with attitude. I am so done, this place is a joke. Bad Business. I don't even want to give them a star, but I can't post without one.

THEY OPEN AN ACCOUNT FOR YOU AND YOU THINK IT'S YOUR ACTUAL ACCOUNT. EACH ORDER YOU PLACE THOUGH, GETS A NEW ACCOUNT... SO THAT YOU END UP HAVING TO PAY EACH ACCOUNT... NOT THE MAIN ACCOUNT THEY OPEN. THEY DON'T TELL YOU THIS AND YOU DON'T THIS UNTIL YOU FIND YOU HAVE BEEN MAKING ON TIME PAYMENTS TO YOUR ACCOUNT... BUT IN REALITY YOU HAVE NOT MADE PAYMENT TO EVERY ACCOUNT... SO 3 ORDERS... 3 DIFFERENT ACCOUNTS... ALL DIFFERENT ACCOUNT NUMBERS... AND THEN WHEN YOU DON'T KNOW THIS... THEY ARE CHARGING FEES OF 15.00 TO THE DIFFERENT ACCOUNTS YOU DON'T KNOW ABOUT! RACKS UP GOOD MONEY FOR THEM... AND THEY FRAUD YOU BY NOT TELLING YOU ANY OF THIS WHEN YOU OPEN SAID ACCOUNT... OH AND WHEN YOU GET CREDIT LIMIT SET... NO... IT DOES NOT APPLY TO EVERY ACCOUNT THEY OPEN...! BEWARE OF THIS! IS FRAUD.

I ordered two items on the on 14 November. According to my order status, one was shipped on the 16 Nov and the other on 18 Nov... On tracking, it say it was shipped to Pitney Bowes in Monroe Township NJ and they received them on 24 Nov. From there it says that one item departed the Pitney Bowes Facility on the 27 Nov and the other on 30 Nov ( this makes no sense since both arrived there on the same day, but took 3 days longer to ship out one). It is now the evening of 8 Dec and I still haven't gotten the items. I I ordered them early since they are presents to be given on the 12 Dec, but looks like that will not be if things keep going as they are...

I ordered a quilt and shams from the catalog... I mailed it in with my check... for $177.00. I had to return the item because it was such poor quality... I got an email from Country door telling me they received the item back... Then I got another email telling me that I would receive a refund check... I called today to find out when I would get that check... They told me it would take up to 15 days after the 15th of Nov... I wanted to complain... so I talked with someone else higher up and she told me that the company issues refunds checks once a month and that it could take up to 60 days to receive my check...! I am outraged... Why if the check had been written on the 15th of Nov... would it take up to 60 days more to receive the check? This is ridiculous... They are greedy and just want to hold onto my money... no other company does this and takes that long? I really need that money now... will not ever shop with country door again... And. I never got, "Gee, I'm sorry." THERE IS NO MORE CUSTOMER SERVICE... IT IS GONE... UPSET...

DON'T BUY ANYTHING ON CREDIT WITH THESE PEOPLE! EVEN IF YOU PAY IT OFF 100% THEY WILL CONTINUE TO SEND YOU IMAGINARY LATE FEES EVERY MONTH AMEND IF YOU DISAGREE WITH THEM THEY WILL TELL YOU IF YOU PAY THE LATE FEE PLUS $2.00 THEY WILL MAKE IT GO AWAY! B. S.! YOU WILL GET ANOTHER BILL A FEW MONTHS LATER WITH MORE LATE FEES UPON LATE FEES ON THE ORIGINAL LATE FEES! FORTUNATELY, I HAVE AN 750 CREDIT SCORE AND THIS WON'T HURT ME, BUT THESE PEOPLE ARE NOT HONEST.

I placed an order by phone for a rug on October 22. I was told by the agent that the rug was in stock and that I would receive it by Thanksgiving.
I called backing October 30 to check the status of my order. I was told that they would check with the distributor and get back to me in a few days.
When I didn't hear, I called back on November 4 and was told that the rug had shipped on November 2 and I would receive it in time for Thanksgiving. I asked if it was coming from China and the agent said she didn't know where it was coming from but it was not China.
On November 10 I received a letter from Country Door stating that the rug would not ship til November 27. The letter further stated to call if I wanted to cancel the order and that a prompt refund would be sent. I called immediately to cancel the order.
The first agent I spoke with insisted that the rug was shipped on Nov. 2 even though my letter contradicted that. After speaking to her supervisor on a 2 hour phone call, I was told that the rug was coming from India and the shipment could not be halted, whether it was shipped on 11/2 or for a future ship date of 11/27. I was told I would have to receive the shipment and send it back before I could receive a refund.
I'm not sure why in this day and age that Country Door couldn't send an email to their distributor in India, where English is widely spoken to find out exactly when the rug was either shipped or scheduled to ship and stop the shipment if it hasn't shipped yet and refund my money! Their explanation does not make any sense that they cannot stop the shipment even if it won't ship for 2 more weeks.
Please see the letter I received from Country Door dated 11/2 and received 11/10.

WAS TOTALLY satisfied with lady in customer service on 10/27th, very helpful & found solution for me. The issue was NOT with country door but Pa. Postal system tracking. She went beyond what she needed to do, and was able to find their package to me, and give me updated info. In buying from Country door for 20 years, only once was I dissatisfied with quality of a bird house. ( I fixed loose board and used it and still hanging. Not worth the shipping to return when I could fix it easily). I do think like many other companies, Bt quality has changed and to much comes from China. But so far, no issues with what I have ordered. Winter, Holiday decor on its way. So hope I do not have to change my review. But for customer service, could not have asked for nicer lady this past week. The package still has not arrived, but not country doors fault. Just Pa postal hub issue in Harrisburg, Pa.